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21. Experiences From the Frontline: Case Studies (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
    May 01, 2015 - champion, staff nurses, the L&D nurse manager, QI coordinators, an obstetrician/gynecologist physician … care teams—the obstetrics and gynecology providers, the in-house anesthesiologists, the certified registered … nurse anesthetists (CRNAs), and the L&D nurses. … The rapid response nurse then alerts the charge nurse in the operating room. … Training all unit nurses first.

22. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was … easy to understand Q16 Nurses treated parent with courtesy and respect Communication Between You … Q25 Providers gave parent enough information about test results Privacy When Talking With Doctors, Nurses … Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things to … child in a way that was easy to understand Q10 Nurses encouraged child to ask questions How Well

23. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience With Nurses & Aides 25. … In the last 6 months, did you want to get information about your family member from a nurse or an aide

24. Strategy 3: Bedside Shift Report (Tool 3)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - ) Nurse shift changes require the successful transfer of information between nurses going off duty … and nurses coming on duty to prevent adverse events and medical errors. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Specific points to discuss as needed: One of the nurses used the term “cardiomyopathy.” … How did the nurses address the patient’s concern about getting out of bed by himself?

25. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - about steps toward discharge Bedside nurse Daily activities Blank cell. … identify needs and adapt the strategy; the trainers to prepare and conduct the training; staff champions (registered … Periodically monitoring nurses gave nurses helpful and timely feedback. … Then, nurse leaders held a 6-hour training session for selected nurses, including members of the unit-based … council and nurses who were working towards promotion.

26. Toolkit To Educate and Engage Residents and Family Members | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/nhguide/toolkits/educate-and-engage/index.html
    October 01, 2016 - The toolkit includes the following tools: Talking With Residents provides talking points for nurses … In this meeting, nurses and onsite prescribing clinicians should be encouraged to discuss how they would … Having the talking points (tools 1 and 2) in hand will help nurses remember all the information that … The checklist versions of each tool contain less detail, and may be more convenient for nurses to carry … If residents or family members are particularly concerned about a UTI, the nurse could provide them with

27. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
    March 18, 2014 - She calls the registered nurse (RN) team leader seeking help. … After evaluating Amy, her primary nurse (registered nurse [RN]) discusses the plan of care with the … The Triage nurse seeks out the registered nurse (RN) team leader in L&D, who is occupied with an active … A prolonged deceleration occurs, and the registered nurse (RN) calls in a resident. … He asks the registered nurse (RN) to provide fundal pressure.

28. Strategy 3: Nurse Bedside Shift Report | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
    December 01, 2017 - Nurse shift changes require the successful transfer of information between nurses to prevent adverse … Strategy 3: Nurse Bedside Shift Report helps ensure the safe handoff of care between nurses by involving … Nurse Bedside Shift Report Implementation Handbook gives an overview of and a rationale for nurse bedside … Tools for this strategy include -- Nurse Bedside Shift Report: What is it? … Training -- Slides and talking points used to train nurses to conduct a bedside shift report and to

29. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
    April 01, 2019 - The first, which I call the exclusive- role approach, in that approach a nurse serves exclusively as … their most complex patients were transferred to another nurse who would do that exclusively. … Their nurse care coordinators would try to be highly responsive. … former ICU nurses, very experienced nurses that understood how Creative Strategies to Improve … Ingrid Nembhard For the nurse care coordination program, by design there were nurses.

30. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
    May 01, 2017 - champion, staff nurses, the L&D nurse manager, QI coordinators, an obstetrician/gynecologist physician … First, the implementation team strategically began train- ing nurse managers, assistant nurse managers … care teams—the obstetrics and gynecology providers, the in-house anesthesiologists, the certified registered … nurse anesthetists (CRNAs), and the L&D nurses. … The rapid response nurse then alerts the charge nurse in the operating room.

31. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
    May 01, 2017 - champion, staff nurses, the L&D nurse manager, QI coordinators, an obstetrician/gynecologist physician … First, the implementation team strategically began train- ing nurse managers, assistant nurse managers … care teams—the obstetrics and gynecology providers, the in-house anesthesiologists, the certified registered … nurse anesthetists (CRNAs), and the L&D nurses. … The rapid response nurse then alerts the charge nurse in the operating room.

32. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - identify needs and adapt the strategy; the trainers to prepare and conduct the training; staff champions (registered … • Periodically monitoring nurses gave nurses helpful and timely feedback. … Then, nurse leaders held a 6-hour training session for selected nurses, including members of the unit-based … council and nurses who were working towards promotion. … Nurse managers monitored and supported implementation.

33. 6 Tk1 T1-Talking With Residents Checklist Version Final (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T1-Talking_with_Residents_checklist_version_Final.pdf
    October 01, 2016 - Nurses may check on you and ask you to drink more for a few days. … Your doctor will request that nurses check on you often to see how you are feeling, take your temperature … Nurses may check on you more and provide acetaminophen for a few days. … • Ask your doctor or a nurse about the benefits and risks of taking an antibiotic. … • Tell someone, including myself or another nurse, if you want more information—or have concerns—about

34. Fall Prevention Toolkit (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_tools.docx
    November 16, 2011 - therapists Prescribing Clinicians Physicians (e.g., hospitalist) Other providers (e.g., nurse … Any hospital employee who enters patient rooms 3E – Clinical Pathway for Safe Patient Handling Nurse … * Staff nurses 3G – STRATIFY Scale for Identifying Fall Risk Factors* Staff nurses 3I – Medication … X X X X X X Nursing assistants X X X X X Nurse … Physical therapist X Prescribing Clinicians Nurse

35. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - The bedside nurse will review the materials with the patient and family on the first day of admission … patient and family engagement related to communication This training can be co-led by a physician, nurse … strategy, the trainers to prepare and conduct the training, staff champions per shift for overall support (registered … We recommend that this be the bedside nurse on the day of admission; however, involving other staff on … challenges and concerns related to implementing the Communicating to Improve Quality, Nurse Bedside

36. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - Nurse managers: Embody both the nurse and executive roles. … Nurse managers lead their unit staff in preventing patient harm in their unit, empowering nurses to be … The professional staffing model uses the professional characteristics of the registered nurse and supports … During these hours away from patients, nurses attend quality meetings, complete research projects, and … This model has financial benefits for the unit because it schedules time for the nurses to work closely

37. Child Hospital Survey (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … During this hospital stay, how often did your child’s nurses listen carefully to your child? … During this hospital stay, how often did your child’s nurses listen carefully to you? … A provider in the hospital can be a doctor, nurse, nurse practitioner, or physician assistant. … As a reminder, a provider in the hospital can be a doctor, nurse, nurse practitioner, or physician

38. Child Hospital Survey (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … During this hospital stay, how often did your child’s nurses listen carefully to your child? … During this hospital stay, how often did your child’s nurses listen carefully to you? … A provider in the hospital can be a doctor, nurse, nurse practitioner, or physician assistant. … As a reminder, a provider in the hospital can be a doctor, nurse, nurse practitioner, or physician

39. Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/research/publications/search.html?page=1
    September 01, 2022 - September 2022 Publication Number: 22-0058 Reinforcing the Value and Roles of Nurses … in Diagnostic Safety: Pragmatic Recommendations for Nurse Leaders and Educators Diagnostic Safety … Issue Brief #10: This issue brief describes pragmatic approaches for nurse educators and leaders to … convey the urgent need to improve diagnosis among their nurses and care teams and to guide nurses to … 2022 Publication Number: 22-0026-3-EF Distributed Cognition and the Role of Nurses

40. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Privacy When Talking with Doctors, Nurses, and Other Providers 85% of respondents reported they … always had privacy when discussing their child's care with doctors, nurses, and other providers … Nurses listened carefully to parent Nurses explained things to parent in a way that was easy to … Communicate With Your Child Nurses listened carefully to child Nurses explained things to child … in a way That was easy to understand Nurses encouraged child to ask questions How Well Doctors