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2581. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
      March 01, 2020 - Strategy 6Q: Standards for Customer Service Contents 6.Q.1. The Problem 6.Q.2. The Intervention 6.Q.3. Case Study References    Download Strategy 6Q:   Standards for Customer Service  (PDF, 708 KB)         6.Q.1. The Problem Achieving high levels of member satisfaction requires two …

2582. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
      April 01, 2023 - Strategy 6H: Tools To Help Patients Communicate Their Needs Contents 6.H.1. The Problem 6.H.2. The Intervention    6.H.2.a. Record Sharing    6.H.2.b. Patient Question Lists (a.k.a. Doc Talk Cards)    6.H.2.c. Feed Forward    6.H.2.d. Coached Care References   Download Strategy 6H: Tools …

2583. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
      August 01, 2024 - CAHPS Patient Narrative Item Sets The CAHPS Patient Narrative Item Sets—also referred to as Narrative Elicitation Protocols—are sets of open-ended questions that prompt survey respondents to tell a clear and detailed story about their healthcare experiences. Patients’ narratives provide a valuable complement to…

2584. Monitoring Progress for Sustainable Improvement (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/e1_pdi_monitorprogress.pdf
      April 02, 2025 - Monitoring Progress for Sustainable Improvement Pediatric Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety i Tool E.1 Monitoring Progress for Sustainable Improvement What is the purpose of this tool? This tool provides guidance on how to monitor and report your progres…

2585. Slide Presentation: An Introduction to Safe Transitions for Patients to New Appointments
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetransitions.pptx
      April 02, 2025 - Slide Presentation: An Introduction to Safe Transitions for Patients to New Appointments An Introduction to Safe Transitions for Patients to New Appointments Ambulatory Care Facility Team Presentation Overview Purpose and Benefits Toolkit Components Team Member Roles and Responsibilities Implementation Steps Resourc…

2586. Care for the Caregiver Program Implementation Guide | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide6.html
      August 01, 2022 - Care for the Caregiver Program Implementation Guide AHRQ Communication and Optimal Resolution Toolkit Purpose: To guide an organization in developing and implementing a Care for the Caregiver program. Who should use this tool? The Care for the Caregiver Program Lead How to use this tool: Use this guide…

2587. Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #1: Fuzzy Set Analysis
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar03/logic_models.pptx
      July 15, 2013 - Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #1: Fuzzy Set Analysis Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #3: …

2588. Appendix D. Hotline Site Visit Interview Protocol | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/reports/hotline/appd.html
      May 01, 2016 - Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events Appendix D. Hotline Site Visit Interview Protocol Previous Page   Table of Contents Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for …

2589. Tool 1: Overview | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool1.html
      March 01, 2013 - Re-Engineered Discharge (RED) Toolkit Tool 1: Overview Previous Page Next Page Table of Contents Re-Engineered Discharge (RED) Toolkit Tool 1: Overview Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital How CMS Measures the "30-Day All Cause Rehospitalization Rate…

2590. Primary Care Practice Facilitation Curriculum Module 31: Facilitating Panel Management (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
      September 01, 2015 - Primary Care Practice Facilitation Curriculum Module 31: Facilitating Panel Management Primary Care Practice Facilitation Curriculum Module 31: Facilitating Panel Management Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov Primary Care Practice Facilitation…

2591. Care Management: Implications for Medical Practice, Health Policy, and Health Services Research | Agency for Healthcare Research and Quality
      www.ahrq.gov/ncepcr/care/coordination/mgmt.html
      August 01, 2018 - Care Management: Implications for Medical Practice, Health Policy, and Health Services Research Care Management Issue Brief Contents: Executive Summary Care Management: a Fundamental Vehicle for Managing the Health of Populations Overview Strategy: Identify Populations with Modifia…

2592. Care Management: Implications for Medical Practice, Health Policy, and Health Services Research (pdf file)
      www.ahrq.gov/sites/default/files/publications/files/caremgmt-brief.pdf
      April 01, 2015 - Care Management: Implications for Medical Practice, Health Policy, and Health Services Research 1 Care Management Issue Brief Care Management: Implications for Medical Practice, Health Policy, and Health Services Research Executive Summary Health care delivery systems throughout the United States are employing…

2593. Specific Tools To Support Change (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
      January 01, 2011 - department data, precalculated AHRQ Quality Indicators results, inpatient and outpatient measures from CMS Nursing

2594. Specific Tools To Support Change (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/g2_pdi_specifictoolstosupportchange.pdf
      January 01, 2011 - department data, precalculated AHRQ Quality Indicators results, inpatient and outpatient measures from CMS Nursing

2595. HF Measures For Public Comment (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0085maternity.pdf
      February 23, 2012 - HF Measures For Public Comment American Congress of Obstetricians and Gynecologists National Committee for Quality Assurance Physician Consortium for Performance Improvement® Maternity Care Performance Measurement Set PCPI Approved: March 27th, 2012 Table of…

2596. HF Measures For Public Comment (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0082maternity.pdf
      February 23, 2012 - HF Measures For Public Comment American Congress of Obstetricians and Gynecologists National Committee for Quality Assurance Physician Consortium for Performance Improvement® Maternity Care Performance Measurement Set PCPI Approved: March 27th, 2012 Table of…

2597. HF Measures For Public Comment (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0084maternity.pdf
      February 23, 2012 - HF Measures For Public Comment American Congress of Obstetricians and Gynecologists National Committee for Quality Assurance Physician Consortium for Performance Improvement® Maternity Care Performance Measurement Set PCPI Approved: March 27th, 2012 Table of…

2598. Maternity Care Performance Measurement Set (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/CHIPRA-BMI-Maternity-Care-Measures.pdf
      February 23, 2012 - Maternity Care Performance Measurement Set American Congress of Obstetricians and Gynecologists National Committee for Quality Assurance Physician Consortium for Performance Improvement® Maternity Care Performance Measurement Set PCPI Approved: March 27th, 2012 …

2599. HF Measures For Public Comment (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0085maternitycare.pdf
      February 23, 2012 - HF Measures For Public Comment American Congress of Obstetricians and Gynecologists National Committee for Quality Assurance Physician Consortium for Performance Improvement® Maternity Care Performance Measurement Set PCPI Approved: March 27th, 2012 Table of…

2600. Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity (pdf file)
      www.ahrq.gov/sites/default/files/publications/files/obesity-toolkit.pdf
      March 01, 2014 - Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity Community Connections Linking Primary Care Patients to Local Resources for Better Management of Obesity Prepared for: Agency for Healthcare Research and Quality U.S. Department of Health…