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www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Be proactive, not reactive; try to anticipate negative situations from occurring in the first place.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-utilization-hp-child-2158-13a.docx
December 08, 2017 - Supplemental Items for the CAHPS® Health Plan Survey 5.0
Topic: Utilization
Population Version: Child
Language: English
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occ…
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module4/exbriefing.html
March 01, 2014 - Skip to main content
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module11/slimplement.html
March 01, 2014 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3a.docx
January 28, 2013 - 3A: Master Clinical Pathway for Inpatient Falls
Background: The purpose of this tool is to provide an overview of how fall prevention care processes could occur at your hospital or hospital unit.
Reference: Developed by Falls Toolkit Research Team.
How to use this tool: Compare the master clinical pathway to your cur…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-utilization-hp-adult-2157-13a.docx
December 08, 2017 - Supplemental Items for the CAHPS® Health Plan Survey 5.0
Topic: Utilization
Population Version: Adult
Language: English
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occ…
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/igleadership.pdf
March 10, 2014 - TeamSTEPPS 2.0, Module 4: Leading Teams (Instructor's Guide)
LEADING TEAMS
SUBSECTIONS
• Types of Team Leaders
• Effective Team Leaders
• Team Leader Strategies
(Briefs, Huddles, and
Debriefs)
• Conflict Resolution
• Promoting and Modeling
Teamwork
TIME: 50 minutes
Slide
…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_fall-prevention.docx
June 30, 2017 - Module 5: How To Measure Fall Rates and Fall Prevention Practices
Module 5: How To Measure Fall Rates and Fall Prevention Practices
Module Aim
The aim of this module is to support your efforts to measure and monitor fall rates and fall prevention practices.
Module Goals
The goals of Module 5 are to have the Implementa…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module1.pptx
March 01, 2010 - FileNewTemplate
Module 1: Introduction
Office-Based Care Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft, the course director for the TeamSTEPPS 2.0 Online Master Trainer Course.
As a nurse with years of experience in patient safety and qualit…
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
July 01, 2023 - CUSP and Sensemaking tools help teams identify defects and identify ways to deter them from occurring
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/penicillin-allergy-one-pager.pdf
September 01, 2022 - Penicillin Allergy
Penicillin Allergy
Importance of documenting an accurate allergy history
• About 10 percent of people in the United States report an
allergy to penicillin, but at least 95 percent of them can safely
tolerate beta-lactam antibiotics—penicillins and
cephalosporins.1
• Inaccurate…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/depression/chipra-247-section-2.pdf
December 11, 2019 - Adolescent Depression Remission/Response Measure Description
Adolescent Depression Remission/Response
Measure Description
Percentage of patients 12 to 17 years of age with the diagnosis of major depression or dysthymia and
an initial PHQ-9 or PHQ-A score greater than 9 who achieved remission or response withi…
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
September 01, 2020 - Skip to main content
An official website of the Department of Health and Human Services
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-providertype-cgcahps-adult-2357-10a.docx
September 22, 2017 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Provider Role
Population Version: Adult
Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Provider Type
Population Version: Adult
Language: English
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items i…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/infection-prevention/hand-hygiene/hand-hygiene.pptx
March 01, 2017 - Data from older studies estimate between 1 million to 3 million infections may be occurring in U.S. nursing
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
June 12, 2017 - Module 2 Instructor Slides
Team Structure
TEAMSTEPPS 05 2
Team
Structure
Mod 2 LTC 2.0 Page 2
• Describe the components and composition of a
multi-team system
.
Objectives
• Discuss benefits of team structure in teamwork
• Define a “te…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-slides.pptx
January 01, 2018 - Are conversations occurring between patients and the referring clinician?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/implementing-stewardship-slides.pptx
September 01, 2022 - Stewardship in Ambulatory Care
3
Antibiotic prescribing is common with 59% of antibiotic expenditures occurring
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - FileNewTemplate
Module 4: Leading Teams
Office-Based Care Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft. The following presentation will cover Module 4, Leading Teams, that you, as a practice facilitator, will review.
1
The Materials You Will…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
November 06, 2020 - Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary
Federal Interagency Workgroup on Improving Diagnostic
Safety and Quality in Healthcare
July 2020 Meeting Summary
Workgroup Goal: Established by Senate Report 115-150. The Senate Committee on
Appropr…