-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often were you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, when you made an
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
January 01, 2015 - Response Options
Never
Sometimes
Usually
Always
Q8/Q9
In the last 12/6 months, when … Response Options
Never
Sometimes
Usually
Always
Patients’ Rating of the Provider … Response Options
Never
Sometimes
Usually
Always
Patients’ Rating of the Provider … Response Options
Never
Sometimes
Usually
Always
Q8
In the last 12 months, when you … Response Options
Never
Sometimes
Usually
Always
Q8
In the last 6 months, when you
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_chartbook.pdf
January 01, 2019 - Adult Survey 3.0 Combined Results
Composite Measure/Individual Item Never + Sometimes Usually Always … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Providers Communicate With … Response Options
• Never
• Sometimes
• Usually
• Always
Helpful, Courteous, and Respectful … Response Options
• Never
• Sometimes
• Usually
• Always
Rating of Provider
Using any number … Response Options
• Never
• Sometimes
• Usually
• Always
Comprehensiveness
In the last 6 months
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
June 02, 2025 - Never
2. Sometimes
3. Usually
4. … Never
2. Sometimes
3. Usually
4. … Never
2. Sometimes
3. Usually
4. … Never
2. Sometimes
3. Usually
4. … Never
2. Sometimes
3. Usually
4.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-chartbook.pdf
January 01, 2024 - Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often was it … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
CAHPS Health Plan Survey Database
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Response Options
• Never
• Sometimes
• Usually
• Always
Getting Care Quickly
In the last 6 months, … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
Overall Ratings
Using any number from 0 to … Response Options
• Never
• Sometimes
• Usually
• Always
Getting Care Quickly
In the last 6 months, … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-access-english-557-1a.docx
June 02, 2025 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After N-AC1
N-AC3. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After N-AC2
3/3/2017 Page 1
Document No. 557
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-access-items.html
March 01, 2017 - 1 |__| Never
2 |__| Sometimes
3 |__| Usually
4 |__| Always
After N-AC1
N-AC3. … 1 |__| Never
2 |__| Sometimes
3 |__| Usually
4 |__| Always
After N-AC2
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
January 01, 2021 - (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
Overall Ratings
Using any number from … (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
Overall Ratings
Using any number from … Response Options
• Never
• Sometimes
• Usually
• Always
Getting Prescription Medicine
In the
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
May 15, 2017 - , % Usually, and % Never and Sometimes). … 2 = Sometimes
3 = Usually
4 = Always
1 – 4
To facilitate analyses in most software packages, … Sample Frequency Display With Missing Values Excluded
Item Statistic Never Sometimes Usually
Always … Sample Frequency Display With Missing Values Included
Item Statistic Never Sometimes Usually
Always … for urgent
care as soon as needed
Never,
Sometimes,
Usually,
Always
12% 20% 68%
Got appointment
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
May 15, 2017 - , % Usually, and % Never and Sometimes). … 2 = Sometimes
3 = Usually
4 = Always
1 – 4
To facilitate analyses in most software packages, … Sample Frequency Display With Missing Values Excluded
Item Statistic Never Sometimes Usually
Always … Sample Frequency Display With Missing Values Included
Item Statistic Never Sometimes Usually
Always … for urgent
care as soon as needed
Never,
Sometimes,
Usually,
Always
12% 20% 68%
Got appointment
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - Would you say… [READ LIST]
1 Never,
2 Sometimes,
3 Usually, or
4 Always?
9. … Would you say… [READ LIST]
1 Never,
2 Sometimes,
3 Usually, or
4 Always? … Would you say… [READ LIST]
1 Never,
2 Sometimes,
3 Usually, or
4 Always?
12. … Would you say… [READ LIST]
1 Never,
2 Sometimes,
3 Usually, or
4 Always? … Would you say… [READ LIST]
1 Never,
2 Sometimes,
3 Usually, or
4 Always?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
January 01, 2018 - Response Options
• Never
• Sometimes
• Usually
• Always
How Well Providers Communicate With … Response Options
• Never
• Sometimes
• Usually
• Always
Providers' Use of Information to Coordinate … Response Options
• Never
• Sometimes
• Usually
• Always
Helpful, Courteous, and Respectful … Response Options
• Never
• Sometimes
• Usually
• Always
Rating of Provider
Q18/Q19
Using … Response Options
• Never
• Sometimes
• Usually
• Always
Comprehensiveness
Q24
PCMH6
In
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often was it … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, when you made an
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/patient-survey-ok.pdf
August 02, 2018 - None - This is my first visit
1 time
2
3
4
5-9
10 or more times
Never Sometimes Usually Always
2. … Never
Sometimes
Usually
Always
I did not have anything ordered the last 12 months.
10. … Never
Sometimes
Usually
Always
I am not taking any prescription medicines.
11.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - Response Options
• Never
• Sometimes
• Usually
• Always
Q8
In the last 12 months, when you … Response Options
• Never
• Sometimes
• Usually
• Always
Patients’ Rating of the Provider … Response Options
• Never
• Sometimes
• Usually
• Always
Q9
In the last 12 months, when you … Response Options
• Never
• Sometimes
• Usually
• Always
Q15
In the last 12 months, when … Response Options
• Never
• Sometimes
• Usually
• Always
Q16
In the last 12 months, when
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - Response Options
• Never
• Sometimes
• Usually
• Always
Q8
In the last 12 months, when you … Response Options
• Never
• Sometimes
• Usually
• Always
Patients’ Rating of the Provider … Response Options
• Never
• Sometimes
• Usually
• Always
Q9
In the last 12 months, when you … Response Options
• Never
• Sometimes
• Usually
• Always
Q15
In the last 12 months, when … Response Options
• Never
• Sometimes
• Usually
• Always
Q16
In the last 12 months, when
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook.pdf
January 01, 2017 - Response Options
• Never
• Sometimes
• Usually
• Always
How Well Providers Communicate With … Response Options
• Never
• Sometimes
• Usually
• Always
Providers' Use of Information to Coordinate … Response Options
• Never
• Sometimes
• Usually
• Always
Helpful, Courteous, and Respectful … Response Options
• Never
• Sometimes
• Usually
• Always
Rating of Provider
Q18/Q19
Using … Response Options
• Never
• Sometimes
• Usually
• Always
Comprehensiveness
PCMH6 In the last
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/outpatient-mental-health-survey-measures.pdf
June 02, 2025 - Response Options
• Never
• Sometimes
• Usually
• Always
Q14
How often did your main mental health … Response Options
• Never
• Sometimes
• Usually
• Always
Rating of Mental Health Counselor
Q22
-
www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook.pdf
January 01, 2017 - Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often was … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often did … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often did … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often did … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, when you made