-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
June 02, 2025 - (Never / Sometimes / Usually /
Always)
Linear mean scoring: “Never” = 0; “Sometimes” = 33.3;
“ … Usually” = 66.7; “Always” = 100
Top-box scoring: “Never” = 0; “Sometimes” = 0; “Usually”
= 0; … “Always” = 100
35
ED CAHPS Item Scoring: Examples
“Using any number from 0 to 10, where 0 is the … (Never / Sometimes / Usually / Always)
37
ED CAHPS Composite Measures
(cont.)
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/rad-eng-cancer-551a.pdf
October 07, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
15. … 1 Never
2 Sometimes
3 Usually
4 Always
17. … 1 Never
2 Sometimes
3 Usually
4 Always
20. … 1 Never
2 Sometimes
3 Usually
4 Always
21. … 1 Never
2 Sometimes
3 Usually
4 Always
22.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
15. … 1 Never
2 Sometimes
3 Usually
4 Always
17. … 1 Never
2 Sometimes
3 Usually
4 Always
20. … 1 Never
2 Sometimes
3 Usually
4 Always
21. … 1 Never
2 Sometimes
3 Usually
4 Always
22.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/surg-eng-cancer-553a.pdf
October 07, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
15. … 1 Never
2 Sometimes
3 Usually
4 Always
17. … 1 Never
2 Sometimes
3 Usually
4 Always
20. … 1 Never
2 Sometimes
3 Usually
4 Always
21. … 1 Never
2 Sometimes
3 Usually
4 Always
22.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
May 11, 2016 - Q14 Nurses listened carefully to parent Response Options
• Never
• Sometimes
• Usually
• Always … Q17 Doctors listened carefully to parent Response Options
• Never
• Sometimes
• Usually
• Always … Q8 Nurses listened carefully to child Response Options
• Never
• Sometimes
• Usually
• Always … Q11 Doctors listened carefully to child Response Options
• Never
• Sometimes
• Usually
• Always … Q33 Room and bathroom were kept clean Response Options
• Never
• Sometimes
• Usually
• Always
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - 1 [ ] Never
2 [ ] Sometimes
3 [ ] Usually
4 [ ] Always
17 . … 1 [ ] Never
2 [ ] Sometimes
3 [ ] Usually
4 [ ] Always
27. … 1 □ Never
2
D Sometimes
3
D Usually
4 [ ]
Alw ays
36. … 1 □ Never
2 □ Sometimes
3 D U sually
4 [ ]
Always
37. … 1 [ ] Never
2 [ ] Sometimes
1 [ ] Never
2 [ ] Sometimes
3 [ ] Usually
4 [ ] Always
A gen cy
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
January 01, 2024 - (Q8) • Never
• Sometimes
• Usually
• Always
During this hospital stay, how often did your child … (Q45)
• Never
• Sometimes
• Usually
• Always
Child HCAHPS Survey Database 2024 Chartbook B … (Q27)
• Never
• Sometimes
• Usually
• Always
Paying Attention to Your Child’s Pain Single-Item … (Q34) • Never
• Sometimes
• Usually
• Always
Table B-5. … to parent
Never, Sometimes,
Usually, Always 12% 20% 68%
Doctors explained
things to parent in
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - + Sometimes Usually Always
16% 57% 23,228
No Yes
60% 40% 50,764
Never Sometimes +Usually+ Always … + Sometimes Usually Always
17% 57%
Never + Sometimes Usually Always
32% 45%
31% 45%
33% 44% … Never + Sometimes Usually Always
N
82,231
23,725
65,342
95,682
30,543
12,910
2,592 … + Sometimes Usually Always
Never + Sometimes Usually Always
28% 49%
24% 52%
Never + Sometimes … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often was it
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - • Sometimes
• Usually
• Always
Providers’ Use of Information to Coordinate Patient Care
The survey … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked patients to … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked parents to rate … • Sometimes
• Usually
• Always
Helpfulness of Provider’s Use of Computers During a Visit
HIT11 … • Sometimes
• Usually
• Always
Patient Experience Measures from the CAHPS® Clinician & Group
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - • Sometimes
• Usually
• Always
Communication Between You and Your Child’s Doctors
The survey … • Sometimes
• Usually
• Always
Privacy When Talking With Doctors, Nurses, and Other Providers … • Sometimes
• Usually
• Always
Responsiveness to the Call Button
The survey asked whether the … Q33 Room and bathroom were kept clean Response Options
• Never
• Sometimes
• Usually
• Always … Q34 Room was quiet at night Response Options
• Never
• Sometimes
• Usually
• Always
Topic: Global
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - • Sometimes
• Usually
• Always
Communication Between You and Your Child’s Doctors
The survey … • Sometimes
• Usually
• Always
Privacy When Talking With Doctors, Nurses, and Other Providers … • Sometimes
• Usually
• Always
Responsiveness to the Call Button
The survey asked whether the … Q33 Room and bathroom were kept clean Response Options
• Never
• Sometimes
• Usually
• Always … Q34 Room was quiet at night Response Options
• Never
• Sometimes
• Usually
• Always
Topic: Global
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - • Sometimes
• Usually
• Always
Getting Care Quickly
The survey asked enrollees how often they … • Sometimes
• Usually
• Always
How Well Doctors Communicate
The survey asked enrollees how often … • Sometimes
• Usually
• Always
Patient Experience Measures from the CAHPS Health Plan Survey … • Sometimes
• Usually
• Always
Enrollees’ Ratings
The survey asked enrollees for several ratings … • Sometimes
• Usually
• Always
Getting Care Quickly
The survey asked enrollees how often their
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often was it … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did your … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, when you made an
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-IN3
Note … 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-IN4
Note … 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-IN6
Note … 1 __ Never → If Never, go to core question 26
2 __ Sometimes
3 __ Usually
… 4 __ Always
After H-IN7
Note: Use with H-IN1
Note: If you use H-IN8-10, do not use H-IN5
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - (Q8) • Never
• Sometimes
• Usually
• Always
During this hospital stay, how often did your child … (Q27)
• Never
• Sometimes
• Usually
• Always
Paying Attention to Your Child’s Pain Single-Item … (Q34) • Never
• Sometimes
• Usually
• Always
Table B-5. … to parent
Never, Sometimes,
Usually, Always
12% 20% 68%
Doctors explained
things to parent … ,
definitely)
Doctors listened
carefully to parent
Never
Sometimes Usually
Always
10% 25%
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-introducing-survey-database.pdf
January 01, 2021 - enough information about test
results Keeping You Informed About Your Child's Care
Valid
Responses
Sometimes … /
Never Usually Always
Significance
Test
Valid
Responses
Sometimes/
Never Usually Always … Significance
Test
Valid
Responses
Sometimes/
Never Usually Always
Significance
Test
2021
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-child-hcahps-chartbook.pdf
January 01, 2025 - (Q8) • Never
• Sometimes
• Usually
• Always
During this hospital stay, how often did your child … (Q45)
• Never
• Sometimes
• Usually
• Always
Child HCAHPS Survey Database 2025 Chartbook C … (Q27)
• Never
• Sometimes
• Usually
• Always
Paying Attention to Your Child’s Pain Single-Item … (Q34) • Never
• Sometimes
• Usually
• Always
Table C-5. … to parent
Never, Sometimes,
Usually, Always
12% 20% 68%
Doctors explained
things to parent
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
January 01, 2016 - Response Options
Never
Sometimes
Usually
Always
Rating of Provider
Q23/Q32
Using … Response Options
Never
Sometimes
Usually
Always
Q8
In the last 6 months, when you … Response Options
Never
Sometimes
Usually
Always
Q17/Q18
In the last 6 months, when … Response Options
Never
Sometimes
Usually
Always
Q22/Q28
In the last 6 months, how … Response Options
Never
Sometimes
Usually
Always
Q15
In the last 6 months, when you
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
June 01, 2025 - Never
Sometimes
Usually
Always
10. … Never
Sometimes
Usually
Always
12. … Never
Sometimes
Usually
Always
46. … Never
Sometimes
Usually
Always
10. … Never
Sometimes
Usually
Always
12.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
January 01, 2004 - Get help by telephone
Get urgent treatment as soon as needed
Get appointment as soon as wanted
Never … Sometimes
Usually
Always
How well clinicians
communicate
Q11
Q12
Q13
Q14
Q15
Q18 … Clinicians spend enough time
Feel safe with clinicians
Involved as much as you wanted in treatment
Never … Sometimes
Usually
Always
Getting treatment
and information
from the plan or
MBHO
Q43 (MCO … Usually
Sometimes
Told about
medication side
effects
Q17 Told about side effects of medication