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Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdfAugust 01, 2017 - Health Plan Offers Nurse Advice Line in Spanish Health plans can also take steps to ensure that their … care organization, developed and aggressively marketed a 24-hour bilingual (English and Spanish) nurse … Eight bilingual registered nurses staff the line, which replaced a traditional advice line where nurses … After Molina introduced its bilingual nurse advice line, calls from Spanish- speaking members increased … Source: AHRQ Health Care Innovations Exchange. 24-Hour, Bilingual Nurse Line Provides Advice and Interpreter -
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation.docxAugust 31, 2017 - It instituted a 1-year residency program for new-graduate registered nurses (RNs) to provide support … nurse specialty that this hospital doesn’t have. … Good communication needs to occur among staff at all levels: · Within the unit (among nurses, nurse assistants … Wound, Ostomy, and Continence (WOC) Nurse assessment. … and nurse assistants.
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Strategy 4: IDEA Discharge Planning (Tool 1) (doc file)
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docxJanuary 01, 2010 - Assess how well doctors and nurses explain the diagnosis, condition, and next steps in the patient’s … practices to support their competence and confidence in caregiving at home Assess how well doctors and nurses … shift report, rounds, vital status check, nurse calls, and other opportunities that present themselves … If another clinician is needed to address concerns (e.g., pharmacist, doctor, or nurse), arrange for … Because this involves medications, we assume it would be a clinician — nurse, doctor, or pharmacist. -
Strategy 4: IDEA Discharge Planning (Tool 1) (pdf file)
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdfJanuary 01, 2010 - Assess how well doctors and nurses explain the diagnosis, condition, and next steps in the patient’s … practices to support their competence and confidence in caregiving at home Assess how well doctors and nurses … bedside shift report, rounds, vital status check, nurse calls, and other opportunities that present … • If another clinician is needed to address concerns (e.g., pharmacist, doctor, or nurse), arrange … Because this involves medications, we assume it would be a clinician — nurse, doctor, or pharmacist -
TeamSTEPPS Specialty Scenarios: ED (pdf file)
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ed.pdfMarch 19, 2014 - In the meantime, Nurse Richardson from the Emergency Department requests 50 mg of morphine to restock … He goes back into the waiting room and asks for assistance from the Triage nurse because “things are … Looking into the bay, Nancy Moody, the night nurse, sees that the trauma surgeon has not arrived and … Quickly, Nurse Moody says loudly, “ABCs people, what’s the patient’s respiratory status? … The nurse insists that he be moved ahead of others in X Ray. -
pcmh.ahrq.gov/news/newsletters/e-newsletter/877.htmlAugust 01, 2023 - include: Healthcare-associated infections in adult intensive care units: a multisource study examining nurses … ' safety attitudes, quality of care, missed care, and nurse staffing . … "Low-value" glycemic outcomes among older adults with diabetes cared for by primary care nurse practitioners … The impact of nurse practitioner care and accountable care organization assignment on skilled nursing
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pcmh.ahrq.gov/teamstepps/instructor/scenarios/ancillarysvcs.htmlOctober 01, 2014 - The patient is transported to the acute care area where an experienced nurse and physician assistant … The nurse has a serious concern about the patient but is unable to identify anything specifically. … The PA and nurse begin to press for the x ray to be completed, but the X Ray Department is backlogged … The nurse insists that he be moved ahead of others in X Ray. … Quickly, Nurse Moody says loudly, "ABCs people, what's the patient's respiratory status?
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pcmh.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.htmlDecember 01, 2017 - - Brochure that describes four tips for patients to be partner in their care: (1) tell doctors and nurses … about their health, (2) check to see if they understand what doctors and nurses say, (3) ask questions … Communication Training – PowerPoint presentation for communication training that can be co-led by a physician, nurse … , and patient and family advisors, for a group of physicians, nurses, and other professionals … Strategy 1: Working With Patients and Families as Advisors Strategy 3: Nurse Bedside Shift Report
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdfJanuary 01, 2021 - Nursing 1 Advanced Practice Nurse (NP, CRNA, CNS, CNM) 2 Licensed Vocational Nurse (LVN), Licensed … Practical Nurse (LPN) 3 Patient Care Aide, Hospital Aide, Nursing Assistant 4 Registered … Nurse (RN) Medical 5 Physician Assistant 6 Resident, Intern 7 Physician, Attending, Hospitalist
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module3/module3_pu-bestpractices.docxJune 12, 2018 - . · Empower staff—both nurses and nursing assistants—to report abnormal skin findings. … Communication among nursing assistants, nurses, and managers is critical to success. … The wound nurses, Quality Department, and nurse managers audited the use of the annotated image. … SAY: The answer is the wound or ostomy nurse consult revealed a slightly pink coccyx. … At least two nurses or nurse aides are required to move him. He is occasionally incontinent.
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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module2/igteamstruct.htmlMarch 01, 2014 - Often these may be nonleadership roles, such as supporting a nurse starting an IV. … The charge nurse, an anesthesiologist, and a unit clerk. … The nurse (Amy). The physician was not involved at all. The Coordinating Team? … The med tech and the nurse never followed up with one another to share information. … Because the nurse was not aware of the med tech's observations and concerns, the physician was never
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pcmh.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.htmlJune 01, 2020 - In addition, a Fall Prevention Knowledge Test (FPKT) was created and implemented to assess nurses’ knowledge … Nurse, patient, and care partner perceptions of a personalized safety plan screensaver. … Nurse Leader 2019;17(4):365-70. Dykes PC, et al. … American Nurse 2018;13(9):8-13. https://www.myamericannurse.com/preventing-falls-hospitalized-patients … Nurse, patient, and care partner perceptions of a personalized safety plan screensaver .
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pcmh.ahrq.gov/sites/default/files/wysiwyg/hai/clabsi-tools/clabsi-tools-revised.pdfJanuary 01, 2013 - CLABSI Investigation Nurse Letter Appendix 9. … Some organizations require a nurse to be present bedside during all central line insertions and to … Alternatively, if you have existing reporting mechanisms on your unit (nurse-to-nurse report forms, … to correct a violation that nurses identified. … Use the CLABSI Investigation Nurse Letter (Appendix 8) to invite input from frontline nurses in the
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pcmh.ahrq.gov/page/coordinating-care-adults-complex-care-needs-patient-centered-medical-home-challenges-and-0January 01, 2012 - practice PEACE = Promoting Effective Advance Care for the Elderly QI = Quality Improvement RN = Registered … nurse Rx = Prescription SCO = Senior Care Options SSI= Supplemental Security Income SW = Social … practitioner PC = Primary care PCP = Primary care practices QI = Quality improvement RN = Registered … CM (nurse, social worker, or other clinical professional) roles determined by the network. … Home Healthc Nurse 2007; 25(5):30814. On This Page Table 1 .
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pcmh.ahrq.gov/news/newsroom/case-studies/cp30506.htmlOctober 01, 2014 - Maine Telehealth Network's director, describes a typical telemedicine physical examination, where a nurse … Using a hand-held camera, a stethoscope, or an otoscope, the nurse can transmit information to a physician … medical attention or a prescription change; otherwise, the patient simply keeps in touch with a home care nurse
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pcmh.ahrq.gov/questions/resources/your-meds/index.htmlNovember 01, 2020 - Your health care team includes: The doctor, physician assistant, nurse practitioner, or other professionals … A nurse who helps you at home, a doctor's office, or a hospital. … Tips: You can get help: At work, there may be a nurse on site. … At school, a nurse may be able to help your child take medicines on time and safely. … At home, a visiting nurse may be able to help you.
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pcmh.ahrq.gov/sites/default/files/2024-04/dykes-report.pdfJanuary 01, 2024 - Scope: Testing of a nurse-led fall prevention toolkit across three diverse healthcare systems Methods … Secure Buy-In from Nurses 3. Training Champions 4. Plan Implementation 5. … Buy-in from nurse champions proved invaluable to compliance with the intervention. … Nurse Leader. 2019 Aug; 17(4):365-370. … American Nurse Today. 2018; 9(13):8-13.
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pcmh.ahrq.gov/hai/cusp/toolkit/shadowing.htmlDecember 01, 2012 - Defects Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse … If you shadowed a nurse: Was the nurse's page or phone call returned quickly when there … Were patient medications available to the nurse when they were due? … How did the nurse react if the medication was late (e.g., anxious, angry, upset)?
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pcmh.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.htmlOctober 01, 2020 - And the nurse said, 'You said you're not allergic to medicine....drug or latex.' … And when I interpreted, [the patient] said, 'I am allergic to latex'. ...And the nurse kept saying, ' … At the front desk (before the triage nurse), and earlier in the conversation with Dr. Desai . … Ruiz's nurse, do you have anything to add?" … Ask for volunteers to be the nurse, interpreter, and patient. Have them read the scenario.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdfJanuary 01, 2022 - Administrative or clerical staff 286 27% Other clinical staff or clinical support staff 276 26% Registered … nurse (RN), licensed vocational nurse (LVN), licensed practical nurse (LPN) 176 16% Physician ( … M.D. or D.O.) 110 10% Physician assistant, nurse practitioner, clinical nurse specialist, nurse midwife … Nurse (RN/LVN/ LPN) PA/NP/CNS/ Midwife/APN, etc. Physician (M.D. or D.O.) … Nurse (RN/LVN/ LPN) PA/NP/CNS/ Midwife/APN, etc. Physician (M.D. or D.O.)
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