-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - address the following six topic areas:
• Information about medications
• Communication between nurses … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … patient
H-HL7 Nurses answered all questions to patient’s satisfaction
H-HL8 Nurses used condescending … , sarcastic, or rude tone or manner with patient
H-HL9 Nurses cared about patient as a person
Topic
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Topic: Communication with Parent
• Communication between you and your child’s nurses (composite of … Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … to
understand
Q16 Nurses treated parent with courtesy and respect
Response Options
• Never
• … Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to … understand
Q10 Nurses encouraged child to ask questions
Response Options
• Never
• Sometimes
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - During your hospital stay,
your doctors and nurses will make sure to answer your
questions and address … ]
• Write down what your doctors and nurses say. … before you are ready,
call [insert name] at [phone number].
13 :: :: 2
My doctors or nurses … Ask your doctor or nurse how others can help you
recover. … My doctors or nurses answered questions that are important to me and my family.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-143-section-5a-evidence-table.pdf
January 01, 2014 - between nurse and
physician reviewers was Kappa = 0.85. … Two teams, each consisting of a
registered nurse and two physicians, were
assigned to each chart … Primary reviews were conducted by nurses. … Medical record review teams comprised
registered nurses and medical officers. … The following five screening methods were
used: (1) review of medical records by
registered nurses
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
March 20, 2017 - Child Hospital Survey
asks parents/guardians about communication with doctors, communication with
nurses … the following topics:
Communication with Parents:
• Communication between you and your child’s nurses … s medicines
• Keeping you informed about your child’s care
• Privacy when talking with doctors, nurses … listened carefully to parent/[patient]*
Same as Chi ld Version: Short Item 14 2
Nurses explained … listened carefully
to child
-- 8 --
Nurses explained things
to child in a way that
was easy to
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
October 01, 2016 - Target Audience
Nursing directors, nursing care team, registered nurses, licensed practical nurses or … licensed vocational nurses, and nursing assistants
What You Need for These Training Sessions
Lesson … Antibiotic stewardship involves everyone:
Physicians, nurse practitioners (NPs), and physician assistants … Overview of Roles for Nurses in Antibiotic Stewardship
Participation in antibiotic stewardship
One of … She calls one of the nurses her daughter’s name. She has voided three times in the last 12 hours.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - My doctors or nurses answered all of my questions. … Write down what your doctors and
nurses say. … During your hospital stay, your doctors and nurses will make sure to answer your questions and talk to … If you cannot check a box, use the questions listed to ask your doctor or nurse about the information
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
January 01, 2020 - Anesthes
iologists) or
Surgeon
Certified
Registered
Nurse
Anesthetist
(CRNA)
Physician
Assistant … Anesthes
iologists) or
Surgeon
Certified
Registered
Nurse
Anesthetist
(CRNA)
Physician
Assistant … Anesthes-
iologists) or
Surgeon
Certified
Registered
Nurse
Anesthetist
(CRNA)
Physician … Anesthes-
iologists) or
Surgeon
Certified
Registered
Nurse
Anesthetist
(CRNA)
Physician … Anesthes-
iologists) or
Surgeon
Certified
Registered
Nurse
Anesthetist
(CRNA)
Physician
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - A Quasi-Experiment Assessing the Six-Months Effects of a Nurse
Care Coordination Program on Patient … innovations implemented:
► Fully integrated Electronic Medical Record
► E-Consults
The New Role for Nurses … program versus centers yet to
implement (6 vs. 6) after 6 months of program use
► Participation: All nurses … For staff experience of teamwork: Sample items from Nembhard & Tucker 2011; Gittell 2001
• Nurses and … Care Coordination
A Central Question
Research Setting: Community Health Centers
The New Role for Nurses
-
www.talkingquality.ahrq.gov/news/newsletters/e-newsletter/847.html
January 01, 2023 - These changes also will enhance the treatment experience for physicians and nurses and reduce any biases … Researchers interviewed 86 emergency department physicians and nurses from four large academic medical … Researchers interviewed 21 home infusion staff, primarily nurses, and identified three main barriers … Association of registered nurse staffing with mortality risk of Medicare beneficiaries hospitalized with
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … Repeat these instructions back to the doctor or nurse in your own words. … Write down what your doctors and nurses say.
Ask questions again until you understand the answers. … going home before you are ready,
call [insert name] at [phone number].
:: 14
1 ::
· My doctors or nurses … Ask your doctor or nurse how others can help you recover.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
March 20, 2014 - You locate the coordinating
team nurse in the department for an update, and she tells
you, “We’re … examining the patient, when the on-call
resident reached the room and began calling out orders to
the nurses … The OR nurse approaches the resident to discuss
what happened. … The patient then
becomes angry and is transferred to a room across from the
nurses’ station. … The registered nurse
acknowledges the order in the computer and passes it on to
the technician, who
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/funaro-0914slides.pdf
January 01, 2014 - Developed to ensure continuity and quality of
care for all patients
• Teams consist of Physicians, Nurses … preparations of patients with
chronic conditions
• Involved in morning huddles with physicians,
nurses … Morning huddle
• Patient Navigator
Focuses on tracking patient information allowing our
nurses
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
March 20, 2014 - Evaluating TeamSTEPPS Worksheet – D-10-25
Measurement
Evaluating TeamSTEPPS Worksheet
SCENARIO
Three nurses … As part of their implementation, they train all the nurses and the employed physician staff on
these
-
www.talkingquality.ahrq.gov/patient-safety/settings/long-term-care/index.html
September 01, 2021 - and designed to measure patients’ experiences of their care, including communication with doctors and nurses … Residents and Family Members helps nursing homes encourage an open and respectful dialogue between nurses
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_fall-prevention.docx
September 20, 2017 - Slide 12
SAY: The Unit Team includes everyone on the unit, such as:
· Nurse.
· Nurse assistant.
· Treating … It planned a 1-year residency program for new-graduate nurses to help retain new-hire graduate nurses … The new-graduate nurse program is usually a class of 30 RNs. … a nurse specialty that this hospital doesn’t have. … It needs to occur:
Within the unit (among nurses, nurses and assistants, nurses and physicians, etc.)
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - Q4: Parent Interactions Please describe your own interactions with your child's doctors, nurses and
other … Q5: Child Interactions Please describe how doctors, nurses and other hospital staff interacted with your … Q6: Care coordination How well do you think the different doctors, nurses, and other hospital staff
communicated
-
www.talkingquality.ahrq.gov/hai/cusp/modules/nursing/index.html
July 01, 2018 - Decolonization – Universal and Targeted
Tools
The Role of the Nurse … Manager
The Role of the Nurse Manager module of the CUSP Toolkit addresses the role of nursing … This module explains the–
Responsibilities of the nurse manager. … Leadership and management roles of the nurse manager. … The Nurse Manager as a Mentor and Coach (55 sec.)
-
www.talkingquality.ahrq.gov/news/newsletters/e-newsletter/766.html
June 01, 2021 - Today's Headlines
Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient … Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient Care
Hospitals … using inadequate electronic health record (EHR) technology have higher rates of nurse dissatisfaction … Researchers reviewed data from more than 1.2 million surgical patients and 12,000 nurses at 343 hospitals … systems with suboptimal usability may be partly responsible for the growing prevalence of burnout among nurses
-
www.talkingquality.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - This may include how the patients react, how the doctors react, how the nurses react, how it fit in with … We will ask the nurse to point the surveys out/hand them out after vitals and suggest that while they … Upon self report, most nurses reported they were good with pointing out or handing the patient the survey … Some patients may need help reading survey, but nurses are too busy to help. … Nurses felt the sign will get in the way.
Study
What did you learn?