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161. Resource List - AHRQ Hospital Survey (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-v2-resourcelist.pdf
     April 01, 2023 - Clinical Nurse Leader Tool Kit https://www.aacnnursing.org/Education-Resources/Tool-Kits/Clinical-Nurse-Leader-Tool-Kit … Nursing Care https://psnet.ahrq.gov/primers/primer/29 This AHRQ Primer highlights the importance of nurses … Missed nursing care is problematic because nurses coordinate, provide, and evaluate many interventions … Nurses also plan, deliver, and evaluate nurse-initiated care to manage patients’ symptoms and responses … ISHAPED Patient-Centered Approach to Nurse Shift Change Bedside Report 5.

162. CAUTI Sustainability: Embedding CAUTI Policies, Using Data to Monitor Proress and Hardwiring CUSP Principles | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/hai/cauti-tools/archived-webinars/cauti-sustainability-slides.html
     December 01, 2017 - Intensive Care Unit Carolinas Medical Center, Charlotte, NC Ginger Dickens, MSN, RN, CNML, CCRN Nurse … admissions require Intensivist consult 60% BSN or higher (39 BSN and 4 MSN) 47% CCRN Certified Nurses … Do you feel comfortable using the nurse driven protocol for removal? … removal without physician’s order: Have to keep checking back with, educating staff\ Lead charge nurses … Event Analysis Team notification – Nurse Manager, Medical Director, and Frontline staff notification

163. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
     August 01, 2022 - Toward the end of the procedure, the nurse notices that Mary has turned blue and stops the procedure. … The nurse also notices that Mary is not breathing, and her EKG shows a heart rate of less than 30. … The nurse calls for a code blue response while the team involved in the procedure begins to administer … The nurse involved in monitoring Mary appears visibly shaken and states that she was distracted during … The nurses, operating surgeon and anesthesiologist are all employed by the hospital, which is self-insured

164. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
     September 01, 2019 - (Question 1) Nursing 1 Advanced Practice Nurse (NP, CRNA, CNS, CNM) 2 Licensed Vocational Nurse ( … LVN), Licensed Practical Nurse (LPN) 3 Patient Care Aide, Hospital Aide, Nursing Assistant 4 Registered … Nurse (RN) Medical 5 Physician Assistant 6 Resident, Intern 7 Physician, Attending, Hospitalist … (H4) a Registered Nurse b Physician Assistant/Nurse Practitioner c LVN/LPN d Patient Care Asst/ … ED Nurse x First_LastName04 First_LastName4@hospital.org ED Nurse x First_LastName05 First_LastName5

165. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes.  … 5,6 Say: Studies have found that nurses who feel more empowered have higher job satisfaction, are … Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes.  … Would a nurse in your facility be able to bring up an issue with the nurse manager as well? … Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes. 

166. Module 4: How to Implement the Fall Prevention Program in Your Organization (doc file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_fall-prevention.docx
     September 20, 2017 - Slide 12 SAY: The Unit Team includes everyone on the unit, such as: · Nurse. · Nurse assistant. · Treating … It planned a 1-year residency program for new-graduate nurses to help retain new-hire graduate nurses … The new-graduate nurse program is usually a class of 30 RNs. … a nurse specialty that this hospital doesn’t have. … It needs to occur: Within the unit (among nurses, nurses and assistants, nurses and physicians, etc.)

167. Tool: Task Assistance | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Nurse practitioner offering to see a patient scheduled for a physician colleague who is unexpectedly … The nurse calls out the vital signs while the physician continues to monitor the rhythm. … A nurse passing by the room hears the call-out. How would you offer assistance in this example?

168. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pptx
     November 19, 2008 - And the nurse said, ‘You said you’re not allergic to medicine….drug or latex.’ … …And the nurse kept saying, ‘Are you sure?’ and she said, ‘Yeah…’ ‘And what happens to you?’ … At the front desk (before the triage nurse), and earlier in the conversation with Dr. Desai . … Ruiz’s nurse, do you have anything to add?” … Ask for volunteers to be the nurse, interpreter, and patient. Have them read the scenario.

169. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     monahrq.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
     February 14, 2013 - Have you spoken to or seen any doctors or nurses about this since you left the hospital? … Spoken with visiting nurse? Other? … Home Services (if applicable): CALLER: Have you been visited by [name of service, e.g., visiting nurse … difficulty obtaining an appointment, ask if you can be seen by someone else in the office, such as a nurse … , nurse practitioner, or physician’s assistant.

170. Rapidresponse Facguide (doc file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.docx
     May 01, 2017 - Nurses, physicians, midwives, anesthesiology providers, neonatal providers, and other labor and delivery … Rapid responders may include staff L&D nurses, nurse midwives, obstetricians, and anesthesiology providers … called laborists) and dedicated L&D anesthesiology support Presence of graduate medical education or nurse … responders may include an anesthesiology provider, an L&D or operating room technician, additional L&D staff nurses … simply provide role backup and task assistance to the primary maternity care provider and L&D staff nurse

171. From Evidence to Action: TeamSTEPPS Strategies for Nursing Education
     monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
     January 01, 2015 - Patricia Benner and co-authors Educating Nurses: A Call for Radical Transformation TEAMSTEPPS … Post-Conference 1 Communication I PASS the Baton Call Out SBAR Simulation with confusing handoff from ED nurse … the Baton SBAR Task Assistance Feedback Advocacy CUS Simulation with confusing handoff from night nurse … ) Discuss followership requisites Discuss unit leadership qualities on clinical sites Shadow charge nurse … Brief (Pre-Conference) Team Updates (Huddle) Team Debrief (Post-Conference) Assign students to “charge nurse

172. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
     September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience With Nurses & Aides 25. … In the last 6 months, did you want to get information about your family member from a nurse or an aide

173. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/news/newsletters/e-newsletter/845.html
     January 01, 2023 - Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … In the study, published in the Journal of Pediatric Nursing , researchers surveyed nurses at an urban … Nurses who had more confidence in patient experience measurement, received frequent patient experience … Articles featured this week include: Sources of nurse-sensitive inpatient safety improvement .

174. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
     September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason? … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … In the last 6 months, did you want to get information about your family member from a nurse or an aide

175. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/patient-safety/reports/engage.html
     October 01, 2021 - Patient Safety Foundation, Institute for Patient- and Family-Centered Care, American Association of Nurse … Practitioners, National Nurse-led Care Consortium, Prince George's County Department of Health, Capital

176. Connecting for Health Common Framework Resources for Implementing Secure Health Information Exchange
     monahrq.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
     January 01, 2011 - Provided with dc summary, typed out sheet with dc info written Little instruction, few minutes with nurse … definitely prefer doc, 4=neutral, 7=definitely prefer agent 36% prefer agent 48% neutral 16% prefer doc or nurse … “It was just like a nurse, actually better, because sometimes a nurse just gives you the paper and says

177. Phone Call Role Play (pdf file)
     monahrq.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
     February 14, 2013 - Smith, I am Brian, a nurse from [Hospital]. … if my weight increases by 2 pounds compared to what it was when I left the hospital then call the nurse … A nurse gave me a form to sign that has my medicines on it but I can’t understand it.

178. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - of members believing that their provider always/usually listens carefully. 7 Health Plan Offers Nurse … managed care organization, developed and aggressively marketed a 24-hour bilingual (English and Spanish) nurse … Eight bilingual registered nurses staff the line, which replaced a traditional advice line where nurses … After Molina introduced its bilingual nurse advice line, calls from Spanish-speaking members increased … Source: AHRQ Health Care Innovations Exchange. 24-Hour, Bilingual Nurse Line Provides Advice and Interpreter

179. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
     November 19, 2008 - After the whole assessment was done, the patient answered inappropriately, and that made the nurse … …And the nurse kept saying, „Are you sure?‟ and she said, „Yeah…‟ „And what happens to you? … At the front desk (before the triage nurse), and earlier in the conversation with Dr. Desai . … Ruiz‟s nurse, do you have anything to add?” … Ask for volunteers to be the nurse, interpreter, and patient. Have them read the scenario.

180. AHRQ Safety Program for Perinatal Care: Rapid Response for Perinatal Safety (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.pdf
     May 01, 2017 - Nurses, physicians, midwives, anesthesiology providers, neonatal providers, and other labor and delivery … • An acute situation that the physician or nurse, or patient or family members believe need immediate … Rapid responders may include staff L&D nurses, nurse midwives, obstetricians, and anesthesiology providers … laborists) and dedicated L&D anesthesiology support • Presence of graduate medical education or nurse … may include an anesthesiology provider, an L&D or operating room technician, additional L&D staff nurses