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41. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - address the following six topic areas: • Information about medications • Communication between nurses … H-HL3 Nurses hard to understand because of the way they spoke patient’s language H-HL4 Nurses used … medical words patient did not understand H-HL5 Nurses talked too fast H-HL6 Nurses interrupted … patient H-HL7 Nurses answered all questions to patient’s satisfaction H-HL8 Nurses used condescending … , sarcastic, or rude tone or manner with patient H-HL9 Nurses cared about patient as a person Topic

42. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - Topic: Communication with Parent • Communication between you and your child’s nurses (composite of … Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … to understand Q16 Nurses treated parent with courtesy and respect Response Options • Never • … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … understand Q10 Nurses encouraged child to ask questions Response Options • Never • Sometimes

43. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … ] • Write down what your doctors and nurses say. … before you are ready, call [insert name] at [phone number]. 13 :: :: 2  My doctors or nurses … Ask your doctor or nurse how others can help you recover. …  My doctors or nurses answered questions that are important to me and my family.

44. Table 5.A.1. Evidence Table (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-143-section-5a-evidence-table.pdf
    January 01, 2014 - between nurse and physician reviewers was Kappa = 0.85. … Two teams, each consisting of a registered nurse and two physicians, were assigned to each chart … Primary reviews were conducted by nurses. … Medical record review teams comprised registered nurses and medical officers. … The following five screening methods were used: (1) review of medical records by registered nurses

45. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - Child Hospital Survey asks parents/guardians about communication with doctors, communication with nurses … the following topics: Communication with Parents: • Communication between you and your child’s nurses … s medicines • Keeping you informed about your child’s care • Privacy when talking with doctors, nurses … listened carefully to parent/[patient]* Same as Chi ld Version: Short Item 14 2 Nurses explained … listened carefully to child -- 8 -- Nurses explained things to child in a way that was easy to

46. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-f.docx
    September 01, 2016 - Will the anesthesia professional and nurse discuss critical preprocedural safety steps together before

47. 4 Tk1 T4-Urinalysis And Utis Improving Care Final 0 (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
    October 01, 2016 - Target Audience Nursing directors, nursing care team, registered nurses, licensed practical nurses or … licensed vocational nurses, and nursing assistants What You Need for These Training Sessions Lesson … Antibiotic stewardship involves everyone: Physicians, nurse practitioners (NPs), and physician assistants … Overview of Roles for Nurses in Antibiotic Stewardship Participation in antibiotic stewardship One of … She calls one of the nurses her daughter’s name. She has voided three times in the last 12 hours.

48. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - My doctors or nurses answered all of my questions. … Write down what your doctors and nurses say. … During your hospital stay, your doctors and nurses will make sure to answer your questions and talk to … If you cannot check a box, use the questions listed to ask your doctor or nurse about the information

49. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - A Quasi-Experiment Assessing the Six-Months Effects of a Nurse Care Coordination Program on Patient … innovations implemented: ► Fully integrated Electronic Medical Record ► E-Consults The New Role for Nurses … program versus centers yet to implement (6 vs. 6) after 6 months of program use ► Participation: All nurses … For staff experience of teamwork: Sample items from Nembhard & Tucker 2011; Gittell 2001 • Nurses and … Care Coordination A Central Question Research Setting: Community Health Centers The New Role for Nurses

50. Systemic and Public Policy Changes Needed To Improve Care for Patients With Psychiatric Conditions and Substance Use Disorders | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/847.html
    January 01, 2023 - These changes also will enhance the treatment experience for physicians and nurses and reduce any biases … Researchers interviewed 86 emergency department physicians and nurses from four large academic medical … Researchers interviewed 21 home infusion staff, primarily nurses, and identified three main barriers … Association of registered nurse staffing with mortality risk of Medicare beneficiaries hospitalized with

51. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … Repeat these instructions back to the doctor or nurse in your own words. … Write down what your doctors and nurses say. Ask questions again until you understand the answers. … going home before you are ready, call [insert name] at [phone number]. :: 14 1 :: · My doctors or nurses … Ask your doctor or nurse how others can help you recover.

52. TeamSTEPPS 2.0: Coaching Scenario 1 (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - You locate the coordinating team nurse in the department for an update, and she tells you, “We’re … examining the patient, when the on-call resident reached the room and began calling out orders to the nurses … The OR nurse approaches the resident to discuss what happened. … The patient then becomes angry and is transferred to a room across from the nurses’ station. … The registered nurse acknowledges the order in the computer and passes it on to the technician, who

53. TeamSTEPPS 2.0: Evaluating TeamSTEPPS Worksheet (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
    March 20, 2014 - Evaluating TeamSTEPPS Worksheet – D-10-25 Measurement Evaluating TeamSTEPPS Worksheet SCENARIO Three nurses … As part of their implementation, they train all the nurses and the employed physician staff on these

54. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/patient-safety/settings/long-term-care/index.html
    September 01, 2021 - and designed to measure patients’ experiences of their care, including communication with doctors and nurses … Residents and Family Members helps nursing homes encourage an open and respectful dialogue between nurses

55. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
    December 14, 2021 - Q4: Parent Interactions Please describe your own interactions with your child's doctors, nurses and other … Q5: Child Interactions Please describe how doctors, nurses and other hospital staff interacted with your … Q6: Care coordination How well do you think the different doctors, nurses, and other hospital staff communicated

56. The Role of the Nurse Manager | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/hai/cusp/modules/nursing/index.html
    July 01, 2018 - Decolonization – Universal and Targeted Tools The Role of the Nurse … Manager The Role of the Nurse Manager module of the CUSP Toolkit addresses the role of nursing … This module explains the– Responsibilities of the nurse manager. … Leadership and management roles of the nurse manager. … The Nurse Manager as a Mentor and Coach (55 sec.)

57. Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient Care | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/766.html
    June 01, 2021 - Today's Headlines Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient … Problems With Electronic Health Records Linked to Nurse Dissatisfaction, Poor Patient Care Hospitals … using inadequate electronic health record (EHR) technology have higher rates of nurse dissatisfaction … Researchers reviewed data from more than 1.2 million surgical patients and 12,000 nurses at 343 hospitals … systems with suboptimal usability may be partly responsible for the growing prevalence of burnout among nurses

58. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - This may include how the patients react, how the doctors react, how the nurses react, how it fit in with … We will ask the nurse to point the surveys out/hand them out after vitals and suggest that while they … Upon self report, most nurses reported they were good with pointing out or handing the patient the survey … Some patients may need help reading survey, but nurses are too busy to help. … Nurses felt the sign will get in the way. Study What did you learn?

59. Fall Prevention Toolkit (doc file)
    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_tools.docx
    January 01, 2012 - This tool can be used by staff nurses. … This tool can be used by staff nurses. … Ambulatory aid None/bedrest/nurse assist Crutches/cane/walker Furniture 0 15 30 ______ 4. … NURSE INTERVIEW (NURSE ASSIGNED TO PATIENT) 3.1. How did you find out that this patient fell? … Prior to the patient’s fall, what was his/her activity level (ask nurse this question)?

60. Section 2: Explanation of Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.healthcare411.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
    June 01, 2023 - Situation Monitoring Examples Context Example Hospital A nurse notices that another nurse has … nurse. … admitted for an acute asthma attack notices that the patient has become unresponsive and calls for the registered … nurse or the Rapid Response Team. … In view of the patient’s admission diagnosis, the eICU nurse notifies the bedside nurse of possible signs