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cahps.ahrq.gov/hai/cauti-tools/archived-webinars/cauti-sustainability-slides.html
December 01, 2017 - Intensive Care Unit
Carolinas Medical Center, Charlotte, NC
Ginger Dickens, MSN, RN, CNML, CCRN
Nurse … admissions require Intensivist consult
60% BSN or higher (39 BSN and 4 MSN)
47% CCRN Certified Nurses … Do you feel comfortable using the nurse driven protocol for removal? … removal without physician’s order:
Have to keep checking back with, educating staff\
Lead charge nurses … Event Analysis
Team notification – Nurse Manager, Medical Director, and Frontline staff notification
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
August 01, 2022 - Toward the end of the procedure, the nurse notices that Mary has turned blue and stops the procedure. … The nurse also notices that Mary is not breathing, and her EKG shows a heart rate of less than 30. … The nurse calls for a code blue response while the team involved in the procedure begins to administer … The nurse involved in monitoring Mary appears visibly shaken and states that she was distracted during … The nurses, operating surgeon and anesthesiologist are all employed by the hospital, which is self-insured
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - (Question 1)
Nursing
1 Advanced Practice Nurse (NP, CRNA, CNS, CNM)
2 Licensed Vocational Nurse ( … LVN), Licensed Practical
Nurse (LPN)
3 Patient Care Aide, Hospital Aide, Nursing Assistant
4 Registered … Nurse (RN)
Medical
5 Physician Assistant
6 Resident, Intern
7 Physician, Attending, Hospitalist … (H4)
a Registered Nurse
b Physician Assistant/Nurse Practitioner
c LVN/LPN
d Patient Care Asst/ … ED Nurse x
First_LastName04 First_LastName4@hospital.org ED Nurse x
First_LastName05 First_LastName5
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes. … 5,6
Say:
Studies have found that nurses who feel more empowered have higher job satisfaction, are … Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes. … Would a nurse in your facility be able to bring up an issue with the nurse manager as well? … Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_fall-prevention.docx
September 20, 2017 - Slide 12
SAY: The Unit Team includes everyone on the unit, such as:
· Nurse.
· Nurse assistant.
· Treating … It planned a 1-year residency program for new-graduate nurses to help retain new-hire graduate nurses … The new-graduate nurse program is usually a class of 30 RNs. … a nurse specialty that this hospital doesn’t have. … It needs to occur:
Within the unit (among nurses, nurses and assistants, nurses and physicians, etc.)
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cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Nurse practitioner offering to see a patient scheduled for a physician colleague who is unexpectedly … The nurse calls out the vital signs while the physician continues to monitor the rhythm. … A nurse passing by the room hears the call-out.
How would you offer assistance in this example?
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cahps.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - Have you spoken to or
seen any doctors or nurses about this since you left the hospital? … Spoken with visiting nurse?
Other? … Home Services (if applicable):
CALLER: Have you been visited by [name of service, e.g., visiting nurse … difficulty
obtaining an appointment, ask if you can be seen by someone else in the office, such as a
nurse … , nurse practitioner, or physician’s assistant.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.docx
May 01, 2017 - Nurses, physicians, midwives, anesthesiology providers, neonatal providers, and other labor and delivery … Rapid responders may include staff L&D nurses, nurse midwives, obstetricians, and anesthesiology providers … called laborists) and dedicated L&D anesthesiology support
Presence of graduate medical education or nurse … responders may include an anesthesiology provider, an L&D or operating room technician, additional L&D staff nurses … simply provide role backup and task assistance to the primary maternity care provider and L&D staff nurse
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
January 01, 2015 - Patricia Benner and co-authors
Educating Nurses: A Call for Radical Transformation
TEAMSTEPPS … Post-Conference
1 Communication I PASS the Baton
Call Out
SBAR Simulation with confusing handoff from ED nurse … the Baton
SBAR
Task Assistance
Feedback
Advocacy
CUS Simulation with confusing handoff from night nurse … )
Discuss followership requisites
Discuss unit leadership qualities on clinical sites
Shadow charge nurse … Brief (Pre-Conference)
Team Updates (Huddle)
Team Debrief (Post-Conference)
Assign students to “charge nurse
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
September 01, 2011 - In the last 6 months, during any of your
visits, did you try to find a nurse or aide for
any reason … In the last 6 months, how often were you
able to find a nurse or aide when you
wanted one? … Was it because the nurses or aides either
didn’t help or made him or her wait too
long? … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience With Nurses &
Aides
25. … In the last 6 months, did you want to get
information about your family member
from a nurse or an aide
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cahps.ahrq.gov/news/newsletters/e-newsletter/845.html
January 01, 2023 - Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds
Open … communication among nurses and greater involvement in quality improvement efforts were related to not … In the study, published in the Journal of Pediatric Nursing , researchers surveyed nurses at an urban … Nurses who had more confidence in patient experience measurement, received frequent patient experience … Articles featured this week include:
Sources of nurse-sensitive inpatient safety improvement .
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
September 01, 2011 - In the last 6 months, during any of your visits, did you try to find a nurse or aide for any reason? … In the last 6 months, how often were you able to find a nurse or aide when you wanted one? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … Was it because the nurses or aides either didn’t help or made him or her wait too long? … In the last 6 months, did you want to get information about your family member from a nurse or an aide
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cahps.ahrq.gov/patient-safety/reports/engage.html
October 01, 2021 - Patient Safety Foundation, Institute for Patient- and Family-Centered Care, American Association of Nurse … Practitioners, National Nurse-led Care Consortium, Prince George's County Department of Health, Capital
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cahps.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
January 01, 2011 - Provided with dc summary, typed out sheet with dc info written
Little instruction, few minutes with nurse … definitely prefer doc, 4=neutral, 7=definitely prefer agent
36% prefer agent
48% neutral
16% prefer doc or nurse … “It was just like a nurse, actually better, because sometimes a nurse just gives you the paper and says
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cahps.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - Smith, I am Brian, a nurse from [Hospital]. … if my weight increases by 2 pounds compared to what it was when I left the
hospital then call the nurse … A nurse gave me a form to sign that
has my medicines on it but I can’t understand it.
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cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - of members believing that their provider always/usually listens carefully. 7
Health Plan Offers Nurse … managed care organization, developed and aggressively marketed a 24-hour bilingual (English and Spanish) nurse … Eight bilingual registered nurses staff the line, which replaced a traditional advice line where nurses … After Molina introduced its bilingual nurse advice line, calls from Spanish-speaking members increased … Source: AHRQ Health Care Innovations Exchange. 24-Hour, Bilingual Nurse Line Provides Advice and Interpreter
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.pdf
May 01, 2017 - Nurses, physicians, midwives, anesthesiology
providers, neonatal providers, and other labor
and delivery … • An acute situation that the physician or
nurse, or patient or family members
believe need immediate … Rapid responders may include staff L&D
nurses, nurse midwives, obstetricians, and
anesthesiology providers … laborists) and
dedicated L&D anesthesiology support
• Presence of graduate medical education
or nurse … may include an
anesthesiology provider, an L&D or
operating room technician, additional
L&D staff nurses
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - A nurse passing by the room hears the call-
out. … ASK:
• What should the nurse say in this situation? … delivering the
Two-Challenge Rule within your institution and to obtain buy-in
from all involved (e.g., nurses … – The nurse was unc om fortable with the late decelerations. … The nurse receives the order from the resident on call.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
May 20, 2016 - Systems of Care
Introduction: Essential First Steps
• Engage key procedural personnel, including nurses … and
hypoglycemia (rapid heart rate, sweating, confusion, disorientation, etc.).5
• Ensure that the nurse … specifications_manual_for_national_hospital_inpatient_qua
lity_measures/
Staff Required
• Physicians and other providers, nurses … Communication
• Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient
education
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cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
May 01, 2023 - The nurse manager could focus on her assessment and prepare for his transfer to the emergency department … the use of call-outs helped the team during an emergent event:
How did the call-outs made by the nurse