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21. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/news/newsletters/e-newsletter/845.html
    January 01, 2023 - Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … In the study, published in the Journal of Pediatric Nursing , researchers surveyed nurses at an urban … Nurses who had more confidence in patient experience measurement, received frequent patient experience … Articles featured this week include: Sources of nurse-sensitive inpatient safety improvement .

22. Section 6B (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - Table 5: Item-to-Composite Correlations Composite Item Correlation Nurse-parent communication … Q13 Nurses listen carefully to parent .87 Q14 Nurses explain to parent .87 Q15 Nurses treated parent … communication Q7 Nurses listen carefully to child .82 Q8 Nurses explain to child .82 Q9 Nurses … 6: Composite-to-Composite Correlations Composites (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (1) Nurse-parent … (4) Informed about child’s care .85 .84 .53 (5) Preparing to leave hospital .63 .70 .53 .64 (6) Nurse-child

23. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I Executive Summary (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018mosopsdatabasereport-execsumm.pdf
    April 01, 2018 - positive 71% Staff Position Management reported the highest average percent positive 83% positive Registered … nurses / Licensed vocational nurses / Licensed practical nurses reported the lowest 70% positive

24. Fallpxtool2A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool2a.docx
    January 28, 2013 - therapists Prescribing Clinicians Physicians (e.g., hospitalist) Other providers (e.g., nurse … Any hospital employee who enters patient rooms 3E – Clinical Pathway for Safe Patient Handling Nurse … * Staff nurses 3G – STRATIFY Scale for Identifying Fall Risk Factors* Staff nurses 3I – Medication … X X X X X X Nursing assistants X X X X X Nurse … Physical therapists X Prescribing Clinicians Nurse

25. Strategy 2: Communicating to Improve Quality (Tool 2) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
    May 24, 2013 - about your health • Make sure your health care team is aware of any concerns • Tell a doctor or nurse … if they notice a change in your condition • Find a nurse when help is needed urgently Tell us who … After your doctor or nurse tells you something, try saying, “Let’s make sure I have this right” and … It is helpful to write down what the doctors and nurses tell you. … If you are worried about taking any medicine for any reason, tell your doctor or nurse before you take

26. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - information about your health Make sure your health care team is aware of any concerns Tell a doctor or nurse … if they notice a change in your condition Find a nurse when help is needed urgently Tell us who you … After your doctor or nurse tells you something, try saying, “Let’s make sure I have this right” and then … It is helpful to write down what the doctors and nurses tell you. … If you are worried about taking any medicine for any reason, tell your doctor or nurse before you take

27. New Models of Primary Care Workforce and Financing - Case Example #7: Cherokee Health Systems (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_7.pdf
    October 01, 2016 - ; RN=registered nurse; ER=emergency room; LPN=licensed practical nurse; Rx=prescriptions; EKG=electrocardiogram … Each core team at the Center City Clinic consists of a team medical doctor (MD), a shared BHC, a registered … nurse (RN), two licensed practical nurses (LPNs), a part-time case worker, and one patient-services … With an experienced nurse onsite, Dr. … ; RN=registered nurse; MA=medical assistant; EKG=electrocardiogram; HbA1C=hemoglobin A1C; CHCs=community

28. Section 6. Facilitating Change and Anticipating Challenges | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/research/findings/final-reports/ptflow/section6.html
    July 01, 2018 - At one hospital, it was clear to the team that a dedicated nurse and technician were needed to assist … An ED nurse and tech were pulled from the ED to staff fast track, though as one respondent put it, "We … triage and register patients when they arrived in the ED and have them sit in the waiting room until a nurse … relieving the staff nurse from the responsibility. … Department leaders and nurses reported that it was easier for the new nurses to adapt to the process

29. Exhibit 4. Roles of staff interviewed at each site visit | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/research/findings/final-reports/stpra/stpraexh4.html
    April 01, 2018 - Pre-op, OR, PACU nurses. Instrument technician. … Clinical nurse managers. Environmental services specialist. Infection control specialist. … Pre-op, OR, PACU nurses. Academic hospital, off-site ASC Administrator. … Pre-op, OR, PACU nurses. Sterile processing technician. … Pre-op, OR, PACU nurses. Quality improvement nurse. Scrub technician.

30. Examples of Nursing Home Quality Measures for Consumers | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/examples.html
    April 01, 2019 - Registered Nurses (RNs). Licensed Vocational Nurses (LVNs) or Licensed Practical Nurses (LPNs).

31. Strategy 3: Nurse Bedside Shift Report | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
    December 01, 2017 - Nurse shift changes require the successful transfer of information between nurses to prevent adverse … Strategy 3: Nurse Bedside Shift Report helps ensure the safe handoff of care between nurses by involving … Nurse Bedside Shift Report Implementation Handbook gives an overview of and a rationale for nurse bedside … Tools for this strategy include -- Nurse Bedside Shift Report: What is it? … Training -- Slides and talking points used to train nurses to conduct a bedside shift report and to

32. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps/instructor/scenarios/labordel.html
    March 01, 2014 - She calls the registered nurse (RN) team leader seeking help. … After evaluating Amy, her primary nurse (registered nurse [RN]) discusses the plan of care with the third-year … The Triage nurse seeks out the registered nurse (RN) team leader in L&D, who is occupied with an active … A prolonged deceleration occurs, and the registered nurse (RN) calls in a resident. … He asks the registered nurse (RN) to provide fundal pressure.

33. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=20
    March 19, 2024 - language Adult Hospital Health literacy H-HL4 Nurses … understand Adult Hospital Health literacy H-HL5 Nurses … fast Adult Hospital Health literacy H-HL6 Nurses … patient Adult Hospital Health literacy H-HL7 Nurses … patient Adult Hospital Health literacy H-HL9 Nurses

34. AHRQ Safety Program for Perinatal Care: Be a Partner in Your Care (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
    May 01, 2017 - Care We Work as a Team To Make Sure You Get the Best Care Your health care team includes you, doctors, nurses … Hospital staff are usually available at specific times: · Labor and delivery doctors and nurses will … If you or your family needs to talk to a doctor at any time, please let your nurse know. … · Nurse shift changes occur when nurses who are going off duty share information about you with nurses … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

35. Tool-Examples (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
    March 01, 2017 - Solutions for Change From the Field 1) At a small rural facility, staff identified issues with recruiting nurse … Having already successfully recruited their senior leaders, the team needed to find nurses to join. … This resulted in the development of safety training and events the nurses felt would best address their … There were a series of nurse-led quarterly gatherings attended by facility leaders, quality improvement … After putting these technical and adaptive solutions in place, the facility saw an improvement in nurse

36. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
    October 14, 2020 - best) with equal intervals between each option  “Before giving you medicine, did the doctors and nurses … (Yes / No) How well doctors and nurses communicate  Example: “During this emergency room visit, how … often did nurses explain things in a way you could understand?” … Communication about medications  Example: “Before giving you medicine, did the doctors or nurses … No) Communication about follow-up  Example: “Before you left the emergency room, did a doctor, nurse

37. SOPS Bibliography | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/sops/bibliography/index.html
    January 01, 2024 - Nurse Educ Pract. 2023 , 67: 103565. … Nurse Educ Today. 2023 , 21: 105701. … Nurses’ perceptions of the clinical decision support system effect on patient safety. … Hospital management, supervisor support, and nurse speaking-up behaviours: The mediating role of safety … How does workplace violence-reporting culture affect workplace violence, nurse burnout, and patient safety

38. Strategy 2: Communicating for Improve Quality (Tool 1) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
    May 24, 2013 - We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses … If you or your family needs to talk to a doctor at any time, please let your nurse know. … • Nurse shift changes occur when nurses who are going off duty share information about you with … nurses who are coming on duty. … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

39. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
    March 18, 2014 - She calls the registered nurse (RN) team leader seeking help. … After evaluating Amy, her primary nurse (registered nurse [RN]) discusses the plan of care with the … The Triage nurse seeks out the registered nurse (RN) team leader in L&D, who is occupied with an active … A prolonged deceleration occurs, and the registered nurse (RN) calls in a resident. … He asks the registered nurse (RN) to provide fundal pressure.

40. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - Engagement We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses … If you or your family needs to talk to a doctor at any time, please let your nurse know. … Nurse shift changes occur when nurses who are going off duty share information about you with nurses … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].