-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - AHRQ also proposes changing the current Yes-No response scale
for this item to a Never/Sometimes/Usually … /Always frequency response scale. … Change a Yes-No response scale to a
frequency response scale (i.e.,
Never/Sometimes/Usually/Always) … Is this the provider you usually see if you need a check-up, want
advice about a health problem, or … In the last 12 months, how many days did you usually have to
wait for an appointment when you needed
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - • Greater likelihood that respondents will select the extreme categories (“Never” or
“Always”) because … /Sometimes/Usually/Always. … AHRQ also proposed changing the current Yes/No response scale for this item to a
Never/Sometimes/Usually … /Always frequency response scale. … /Sometimes/Usually/Always’’ frequency response, scale.
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
April 01, 2023 - injury or condition as soon as needed
Response Frequency
Responses in 2015 Database
Never … Sometimes
Usually
Always
(N)
Medicare Managed Care Health Plan … 31,321
Analyses of survey results also indicate that, while the majority of adults are usually … or always able to obtain urgent medical care when needed, the experience with timely access to care … or always able to get needed medical care, compared to 84.0 percent for White non-Hispanics.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Behara.pdf
January 01, 2004 - patients being
transitioned in a “standard order” to guard against omissions; typically this
involved always … Furthermore, the patients flow in a “jumbled” fashion as they do not usually
follow a predetermined … The second is the number of patients involved (typically one, but
sometimes a few or many). … Physicians sometimes asserted that nursing handovers
concerned “softer” social issues that were of less … genre did not sufficiently represent the picture being constructed by the oncoming
party, there was always
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
June 02, 2025 - surveys provide comparative information about the patient experience
dimension of health care quality
► Sometimes … (1 of 2)
• CMA , sometimes called patient-mix adjustment (PMA), adjusts patient
experience scores to … e.g., Phone respondents more likely than mail respondents to select the last option read
aloud (“never … , sometimes, usually, always”)
• Without appropriate adjustment, healthcare entities providing similar
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-user-guide.pdf
July 01, 2018 - Communication Openness
(Never, Rarely, Sometimes, Most of the Time, Always, Does Not Apply or Don’t … Patient Counseling
(Never, Rarely, Sometimes, Most of the Time, Always, Does Not Apply or Don’t Know … Staffing, Work Pressure, and Pace
(Never, Rarely, Sometimes, Most of the Time, Always, Does Not Apply … Communication About Prescriptions Across Shifts
(Never, Rarely, Sometimes, Most of the Time, Always, … Communication About Mistakes
(Never, Rarely, Sometimes, Most of the Time, Always, Does Not Apply or
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
December 01, 2024 - carefully train their staff and have strict protocols so that
treatment or diagnostic information is never … Response Options
• Never
• Sometimes
• Usually
• Always
Q14
How often did your main mental health … Response Options
• Never
• Sometimes
• Usually
• Always
Rating of Mental Health Counselor
Q22
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_deep_root_data_facnotes.docx
December 01, 2017 - Teams are sometimes surprised by the findings. You may find evidence that supports your suspicions. … The same core team members grow accustomed to reviewing the data, usually a leadership committee or management … Never underestimate how little others know about the data. Share widely and share often. … If you’re going to use NHSN data, always use NHSN data. … If you’re going to use NSQIP data, always use NSQIP data.
-
www.ahrq.gov/hai/tools/surgery/modules/sustainability/deep-root-data-fac-notes.html
December 01, 2017 - Teams are sometimes surprised by the findings. You may find evidence that supports your suspicions. … The same core team members grow accustomed to reviewing the data, usually a leadership committee or management … Never underestimate how little others know about the data. Share widely and share often. … If you’re going to use NHSN data, always use NHSN data. … If you’re going to use NSQIP data, always use NSQIP data.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - member to “stop the line” if he or she senses or
discovers a breach of safety
• This is an action never … This is an action that should never be taken lightly but requires immediate
cessation of the process … • Interpersonal conflict stems from interpersonal compatibility and is not usually
task related. … Module 3)
• Demonstrate gratitude
• Sort feedback for relevancy
23
SCRIPT
I recognize it’s never … I know our
work is not always easy.
Your response to Ms.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - team member to “stop the line” if he or she senses or discovers a breach of safety
This is an action never … This is an action that should never be taken lightly but requires immediate cessation of the process … Interpersonal conflict stems from interpersonal compatibility and is not usually task related. … gratitude
Sort feedback for relevancy
23
Hospital AIM Team
Leads
SPPC-II
SCRIPT
I recognize it’s never … I know our work is not always easy.
Your response to Ms.
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/assertion.html
April 01, 2013 - It’s usually done in kind of an unprofessional way. … You know that I’m usually available to you, but today I’m afraid I can’t” or whatever you need to say … Assertion is also not demeaning or condescending, so it would never go into the area of suggesting that … Sometimes it’s nursing; sometimes it’s a physician. And then, reassert as necessary. … I don’t know how long it will take to be posted but it’s usually a matter of a few days.
-
www.ahrq.gov/sites/default/files/2024-07/mazor-report.pdf
January 01, 2024 - Response
options included no problems during hospitalization, always felt comfortable speaking up, usually … felt
comfortable speaking up, sometimes felt comfortable speaking up, and never felt comfortable speaking … (Never, Sometimes, Usually, Always, Did not have any
problems), we analyzed responses of 8399 patients … Of these, 51% indicated no problems; 34% always felt
comfortable speaking up; and 16% usually/ … sometimes/never felt comfortable speaking up.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/instructions-for-analyzing-data-50.pdf
June 01, 2025 - 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - And then sometimes what we're looking at is maybe not beliefs versus behaviors, but less structured behaviors … reverse worded, then the positive thing will be to disagree or strongly disagree or, say, rarely or never … You always want a higher score. … And it is to respond, disagree, or rarely never.
Mary: Thank you.
Dr. … You always want the score to be higher.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-transcript.doc
October 08, 2013 - And then sometimes what we're looking at is maybe not beliefs versus behaviors, but less structured behaviors … reverse worded, then the positive thing will be to disagree or strongly disagree or, say, rarely or never … You always want a higher score. … And it is to respond, disagree, or rarely never.
Mary:
Thank you.
Dr. … You always want the score to be higher.
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
February 01, 2020 - The proportional score for the best possible response option (e.g., "always" or "yes, definitely") is … For example, the 4-point response scale of "always," "usually," "sometimes," and "never" is translated … This analysis of the "importance" of topics in the CAHPS survey—sometimes referred to as a "key driver … This is unusual in a CAHPS survey unless the response options are reversed, in that "never" is the most
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/2020-instructions-for-analyzing-data.pdf
January 01, 2020 - 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
. … 2=Sometimes
3=Usually
4=Always
.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6f.pdf
March 01, 2017 - illness, injury or
condition as soon as needed
Response Frequency
Responses
in 2015
Database
Never … Sometimes Usually Always (N)
Medicare Managed Care
Health Plan Survey 4.0 2% 9% 21% 68% 50,687 … 9% 13% 77% 31,321
Analyses of survey results also indicate that, while the majority of adults are usually … or
always able to obtain urgent medical care when needed, the experience with timely
access to care … or always able to get needed medical
2 The results for the Medicaid sector were obtained from data
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
January 01, 2012 - We’re all very results driven, and always
anxious to jump to the “Do” part of the cycles. … Sometimes that’s pretty hard to do for issues with patient experience of care, because
many factors … Identifying Areas to Improve
March 2012 Podcast
March 2012 www.cahps.ahrq.gov | 3 of 5
Sometimes … And it never could, because so much of this information is operational and very specific
to individual … - believe it or not, until you know you’re hearing the same thing over and over
again because that usually