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21. TeamSTEPPS Research/Evidence Base: Physician/Nurse Collaboration | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/teamstepps-program/evidence-base/collaboration.html
    May 01, 2023 - Nurse/physician collaboration: action research and the lessons learned.  … Evaluation of a preoperative checklist and team briefing among surgeons, nurses, and anesthesiologists … Operating room teamwork among physicians and nurses: Teamwork in the eye of the beholder.  … Study links bad behavior by doctors to nurses leaving the profession.  … Nurse-physician communication during labor and birth: implications for patient safety. 

22. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - information about your health Make sure your health care team is aware of any concerns Tell a doctor or nurse … if they notice a change in your condition Find a nurse when help is needed urgently Tell us who you … After your doctor or nurse tells you something, try saying, “Let’s make sure I have this right” and then … It is helpful to write down what the doctors and nurses tell you. … If you are worried about taking any medicine for any reason, tell your doctor or nurse before you take

23. Section 6. Facilitating Change and Anticipating Challenges | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/research/findings/final-reports/ptflow/section6.html
    July 01, 2018 - At one hospital, it was clear to the team that a dedicated nurse and technician were needed to assist … An ED nurse and tech were pulled from the ED to staff fast track, though as one respondent put it, "We … triage and register patients when they arrived in the ED and have them sit in the waiting room until a nurse … relieving the staff nurse from the responsibility. … Department leaders and nurses reported that it was easier for the new nurses to adapt to the process

24. Examples of Nursing Home Quality Measures for Consumers | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/examples.html
    April 01, 2019 - Registered Nurses (RNs). Licensed Vocational Nurses (LVNs) or Licensed Practical Nurses (LPNs).

25. Communication Measures: Hospital | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
    June 01, 2018 - Adult hospital patients who reported poor communication with doctors and nurses, by age, 2009-2014 … 5.6 5.4 5.5 65+ 5.1 5.0 5.0 4.7 4.6 4.6 Right Chart (Poor Communication With Nurses … "During this hospital stay, how often did doctors/nurses listen carefully to you?" … and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand … Communication with nurses: 18-44 years: 6.2% to 5.0%. 45-64 years: 6.4% to 5.2%. 65 and over:

26. Strategy 3: Nurse Bedside Shift Report | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
    December 01, 2017 - Nurse shift changes require the successful transfer of information between nurses to prevent adverse … Strategy 3: Nurse Bedside Shift Report helps ensure the safe handoff of care between nurses by involving … Nurse Bedside Shift Report Implementation Handbook gives an overview of and a rationale for nurse bedside … Tools for this strategy include -- Nurse Bedside Shift Report: What is it? … Training -- Slides and talking points used to train nurses to conduct a bedside shift report and to

27. AHRQ Safety Program for Perinatal Care: Be a Partner in Your Care (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
    May 01, 2017 - Care We Work as a Team To Make Sure You Get the Best Care Your health care team includes you, doctors, nurses … Hospital staff are usually available at specific times: · Labor and delivery doctors and nurses will … If you or your family needs to talk to a doctor at any time, please let your nurse know. … · Nurse shift changes occur when nurses who are going off duty share information about you with nurses … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

28. Experiences From the Frontline: Case Studies (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
    May 01, 2015 - champion, staff nurses, the L&D nurse manager, QI coordinators, an obstetrician/gynecologist physician … care teams—the obstetrics and gynecology providers, the in-house anesthesiologists, the certified registered … nurse anesthetists (CRNAs), and the L&D nurses. … The rapid response nurse then alerts the charge nurse in the operating room. … Training all unit nurses first.

29. Strategy 2: Communicating for Improve Quality (Tool 1) (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
    May 24, 2013 - We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses … If you or your family needs to talk to a doctor at any time, please let your nurse know. … • Nurse shift changes occur when nurses who are going off duty share information about you with … nurses who are coming on duty. … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

30. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
    March 18, 2014 - She calls the registered nurse (RN) team leader seeking help. … After evaluating Amy, her primary nurse (registered nurse [RN]) discusses the plan of care with the … The Triage nurse seeks out the registered nurse (RN) team leader in L&D, who is occupied with an active … A prolonged deceleration occurs, and the registered nurse (RN) calls in a resident. … He asks the registered nurse (RN) to provide fundal pressure.

31. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - Engagement We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses … If you or your family needs to talk to a doctor at any time, please let your nurse know. … Nurse shift changes occur when nurses who are going off duty share information about you with nurses … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

32. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was … easy to understand Q16 Nurses treated parent with courtesy and respect Communication Between You … Q25 Providers gave parent enough information about test results Privacy When Talking With Doctors, Nurses … Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things to … child in a way that was easy to understand Q10 Nurses encouraged child to ask questions How Well

33. Section 5. Preparing to Launch | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/research/findings/final-reports/ptflow/section5.html
    July 01, 2018 - For example, nurses spent a lot of time searching for equipment and supplies. … ED nurse managers, charge nurses, and staff nurses spent more time planning and implementing strategies … An additional 160 hours (4 hours each for 40 nurses) were spent on the initial training of staff nurses … The team consisted of three physicians, two nurses, two nurse practitioners, a technician, a registration … Also, two nurses attended a train-the-trainer triage course ($16,850). Large expenditures.

34. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - about steps toward discharge Bedside nurse Daily activities Blank cell. … identify needs and adapt the strategy; the trainers to prepare and conduct the training; staff champions (registered … Periodically monitoring nurses gave nurses helpful and timely feedback. … Then, nurse leaders held a 6-hour training session for selected nurses, including members of the unit-based … council and nurses who were working towards promotion.

35. Communication-Material-Guide (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
    May 01, 2017 - Materials: Slides 12-25, Example Briefing and Debriefing videos Audience: Surgeons, anesthesia, scrub nurses … , circulating nurses, nurse manager Topic: The Surgical Checklist as a Communication and Teamwork Tool … Materials: Slides 26-32, examples of checklists Audience: Administration, surgeons, anesthesia, all nurses … Materials: Slides 33-41, examples of checklists Audience: Administration, surgeons, all nurses AHRQ … Slides 33-41, Tabletop Simulation video, checklist Audience: Administration, surgeons, anesthesia, all nurses

36. Strategy 3: Bedside Shift Report (Tool 3)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - ) Nurse shift changes require the successful transfer of information between nurses going off duty … and nurses coming on duty to prevent adverse events and medical errors. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Specific points to discuss as needed: One of the nurses used the term “cardiomyopathy.” … How did the nurses address the patient’s concern about getting out of bed by himself?

37. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience With Nurses & Aides 25. … In the last 6 months, did you want to get information about your family member from a nurse or an aide

38. Toolkit To Educate and Engage Residents and Family Members | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/nhguide/toolkits/educate-and-engage/index.html
    October 01, 2016 - The toolkit includes the following tools: Talking With Residents provides talking points for nurses … In this meeting, nurses and onsite prescribing clinicians should be encouraged to discuss how they would … Having the talking points (tools 1 and 2) in hand will help nurses remember all the information that … The checklist versions of each tool contain less detail, and may be more convenient for nurses to carry … If residents or family members are particularly concerned about a UTI, the nurse could provide them with

39. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - Nurse managers: Embody both the nurse and executive roles. … Nurse managers lead their unit staff in preventing patient harm in their unit, empowering nurses to be … The professional staffing model uses the professional characteristics of the registered nurse and supports … During these hours away from patients, nurses attend quality meetings, complete research projects, and … This model has financial benefits for the unit because it schedules time for the nurses to work closely

40. Section 2. Forming a Patient Flow Team | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/research/findings/final-reports/ptflow/section2.html
    July 01, 2018 - For example, a strategy to improve flow within the fast track might require a fast track nurse who understands … physician who had experience teaching ESI and implementing it in other organizations (technical leader), a nurse … educator, and seven additional ED nurses. … For example, nurses in the progressive care, cardiac step-down unit expressed concerns that the tool … The importance of inpatient nurse managers taking a leadership role in championing the tool and addressing