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  1. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - address the following six topic areas: • Information about medications • Communication between nurses … H-HL3 Nurses hard to understand because of the way they spoke patient’s language H-HL4 Nurses used … medical words patient did not understand H-HL5 Nurses talked too fast H-HL6 Nurses interrupted … patient H-HL7 Nurses answered all questions to patient’s satisfaction H-HL8 Nurses used condescending … , sarcastic, or rude tone or manner with patient H-HL9 Nurses cared about patient as a person Topic
  2. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - Topic: Communication with Parent • Communication between you and your child’s nurses (composite of … Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … to understand Q16 Nurses treated parent with courtesy and respect Response Options • Never • … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … understand Q10 Nurses encouraged child to ask questions Response Options • Never • Sometimes
  3. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … ] • Write down what your doctors and nurses say. … before you are ready, call [insert name] at [phone number]. 13 :: :: 2  My doctors or nurses … Ask your doctor or nurse how others can help you recover. …  My doctors or nurses answered questions that are important to me and my family.
  4. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
    June 01, 2014 - physicians and by physicians for nurses with the CPS scores. … Adequate validity correlations were not found for the nurse scale. … A review of instruments measuring nurse-physician collaboration. … physicians and by physicians for nurses with the CPS scores. … Adequate validity correlations were not found for the nurse scale.
  5. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Blegen.pdf
    January 01, 2004 - The nurse respondents worked on 15 units (range of respondents per unit was 4–31). … experience working as a nurse, and averaged 6.5 years experience on the unit. … Nurse staffing and patient outcomes. Nurs Res 1998;47(1):43–50. 21. Blegen, MA, Vaughn T. … Clin Nurse Spec 2000;14(6):278–87; quiz 288–90. 25. Uribe C, Schweikhart S, Pathak D, et al. … Nurses’ perceptions of why medication administration errors occur.
  6. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-143-section-5a-evidence-table.pdf
    January 01, 2014 - between nurse and physician reviewers was Kappa = 0.85. … Two teams, each consisting of a registered nurse and two physicians, were assigned to each chart … Primary reviews were conducted by nurses. … Medical record review teams comprised registered nurses and medical officers. … The following five screening methods were used: (1) review of medical records by registered nurses
  7. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - Child Hospital Survey asks parents/guardians about communication with doctors, communication with nurses … the following topics: Communication with Parents: • Communication between you and your child’s nurses … s medicines • Keeping you informed about your child’s care • Privacy when talking with doctors, nurses … listened carefully to parent/[patient]* Same as Chi ld Version: Short Item 14 2 Nurses explained … listened carefully to child -- 8 -- Nurses explained things to child in a way that was easy to
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
    October 01, 2016 - Target Audience Nursing directors, nursing care team, registered nurses, licensed practical nurses or … licensed vocational nurses, and nursing assistants What You Need for These Training Sessions Lesson … Antibiotic stewardship involves everyone: Physicians, nurse practitioners (NPs), and physician assistants … Overview of Roles for Nurses in Antibiotic Stewardship Participation in antibiotic stewardship One of … She calls one of the nurses her daughter’s name. She has voided three times in the last 12 hours.
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - My doctors or nurses answered all of my questions. … Write down what your doctors and nurses say. … During your hospital stay, your doctors and nurses will make sure to answer your questions and talk to … If you cannot check a box, use the questions listed to ask your doctor or nurse about the information
  10. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
    May 01, 2017 - , anesthetists, nurse practitioners, and L&D staff nurses; • Physicians, including obstetricians, family … For example, a nurse opinion leader can serve as the representative for all L&D unit nurses on the … of the L&D unit nurses at CUSP team meetings. … The nurse manager supports CUSP activities by communicating the team’s needs to the L&D unit nurses … key contact for the L&D unit nurses, helps empower the unit nurses throughout the initiative, and integrates
  11. www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
    January 01, 2020 - Anesthes iologists) or Surgeon Certified Registered Nurse Anesthetist (CRNA) Physician Assistant … Anesthes iologists) or Surgeon Certified Registered Nurse Anesthetist (CRNA) Physician Assistant … Anesthes- iologists) or Surgeon Certified Registered Nurse Anesthetist (CRNA) Physician … Anesthes- iologists) or Surgeon Certified Registered Nurse Anesthetist (CRNA) Physician … Anesthes- iologists) or Surgeon Certified Registered Nurse Anesthetist (CRNA) Physician
  12. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.pdf
    May 13, 2013 - patients, family members, clinicians, and hospital staff from the point of admission • Strategy 3: Nurse … Bedside Shift Report supports the safe handoff of care between nurses by involving the patient and … family in the change of shift report for nurses • Strategy 4: IDEAL Discharge Planning helps reduce
  13. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - A Quasi-Experiment Assessing the Six-Months Effects of a Nurse Care Coordination Program on Patient … innovations implemented: ► Fully integrated Electronic Medical Record ► E-Consults The New Role for Nurses … program versus centers yet to implement (6 vs. 6) after 6 months of program use ► Participation: All nurses … For staff experience of teamwork: Sample items from Nembhard & Tucker 2011; Gittell 2001 • Nurses and … Care Coordination A Central Question Research Setting: Community Health Centers The New Role for Nurses
  14. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.docx
    May 13, 2013 - among patients, family members, clinicians, and hospital staff from the point of admission Strategy 3: Nurse … Bedside Shift Report supports the safe handoff of care between nurses by involving the patient and family … in the change of shift report for nurses Strategy 4: IDEAL Discharge Planning helps reduce preventable
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - 0TTell doctors and nurses about your health.0T Tell us about yourself and how you are feeling. … Don’t assume we know everything about you. 0TMake sure you understand what doctors and nurses tell you
  16. www.cahps.ahrq.gov/news/newsletters/e-newsletter/847.html
    January 01, 2023 - These changes also will enhance the treatment experience for physicians and nurses and reduce any biases … Researchers interviewed 86 emergency department physicians and nurses from four large academic medical … Researchers interviewed 21 home infusion staff, primarily nurses, and identified three main barriers … Association of registered nurse staffing with mortality risk of Medicare beneficiaries hospitalized with
  17. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … Repeat these instructions back to the doctor or nurse in your own words. … Write down what your doctors and nurses say. Ask questions again until you understand the answers. … going home before you are ready, call [insert name] at [phone number]. :: 14 1 :: · My doctors or nurses … Ask your doctor or nurse how others can help you recover.
  18. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - You locate the coordinating team nurse in the department for an update, and she tells you, “We’re … examining the patient, when the on-call resident reached the room and began calling out orders to the nurses … The OR nurse approaches the resident to discuss what happened. … The patient then becomes angry and is transferred to a room across from the nurses’ station. … The registered nurse acknowledges the order in the computer and passes it on to the technician, who
  19. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
    March 20, 2014 - Evaluating TeamSTEPPS Worksheet – D-10-25 Measurement Evaluating TeamSTEPPS Worksheet SCENARIO Three nurses … As part of their implementation, they train all the nurses and the employed physician staff on these
  20. www.cahps.ahrq.gov/patient-safety/settings/long-term-care/index.html
    September 01, 2021 - and designed to measure patients’ experiences of their care, including communication with doctors and nurses … Residents and Family Members helps nursing homes encourage an open and respectful dialogue between nurses

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