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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
March 01, 2020 - The Problem
Most patients report that they always or usually received care as soon as they needed it … , but some respondents to the Clinician & Group Survey report that they never or only sometimes got appointments … How often respondents got needed care: Percent answering never or sometimes
2016 Adult 6- … method of scheduling in which all patients can receive an appointment slot on the day they call, almost always … Medical groups need to obtain this data prospectively, usually by tracking patients calls for appointments
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digital.ahrq.gov/sites/default/files/docs/survey/the-commonwealth-fund-2012-international-survey-of-primary-care-doctors.pdf
January 01, 2012 - Often Sometimes Rarely Never
a. … Always Often Sometimes Rarely Never
a. … Always Often Sometimes Rarely Never
a. … 1 <24 hours 2 24-48 hours 3 2-4 days 4 5-14 days 5 15-30 days 6 >30 days 7 Rarely or never … If received: How do you usually receive this information?
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www.ahrq.gov/sites/default/files/publications/files/ltcmodule1.pdf
June 01, 2012 - A more complete assessment is usually needed if a resident’s walking changes. … NOTES
assessment, usually starting with an assessment by the registered nurse. … residents have
difficulty breathing at night due to chronic lung problems, snoring, or pneumonia
and may never … Sometimes residents may simply be sleep-deprived. … Sometimes systems create “an accident waiting to happen.”
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psnet.ahrq.gov/node/33716/psn-pdf
September 01, 2011 - were some other hopes, but the most plausible one is that you would get a handle on
system problems usually … reports—it's mostly nurses and sometimes pharmacists. … It's very easy to always come up with another protocol, or have the nurses go to another
educational … You can
always look like you're doing something. … The initial spike is usually a good thing and shows more engagement and more attention to it.
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www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/hisph-slides-pt3.html
May 01, 2018 - Patients who report that their health providers sometimes or never listened carefully, explained things … Parents who report that their child's health providers sometimes or never listened carefully, explained … Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand
Always … Always be treated as gently as possible.
Always be treated with courtesy and respect. … Slide 30
People with a usual source of care whose health providers sometimes or never asked for the
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2014chartbooks/hispanichealth/2014nhqdr-hispanichealth-pt3.pdf
June 01, 2014 - Patients who report that their health providers sometimes or never listened carefully, explained
things … Patients who report that their health providers sometimes or never listened carefully, explained
things … Parents who report that their child’s health providers sometimes or never listened carefully,
explained … Parents who report that their child’s health providers sometimes or never listened carefully,
explained … People with a usual source of care whose health providers sometimes or never asked
for the patient’s
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-core-measures-quality.pdf
January 01, 2019 - or
never had good communication about
medications they received in the hospital
(HCAHPS)
12.7% … or never explained
things in a way they could understand
(MEPS)
9.0% in 2002 7.4% in 2017 -3.3 0 … had a doctor's office or clinic
visit in the last 12 months whose health
providers sometimes or never … People with a usual source of care whose
providers sometimes or never asked them
to help make decisions … Year AAPC P Value
Prescription
Medications and
Treatment
People with a usual source of care who usually
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www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
April 01, 2013 - Sometimes the goals of the parties are incompatible. … The last thing you want is to seem aggressive because usually people withdraw. … Usually that means that we involve the patient. … But we’re always giving into the same person. … And sometimes we have to escalate.
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effectivehealthcare.ahrq.gov/sites/default/files/communicating_risk_media_wilkes.ppt
April 01, 2006 - Deyo’s common myths about the media’s coverage of health:
Standard care is well defined
Newer is always … better
Doctors adopt medical advances only on the basis of good science
Medical test are always good … They argue that the treatment was never proven effective. … despite being widely covered by the press, the promise never panned out. … Information That Is Withheld or Not Explained
Issues sometimes go unreported in the media because the
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
July 27, 2017 - The Problem
Most patients that they always or usually received care as soon as they needed it, but … some respondents to the Clinician & Group Survey report that they never or only
sometimes got appointments … How often respondents got needed care: Percent answering never
or sometimes
Question
2016 Adult … of
scheduling in which all patients can receive an appointment slot on the day they call,
almost always … Medical groups need
to obtain this data prospectively, usually by tracking patients’ calls for appointments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6a.pdf
July 27, 2017 - The Problem
Most patients that they always or usually received care as soon as they needed it, but … some respondents to the Clinician & Group Survey report that they never or only
sometimes got appointments … How often respondents got needed care: Percent answering never
or sometimes
Question
2016 Adult … of
scheduling in which all patients can receive an appointment slot on the day they call,
almost always … Medical groups need
to obtain this data prospectively, usually by tracking patients’ calls for appointments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - 1 Never
2 Sometimes
3 Usually
4 Always
PCMH1. … 1 Never
2 Sometimes
3 Usually
4 Always
9. … • Sometimes
• Usually
• Always
Providers’ Use of Information to Coordinate Patient Care
The survey … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked patients to … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked parents to rate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.doc
August 12, 2014 - And I know sometimes it seems like a lot of work. … And one of the things that you often find is that we usually, by nature, will go to the highest-ranking … On the other hand, what usually scores very, very high is teamwork within units, and the national rate … s what we do sometimes. … If you do have other questions, you can always email us.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
December 01, 2017 - And I know sometimes it seems like a lot of work. … And one of the things that you often find is that we usually, by nature, will go to the highest-ranking … On the other hand, what usually scores very, very high is teamwork within units, and the national rate … what we do sometimes. … If you do have other questions, you can always email us.
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The next most satisfied customers are those who have experienced service difficulties—sometimes significant … " or "sometimes" when asked whether the plan's customer service gave them the information or help they … In the same way that it can be helpful to remember that some problems or difficulties will always be … Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … When people complain, they usually address those complaints to front-line staff—but these staff do not
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-sangria.pdf
January 01, 2022 - Adult Medicaid Survey 5.0/5.1
Getting Care Qu ickly
Detai led Information
Levels
Respondents
Never … + Sometimes Usually Always
Database Average (n=33,711) 18% 24% 59%
Northeast Reg ion (n=7,356) 17%
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-mepsmethods.pdf
January 01, 2020 - , Usually, and Sometimes or Never were selected for
the four CAHPS questions asking about health providers … For example, if a person responded “Always” for each of the
four questions, the composite measure would … be 100% for Always, 0% for Usually, and
0% for Sometimes or Never. … According to this definition, the 11
drugs that should always be avoided for older patients include … The possible answer categories were Never,
Sometimes, Usually, and Always.
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digital.ahrq.gov/sites/default/files/docs/survey/baseline-clinician-survey-keystone-health-information-exchange-keyhie.pdf
September 26, 2011 - I was never informed about KeyHIE. □ 1
ii. … Experienced and inexperienced users’ Never Always needs are taken into consideration … Hardly or never use it Use it sometimes Use it very often
H&Ps □1 □2 □3
Discharge summaries □1 □2 … incomplete It varies Usually
complete
Do not know
31. … never rarely times often time day
11.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
July 01, 2016 - , sometimes, usually, and always. … First, the response
for each item is put on a 0 to100 scale by transforming the never/sometimes/usually … For questions on a “how often” scale (never, sometimes, usually, always),
and any composites comprised … Reporting Example in a Tailored Report for Composite “Knowing Who Does What”
N % Always % Usually … % Sometimes
or Never
Average
(0–100)
How Does Your Practice
Compare to All Practices?
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www.ahrq.gov/es/patient-safety/settings/hospital/resource/nicu/packet/apa2.html
December 01, 2013 - It is important to remain calm and never shake your baby. … Never allow a child to drink directly from a medicine bottle. … Know possible side effects
Always observe your baby for any bad reactions to the medicine. … Often, they are given by a shot, but sometimes they are given by mouth or nose. … Never heat breast milk or formula in a microwave oven.