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www.ahrq.gov/cahps/faq/index.html
January 01, 2019 - All CAHPS surveys use three different response scales:
Never/Sometimes/Usually/Always.
0–10 Scale … CAHPS surveys present the never-to-always response options in the order from "never" to "always." … How and why do you combine the response categories for the "never/sometimes/usually/always" composite … The CAHPS research team recommends combining the never and sometimes response options, resulting … in three categories: (1) never or sometimes, (2) usually, and (3) always.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
June 02, 2025 - rescaled Q5a and Q5b
Mean of rescaled Q5d and Q5e
Partial credit: rescale Q45 to 0-
100
Q45=1 (Never … ): 0 points,
Q45=2 (Sometimes): 100/3
points,
Q45=3 (Usually): 100*2/3
points,
Q45=4 (Always … =0,
Sometimes=50, Always=100),
take mean of IE2a-f
elements:
IE2a Current problem list Q18a … (Did written hospital
stay summary include<)
Q23a
Q23b (Rx), Q23c (OTC)
Give partial credit (Never … =0,
Sometimes=50, Always=100),
take mean of IE3a and IE3c
Mean of IE5a-f
Mean of rescaled Q23b
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www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part3-nqs3.html
October 01, 2015 - Patients who report that their health providers sometimes or never listened carefully, explained things … Parents who report that their child’s health providers sometimes or never listened carefully, explained … Always be treated as gently as possible.
Always be treated with courtesy and respect. … Patient's Help With Treatment Decisions
People with a usual source of care whose health providers sometimes … or never asked for the patient’s help to make treatment decisions, by race/ethnicity, 2002-2012
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-2.pdf
September 01, 2011 - ,” “Sometimes,” “Usually,” or “Always”:
Assign a score of 0 for Never
Assign a score of 1 for … Never
Sometimes
Usually
Always
8. … Never
Sometimes
Usually
Always
11. … Never
Sometimes
Usually
Always
8. … Never
Sometimes
Usually
Always
11.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-6-figure-1.pdf
June 02, 2025 - Sometimes, Usually,
Always=1 Never =2
u4=Q8.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
March 01, 2020 - The Problem
Most patients report that they always or usually received care as soon as they needed it … , but some respondents to the Clinician & Group Survey report that they never or only sometimes got appointments … How often respondents got needed care: Percent answering never or sometimes
2016 Adult 6- … method of scheduling in which all patients can receive an appointment slot on the day they call, almost always … Medical groups need to obtain this data prospectively, usually by tracking patients calls for appointments
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www.ahrq.gov/sites/default/files/publications/files/ltcmodule1.pdf
June 01, 2012 - A more complete assessment is usually needed if a resident’s walking changes. … NOTES
assessment, usually starting with an assessment by the registered nurse. … residents have
difficulty breathing at night due to chronic lung problems, snoring, or pneumonia
and may never … Sometimes residents may simply be sleep-deprived. … Sometimes systems create “an accident waiting to happen.”
-
www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/hisph-slides-pt3.html
May 01, 2018 - Patients who report that their health providers sometimes or never listened carefully, explained things … Parents who report that their child's health providers sometimes or never listened carefully, explained … Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand
Always … Always be treated as gently as possible.
Always be treated with courtesy and respect. … Slide 30
People with a usual source of care whose health providers sometimes or never asked for the
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2014chartbooks/hispanichealth/2014nhqdr-hispanichealth-pt3.pdf
June 01, 2014 - Patients who report that their health providers sometimes or never listened carefully, explained
things … Patients who report that their health providers sometimes or never listened carefully, explained
things … Parents who report that their child’s health providers sometimes or never listened carefully,
explained … Parents who report that their child’s health providers sometimes or never listened carefully,
explained … People with a usual source of care whose health providers sometimes or never asked
for the patient’s
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-core-measures-quality.pdf
January 01, 2019 - or
never had good communication about
medications they received in the hospital
(HCAHPS)
12.7% … or never explained
things in a way they could understand
(MEPS)
9.0% in 2002 7.4% in 2017 -3.3 0 … had a doctor's office or clinic
visit in the last 12 months whose health
providers sometimes or never … People with a usual source of care whose
providers sometimes or never asked them
to help make decisions … Year AAPC P Value
Prescription
Medications and
Treatment
People with a usual source of care who usually
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www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
April 01, 2013 - Sometimes the goals of the parties are incompatible. … The last thing you want is to seem aggressive because usually people withdraw. … Usually that means that we involve the patient. … But we’re always giving into the same person. … And sometimes we have to escalate.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-section-6a.pdf
July 27, 2017 - The Problem
Most patients that they always or usually received care as soon as they needed it, but … some respondents to the Clinician & Group Survey report that they never or only
sometimes got appointments … How often respondents got needed care: Percent answering never
or sometimes
Question
2016 Adult … of
scheduling in which all patients can receive an appointment slot on the day they call,
almost always … Medical groups need
to obtain this data prospectively, usually by tracking patients’ calls for appointments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6a.pdf
July 27, 2017 - The Problem
Most patients that they always or usually received care as soon as they needed it, but … some respondents to the Clinician & Group Survey report that they never or only
sometimes got appointments … How often respondents got needed care: Percent answering never
or sometimes
Question
2016 Adult … of
scheduling in which all patients can receive an appointment slot on the day they call,
almost always … Medical groups need
to obtain this data prospectively, usually by tracking patients’ calls for appointments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - 1 Never
2 Sometimes
3 Usually
4 Always
PCMH1. … 1 Never
2 Sometimes
3 Usually
4 Always
9. … • Sometimes
• Usually
• Always
Providers’ Use of Information to Coordinate Patient Care
The survey … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked patients to … • Sometimes
• Usually
• Always
Patients’ Rating of the Provider
The survey asked parents to rate
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.doc
August 12, 2014 - And I know sometimes it seems like a lot of work. … And one of the things that you often find is that we usually, by nature, will go to the highest-ranking … On the other hand, what usually scores very, very high is teamwork within units, and the national rate … s what we do sometimes. … If you do have other questions, you can always email us.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
December 01, 2017 - And I know sometimes it seems like a lot of work. … And one of the things that you often find is that we usually, by nature, will go to the highest-ranking … On the other hand, what usually scores very, very high is teamwork within units, and the national rate … what we do sometimes. … If you do have other questions, you can always email us.
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The next most satisfied customers are those who have experienced service difficulties—sometimes significant … " or "sometimes" when asked whether the plan's customer service gave them the information or help they … In the same way that it can be helpful to remember that some problems or difficulties will always be … Health care organizations are caring for people who are almost always anxious and afraid, so the stakes … When people complain, they usually address those complaints to front-line staff—but these staff do not
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-sangria.pdf
January 01, 2022 - Adult Medicaid Survey 5.0/5.1
Getting Care Qu ickly
Detai led Information
Levels
Respondents
Never … + Sometimes Usually Always
Database Average (n=33,711) 18% 24% 59%
Northeast Reg ion (n=7,356) 17%
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-mepsmethods.pdf
January 01, 2020 - , Usually, and Sometimes or Never were selected for
the four CAHPS questions asking about health providers … For example, if a person responded “Always” for each of the
four questions, the composite measure would … be 100% for Always, 0% for Usually, and
0% for Sometimes or Never. … According to this definition, the 11
drugs that should always be avoided for older patients include … The possible answer categories were Never,
Sometimes, Usually, and Always.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
July 01, 2016 - , sometimes, usually, and always. … First, the response
for each item is put on a 0 to100 scale by transforming the never/sometimes/usually … For questions on a “how often” scale (never, sometimes, usually, always),
and any composites comprised … Reporting Example in a Tailored Report for Composite “Knowing Who Does What”
N % Always % Usually … % Sometimes
or Never
Average
(0–100)
How Does Your Practice
Compare to All Practices?