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141. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - of members believing that their provider always/usually listens carefully. 7 Health Plan Offers Nurse … managed care organization, developed and aggressively marketed a 24-hour bilingual (English and Spanish) nurse … Eight bilingual registered nurses staff the line, which replaced a traditional advice line where nurses … After Molina introduced its bilingual nurse advice line, calls from Spanish-speaking members increased … Source: AHRQ Health Care Innovations Exchange. 24-Hour, Bilingual Nurse Line Provides Advice and Interpreter

142. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
     February 19, 2014 - A nurse passing by the room hears the call- out. … ASK: • What should the nurse say in this situation? … delivering the Two-Challenge Rule within your institution and to obtain buy-in from all involved (e.g., nurses … – The nurse was unc om fortable with the late decelerations. … The nurse receives the order from the resident on call.

143. Selected Best Practices and Suggestions for Improvement (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
     May 20, 2016 - Systems of Care Introduction: Essential First Steps • Engage key procedural personnel, including nurses … and hypoglycemia (rapid heart rate, sweating, confusion, disorientation, etc.).5 • Ensure that the nurse … specifications_manual_for_national_hospital_inpatient_qua lity_measures/ Staff Required • Physicians and other providers, nurses … Communication • Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient education

144. Tool: Call-Out | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
     May 01, 2023 - The nurse manager could focus on her assessment and prepare for his transfer to the emergency department … the use of call-outs helped the team during an emergent event:  How did the call-outs made by the nurse

145. Tool: DESC | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
     July 01, 2023 - DESC's use is illustrated in the conflict scenario below: A nurse feels that a patient has abdominal … The nurse receives the order from the resident on call.

146. How To Implement the Fall Prevention Program in Your Organization
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - . ‹#› 11 Unit Team A Unit Team is composed of those who provide daily direct care: Nurse Nurse … Within the unit – among nurses, nurses and assistants, nurses and physicians, and nurses and patients

147. Child Hospital Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
     May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … During this hospital stay, how often did your child’s nurses listen carefully to your child? … During this hospital stay, how often did your child’s nurses listen carefully to you? … A provider in the hospital can be a doctor, nurse, nurse practitioner, or physician assistant. … As a reminder, a provider in the hospital can be a doctor, nurse, nurse practitioner, or physician

148. Child Hospital Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … During this hospital stay, how often did your child’s nurses listen carefully to your child? … During this hospital stay, how often did your child’s nurses listen carefully to you? … A provider in the hospital can be a doctor, nurse, nurse practitioner, or physician assistant. … As a reminder, a provider in the hospital can be a doctor, nurse, nurse practitioner, or physician

149. Module 4: How To Implement the Fall Prevention Program in Your Organization—Training Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-4/guide.html
     October 01, 2017 - day, and then two or more nurses implement the new practice for 1 or 2 days. … It planned a 1-year residency program for new-graduate nurses to help retain new-hire graduate nurses … The new-graduate nurse program is usually a class of 30 RNs. … a nurse specialty that this hospital doesn’t have. … It needs to occur: Within the unit (among nurses, nurses and assistants, nurses and physicians, etc

150. Pressure Ulcer Prevention Toolkit (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/putoolkit_module4_tools.docx
     January 01, 1995 - The 47-item test was developed by Pieper and Mott in 1995 to examine the knowledge of nurses on pressure … Nurses’ knowledge of pressure ulcer prevention, staging, and description. … Wound care team[footnoteRef:1] [1: May be large or small group that includes nurses and/or physicians … between medical staff, wound team, and unit staff for pressure ulcer practice Certified Wound Care Nurse … · Checks skin each time person is turned or cleaned or bed is changed · Reports any skin issues to nurse

151. Fall Prevention Toolkit (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_tools.docx
     August 03, 2017 - CNA Reports any new fall risks to nurse. Keeps environment around bed clutter free. … Treating medical provider (e.g., physician, nurse practitioner, physician assistant) Reviews needs for … Patient educator Works with nurse to provide appropriate educational materials and teaching to patients

152. URINARY CATHETERIZATION – Sample Policy (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/impl-guide/implementation-guide-appendix-b.docx
     April 24, 2015 - However, if the patient’s nurse does not deem the urinary catheter meets the indications for placement … , the patient’s nurse should question the need. … Nursing personnel should evaluate the patient’s performance and reinforce positive behaviors.

153. Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/research/publications/search.html?page=1
     September 01, 2022 - September 2022 Publication Number: 22-0058 Reinforcing the Value and Roles of Nurses … in Diagnostic Safety: Pragmatic Recommendations for Nurse Leaders and Educators Diagnostic Safety … Issue Brief #10: This issue brief describes pragmatic approaches for nurse educators and leaders to … convey the urgent need to improve diagnosis among their nurses and care teams and to guide nurses to … 2022 Publication Number: 22-0026-3-EF Distributed Cognition and the Role of Nurses

154. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - - Brochure that describes four tips for patients to be partner in their care: (1) tell doctors and nurses … about their health, (2) check to see if they understand what doctors and nurses say, (3) ask questions … Communication Training – PowerPoint presentation for communication training that can be co-led by a physician, nurse … , and patient and family advisors, for a group of physicians, nurses, and other professionals … Strategy 1: Working With Patients and Families as Advisors Strategy 3: Nurse Bedside Shift Report

155. Fall Prevention Toolkit (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_tools.docx
     November 16, 2011 - therapists Prescribing Clinicians Physicians (e.g., hospitalist) Other providers (e.g., nurse … Any hospital employee who enters patient rooms 3E – Clinical Pathway for Safe Patient Handling Nurse … * Staff nurses 3G – STRATIFY Scale for Identifying Fall Risk Factors* Staff nurses 3I – Medication … X X X X X X Nursing assistants X X X X X Nurse … Physical therapist X Prescribing Clinicians Nurse

156. PBRN Registry Search | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/communities/pbrn/registry/index.html
     March 25, 2024 - medicine, pediatrics, nursing and/or other specialties) (62) Nursing Network (at least 75% are nurses … Family Medicine Clinicians) Network Status: Established State: Missouri American Association of Nurse … pediatrics, nursing and/or other specialties) Network Status: Established State: New York Clinical Nurse … Leader Research Collaborative Acronym: CNLRC Network Type: Nursing Network (at least 75% are nurses

157. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - Research Team: RAND The impact of nurse care coordination on patient experience Aim/Purpose … : The research team evaluated the impact of a nurse care coordinator program on patients' health and … Key Findings from Initial Study: Nurses who had more confidence in patient experience measurement, … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork … Associations of Pediatric Nurse Burnout with Involvement in Quality Improvement.

158. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/professional-tool.html
     July 01, 2023 - If you shadowed a nurse:       Was the nurse’s page or phone call returned quickly when there … Were patient medications available to the nurse when they were due? … How did the nurse react if the medication was late (e.g., anxious, angry, upset)?      

159. Toolkit To Educate and Engage Residents and Family Members | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/nhguide/toolkits/educate-and-engage/index.html
     October 01, 2016 - The toolkit includes the following tools: Talking With Residents provides talking points for nurses … In this meeting, nurses and onsite prescribing clinicians should be encouraged to discuss how they would … Having the talking points (tools 1 and 2) in hand will help nurses remember all the information that … The checklist versions of each tool contain less detail, and may be more convenient for nurses to carry … If residents or family members are particularly concerned about a UTI, the nurse could provide them with

160. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Under the Science of Safety
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
     May 01, 2017 - System-Level Factors Can Predict Performance Examples of Impact of System-Level Factors System Factor Effect Nurse-to-patient … ratios regularly exceed best practice When nurse-to-patient ratios regularly exceed best practice based … Hierarchy issues Disrupted the ability of unit nurses and doctors to work effectively together with respect