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21. Fall Prevention Toolkit (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_tools.docx
    November 16, 2011 - therapists Prescribing Clinicians Physicians (e.g., hospitalist) Other providers (e.g., nurse … Any hospital employee who enters patient rooms 3E – Clinical Pathway for Safe Patient Handling Nurse … * Staff nurses 3G – STRATIFY Scale for Identifying Fall Risk Factors* Staff nurses 3I – Medication … X X X X X X Nursing assistants X X X X X Nurse … Physical therapist X Prescribing Clinicians Nurse

22. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - Nurse managers: Embody both the nurse and executive roles. … Nurse managers lead their unit staff in preventing patient harm in their unit, empowering nurses to be … The professional staffing model uses the professional characteristics of the registered nurse and supports … During these hours away from patients, nurses attend quality meetings, complete research projects, and … This model has financial benefits for the unit because it schedules time for the nurses to work closely

23. Child Hospital Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … During this hospital stay, how often did your child’s nurses listen carefully to your child? … During this hospital stay, how often did your child’s nurses listen carefully to you? … A provider in the hospital can be a doctor, nurse, nurse practitioner, or physician assistant. … As a reminder, a provider in the hospital can be a doctor, nurse, nurse practitioner, or physician

24. Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/research/publications/search.html?page=1
    September 01, 2022 - September 2022 Publication Number: 22-0058 Reinforcing the Value and Roles of Nurses … in Diagnostic Safety: Pragmatic Recommendations for Nurse Leaders and Educators Diagnostic Safety … Issue Brief #10: This issue brief describes pragmatic approaches for nurse educators and leaders to … convey the urgent need to improve diagnosis among their nurses and care teams and to guide nurses to … 2022 Publication Number: 22-0026-3-EF Distributed Cognition and the Role of Nurses

25. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Privacy When Talking with Doctors, Nurses, and Other Providers 85% of respondents reported they … always had privacy when discussing their child's care with doctors, nurses, and other providers … Nurses listened carefully to parent Nurses explained things to parent in a way that was easy to … Communicate With Your Child Nurses listened carefully to child Nurses explained things to child … in a way That was easy to understand Nurses encouraged child to ask questions How Well Doctors

26. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - During this hospital stay, how often were nurses hard to understand because of the way they spoke your … During this hospital stay, how often did nurses use medical words you did not understand?       … During this hospital stay, how often did nurses talk too fast when talking with you?     … During this hospital stay, how often did nurses interrupt you when you were talking?     … During this hospital stay, how often did you feel nurses really cared about you as a person?    

27. COVID-19 Pandemic Led to Long Absences, Reduced Hours, and Job Exits Among the U.S. Healthcare Workforce (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqdr-data-spotlight-healthcare-workforce-covid.pdf
    May 11, 2023 - In 2020, the rate of cases with days away from work increased 291% for registered nurses, driven by … Nurses United thought their employers provided a safe workplace during the pandemic.11 Concerns about … Violence against nurses and other frontline staff also challenges healthcare workers to stay in their … Nonfatal injuries and illnesses resulting in days off work among nurses up 291 percent in 2020. … Nurses union survey finds most still feel unsafe at work amid pandemic.

28. Selected Best Practices and Suggestions for Improvement (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4a_combo_psi03-pressureulcer-bestpractices.pdf
    January 01, 2012 - , physicians and other providers, hospitalists, pharmacists, wound ostomy and continence (WOC) nurses … compliance, identifies opportunities for improvement, and communicates best practices to frontline nurses … Laurel, NJ: Wound Ostomy and Continence Nurses Society; June 2010. 2. … Patient safety and quality: an evidence-based handbook for nurses. … Registered Nurses’ Association of Ontario (RNAO). Risk assessment & prevention of pressure ulcers.

29. AHRQ Works: Building Bridges Between Research and Practice | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cpi/about/impact/index.html
    April 01, 2017 - Help doctors and nurses improve quality. … 2000, with Congressional support, AHRQ has invested heavily in patient safety to assist doctors and nurses … Improve Quality AHRQ develops tools for doctors and nurses to improve safety, quality, and patient … Tania Moon, parent volunteer AHRQ also supports doctors and nurses in using data to improve care … Primary care doctors and nurses on the frontlines of the opioid epidemic are receiving remote training

30. The Ten Steps of Action Planning  | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/implguide1.html
    November 01, 2018 - Involvement of both physicians and nurses from the clinical workspace is essential. … Team Process Aims: Increase the percentage of L&D nurses and physicians who receive training on SBAR … Increase the use of SBAR by L&D nurses during telephone communications to L&D physicians by at least … Clinical Outcome Aim: Increase L&D physicians' average rating of the quality of L&D nurses' telephone … communicated patient information by telephone to staff L&D physicians = Rate of Nurse Telephone SBAR

31. Toolkit 1. Suspected UTI SBAR Toolkit | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit1-suspected-uti-sbar.html
    October 01, 2016 - This form consists of questions that help nurses collect the most relevant information about a resident … and its rationale (tool 2) ( PDF  |  Word ) Not All “Infections” Need Antibiotics: A handout for nurses … Introduce the tools to nurses. … Successful implementation also relies on support from users—the nurses. … The handout Not All “Infections” Need Antibiotics (tool 3) also should be given to nurses. 1 American

32. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - During your hospital stay, your doctors and nurses will make sure to answer your questions and talk … If you cannot check a box, use the questions listed to ask your doctor or nurse about the information …  My doctors or nurses answered all of my questions. … ] • Write down what your doctors and nurses say. … Ask:  My doctors or nurses answered all of my questions.

33. Getting Ready for Your Ambulatory Surgery | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
    August 01, 2017 - The care team also includes the doctors, nurses, and other health care professionals who help take care … Operating room nurse or circulating nurse: a registered nurse who is in the surgery/procedure room to … The members of the anesthesia team vary and might include nurses, anesthesiologists, and certified registered … nurse anesthetists (CRNAs). … Recovery room or post-anesthesia care unit (PACU) nurse: a nurse who monitors you immediately after

34. Toolkit 2. Common Suspected Infections: Communication and Decisionmaking for Four Infections | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - The toolkit is intended to help prescribing clinicians and nurses work together to determine when antibiotics … These champions can be the director of nursing, assistant director of nursing, administrator, charge nurses … The Medical Care Referral form facilitates communication between nurses and clinicians when a resident … Nurses should be trained on how to complete the form, and prescribing clinicians should be familiarized … Nurses should be trained to use the pocket cards whenever an infection is suspected.

35. TeamSTEPPS 2.0: Coaching Scenario 1 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - You locate the coordinating team nurse in the department for an update, and she tells you, “We’re … examining the patient, when the on-call resident reached the room and began calling out orders to the nurses … The OR nurse approaches the resident to discuss what happened. … The patient then becomes angry and is transferred to a room across from the nurses’ station. … The registered nurse acknowledges the order in the computer and passes it on to the technician, who

36. How To Implement the Fall Prevention Program in Your Organization
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
    November 20, 2014 - . ‹#› 11 Unit Team A Unit Team is composed of those who provide daily direct care: Nurse Nurse … Within the unit – among nurses, nurses and assistants, nurses and physicians, and nurses and patients

37. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - address the following six topic areas: • Information about medications • Communication between nurses … H-HL3 Nurses hard to understand because of the way they spoke patient’s language H-HL4 Nurses used … medical words patient did not understand H-HL5 Nurses talked too fast H-HL6 Nurses interrupted … patient H-HL7 Nurses answered all questions to patient’s satisfaction H-HL8 Nurses used condescending … , sarcastic, or rude tone or manner with patient H-HL9 Nurses cared about patient as a person Topic

38. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - Topic: Communication with Parent • Communication between you and your child’s nurses (composite of … Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … to understand Q16 Nurses treated parent with courtesy and respect Response Options • Never • … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … understand Q10 Nurses encouraged child to ask questions Response Options • Never • Sometimes

39. Nursing Home Workplace Safety Resource List (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-workplace-safety-resources.pdf
    January 01, 2023 - /health-and- safety/incivility.jpg The American Nurses Association (ANA) created this Civility Best … Practices for Nurses poster for healthcare organizations. … /nurse-bullying Healthcare organizations can review this resource from St. … Catherine University to understand forms of nurse bullying, identify common nurse bully types, and understand … This resource also provides organizational strategies to address bullying among nurses. 4.

40. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - During your hospital stay, your doctors and nurses will make sure to answer your questions and address … ] • Write down what your doctors and nurses say. … before you are ready, call [insert name] at [phone number]. 13 :: :: 2  My doctors or nurses … Ask your doctor or nurse how others can help you recover. …  My doctors or nurses answered questions that are important to me and my family.