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1. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
   February 10, 2011 - Registered nurses (RNs) take care of you at the bedside. … Registered nurses can help with any questions you have. … They perform simple medical procedures under the supervision of a doctor or a registered nurse. … They usually have less education than a registered nurse. … Nurse supervisors can be charge nurses or nurse managers.

2. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
   August 01, 2010 - Nurse shift changes require the successful transfer of information between nurses to prevent adverse … • Format: 1-page handout Tool 3 Nurse Bedside Shift Report Training Prepare nurses to conduct … point person and multidisciplinary team to identify needs and adapt the strategy; the trainers; a registered … shift change report and how communication occurs between nurses and from nurse to patient. … Tool 3: Nurse Bedside Shift Report Training prepares nurses to conduct bedside shift reports.

3. Distributed Cognition and the Role of Nurses in Diagnostic Safety in the Emergency Department (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/distributed-cognition-er-nurses.pdf
   August 01, 2022 - a defined structure (e.g., presentation of the patient who arrives in the ED) and hierarchy (e.g., nurse … This structure means that a nurse taking care of a patient is more likely than a physician to observe … In addition, the nurse is more likely to establish rapport with the patient and caregiver, thus being … Thus, nurses have a critical role in diagnosis by virtue of the nursing knowledge that develops as nurses … Ten best practices for improving emergency medicine provider–nurse communication.

4. Research Medical Center Develops Video to Encourage Continued Use of TeamSTEPPS® | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/news/newsroom/case-studies/201530.html
   November 01, 2015 - residents completed showed that most registered nurses who work the floor had poor knowledge of the … concepts," said Laura Hyland, R.N., nurse supervisor and coordinator of the Graduate Nurse Residency … To engage hospital leadership and staff and to sustain a reintroduction of TeamSTEPPS, the nurses used … Hyland said the hospital's nurses developed an effective strategy to produce and use the video. … To finance the project, nurse graduate residents wrote a successful funding proposal.

5. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/news/newsletters/e-newsletter/845.html
   January 01, 2023 - Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … In the study, published in the Journal of Pediatric Nursing , researchers surveyed nurses at an urban … Nurses who had more confidence in patient experience measurement, received frequent patient experience … Articles featured this week include: Sources of nurse-sensitive inpatient safety improvement .

6. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
   February 24, 2011 - information about your health Make sure your health care team is aware of any concerns Tell a doctor or nurse … if they notice a change in your condition Find a nurse when help is needed urgently Tell us who you … After your doctor or nurse tells you something, try saying, “Let’s make sure I have this right” and then … It is helpful to write down what the doctors and nurses tell you. … If you are worried about taking any medicine for any reason, tell your doctor or nurse before you take

7. Strategy 3: Nurse Bedside Shift Report | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
   December 01, 2017 - Nurse shift changes require the successful transfer of information between nurses to prevent adverse … Strategy 3: Nurse Bedside Shift Report helps ensure the safe handoff of care between nurses by involving … Nurse Bedside Shift Report Implementation Handbook gives an overview of and a rationale for nurse bedside … Tools for this strategy include -- Nurse Bedside Shift Report: What is it? … Training -- Slides and talking points used to train nurses to conduct a bedside shift report and to

8. Massachusetts School Nurse Research Network | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/ncepcr/communities/pbrn/registry/massachusetts-school-nurse-research-network.html
   January 01, 2012 - Reports and Other Publications Funding Opportunities Massachusetts School Nurse … 1, 2012 Network Acronym: MASNRN Network Type: Nursing Network (at least 75% are nurses … Network Founded: January 1, 2004 Network Mission Statement: Massachusetts School Nurse … practiced-based research network comprised of a collaborative, 100-member group of professional school nurses … , research nurses, and nurse academicians interested in promoting and conducting research that will improve

9. Examples of Nursing Home Quality Measures for Consumers | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/examples.html
   April 01, 2019 - Registered Nurses (RNs). Licensed Vocational Nurses (LVNs) or Licensed Practical Nurses (LPNs).

10. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
    March 18, 2014 - She calls the registered nurse (RN) team leader seeking help. … After evaluating Amy, her primary nurse (registered nurse [RN]) discusses the plan of care with the … The Triage nurse seeks out the registered nurse (RN) team leader in L&D, who is occupied with an active … A prolonged deceleration occurs, and the registered nurse (RN) calls in a resident. … He asks the registered nurse (RN) to provide fundal pressure.

11. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - Engagement We work as a team to make sure you get the best care Your health care team includes you, doctors, nurses … If you or your family needs to talk to a doctor at any time, please let your nurse know. … Nurse shift changes occur when nurses who are going off duty share information about you with nurses … Your nurses will change shifts between [7 and 7:30 a.m.] and [7 and 7:30 p.m.].

12. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was … easy to understand Q16 Nurses treated parent with courtesy and respect Communication Between You … Q25 Providers gave parent enough information about test results Privacy When Talking With Doctors, Nurses … Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things to … child in a way that was easy to understand Q10 Nurses encouraged child to ask questions How Well

13. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason? … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … In the last 6 months, did you want to get information about your family member from a nurse or an aide

14. Strategy 3: Bedside Shift Report (Tool 3)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - ) Nurse shift changes require the successful transfer of information between nurses going off duty … and nurses coming on duty to prevent adverse events and medical errors. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Specific points to discuss as needed: One of the nurses used the term “cardiomyopathy.” … How did the nurses address the patient’s concern about getting out of bed by himself?

15. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience With Nurses & Aides 25. … In the last 6 months, did you want to get information about your family member from a nurse or an aide

16. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - about steps toward discharge Bedside nurse Daily activities Blank cell. … identify needs and adapt the strategy; the trainers to prepare and conduct the training; staff champions (registered … Periodically monitoring nurses gave nurses helpful and timely feedback. … Then, nurse leaders held a 6-hour training session for selected nurses, including members of the unit-based … council and nurses who were working towards promotion.

17. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - Nurse managers: Embody both the nurse and executive roles. … Nurse managers lead their unit staff in preventing patient harm in their unit, empowering nurses to be … The professional staffing model uses the professional characteristics of the registered nurse and supports … During these hours away from patients, nurses attend quality meetings, complete research projects, and … This model has financial benefits for the unit because it schedules time for the nurses to work closely

18. Toolkit To Educate and Engage Residents and Family Members | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/nhguide/toolkits/educate-and-engage/index.html
    October 01, 2016 - The toolkit includes the following tools: Talking With Residents provides talking points for nurses … In this meeting, nurses and onsite prescribing clinicians should be encouraged to discuss how they would … Having the talking points (tools 1 and 2) in hand will help nurses remember all the information that … The checklist versions of each tool contain less detail, and may be more convenient for nurses to carry … If residents or family members are particularly concerned about a UTI, the nurse could provide them with

19. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - identify needs and adapt the strategy; the trainers to prepare and conduct the training; staff champions (registered … • Periodically monitoring nurses gave nurses helpful and timely feedback. … Then, nurse leaders held a 6-hour training session for selected nurses, including members of the unit-based … council and nurses who were working towards promotion. … Nurse managers monitored and supported implementation.

20. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
    May 01, 2017 - champion, staff nurses, the L&D nurse manager, QI coordinators, an obstetrician/gynecologist physician … First, the implementation team strategically began train- ing nurse managers, assistant nurse managers … care teams—the obstetrics and gynecology providers, the in-house anesthesiologists, the certified registered … nurse anesthetists (CRNAs), and the L&D nurses. … The rapid response nurse then alerts the charge nurse in the operating room.