-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
June 02, 2025 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 10
C-HL2. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 11
C-HL3. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After C-HL2
C-HL4. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After C-HL7
C-HL9. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After C-HL8
C-HL10.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-HL2
Note … 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-HL3
H-HL5 … 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After H-HL9
Note … 1 __ Never → If Never, go to H-HL22
2 __ Sometimes
3 __ Usually
4 __ Always … 1 __ Never → If Never, go to H-HL24
2 __ Sometimes
3 __ Usually
4 __ Always
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After core question 10
C-HL2 … 1 ☐Never
2 ☐Sometimes
3 ☐Usually
4 ☐Always
After C-HL2
C-HL4. … 1 ☐Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After C-HL7
C-HL9. … 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After C-HL8
C-HL10. … 1 ☐ Never → If Never, go to core question 17
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
July 01, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
6. … 1 Never
2 Sometimes
3 Usually
4 Always
14. … 1 Never
2 Sometimes
3 Usually
4 Always
15. … 1 Never
2 Sometimes
3 Usually
4 Always
16. … 1 Never
2 Sometimes
3 Usually
4 Always
17.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
July 01, 2016 - Would you say… [READ ANSWERS]
1 Never
2 Sometimes
3 Usually, or
4 Always
5 DON’T … [READ ANSWERS IF NEEDED]
1 Never
2 Sometimes
3 Usually
4 Always, or
5 I did not … [READ ANSWERS IF NEEDED]
1 Never
2 Sometimes
3 Usually
4 Always, or
5 I did not call … [READ ANSWERS IF NEEDED]
1 Never
2 Sometimes
3 Usually, or
4 Always
6 DON’T KNOW
7 … [READ ANSWERS IF NEEDED]
1 Never
2 Sometimes
3 Usually
4 Always, or
5 I did not need
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - [Never/ Sometimes/ Usually/
Always]
Revised survey
reference time
period improves
consistency … [Never/ Sometimes/ Usually/
Always]
Revised survey
reference time
period improves
consistency … [Never/ Sometimes/ Usually/
Always]
The item-scale
correlation was
lower than the
correlations … [Never/ Sometimes/
Usually/ Always]
Revised survey
reference time
period improves
consistency … [Never/ Sometimes/
Usually/ Always]
Revised survey
reference time
period improves
consistency
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ptoutcsurvey.docx
June 02, 2025 - 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did nurses explain things … 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did doctors treat you with … 1 Never
2 Sometimes
3 Usually
4 Always
How often did hospital staff listen to you when they decided … 1 Never
2 Sometimes
3 Usually
4 Always
MEDICINES
During this hospital stay, were you told to take any … 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, did hospital staff explain how much
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
9. … 1 Never
2 Sometimes
3 Usually
4 Always
10. … 1 Never
2 Sometimes
3 Usually
4 Always
12. … 1 Never
2 Sometimes
3 Usually
4 Always
13. … 1 Never
2 Sometimes
3 Usually
4 Always
15.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - 1 Never
2 Sometimes
3 Usually
4 Always
9. … 1 Never
2 Sometimes
3 Usually
4 Always
10. … 1 Never
2 Sometimes
3 Usually
4 Always
12. … 1 Never
2 Sometimes
3 Usually
4 Always
13. … 1 Never
2 Sometimes
3 Usually
4 Always
15.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - 1 Never
2 Sometimes
3 Usually
4 Always
9. … 1 Never
2 Sometimes
3 Usually
4 Always
11. … 1 Never
2 Sometimes
3 Usually
4 Always
12. … 1 Never
2 Sometimes
3 Usually
4 Always
13. … 1 Never
2 Sometimes
3 Usually
4 Always
15.
-
www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/appendix-b.html
October 01, 2017 - Never
Sometimes
Usually
Always
In the last 6 months, how often was it easy to get the … Never
Sometimes
Usually
Always
In the last 6 months, how often did you get an appointment … Never
Sometimes
Usually
Always
In the last 6 months, how often did your personal doctor … Never
Sometimes
Usually
Always
In the last 6 months, how often did your health plan's … Never
Sometimes
Usually
Always
In the last 6 months, when you made an appointment for
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
June 02, 2025 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 11
P-HL2. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After P-HL2
P-HL4. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After P-HL7
P-HL9. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After P-HL17
P-HL19. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After P-HL19
P-HL21.
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ptoutcsurvey.pdf
June 02, 2025 - 1
Never
2
Sometimes
3
Usually
4
Always
7. … 1
Never
2
Sometimes
3
Usually
4
Always
8. … 1
Never
2
Sometimes
3
Usually
4
Always
9. … 1
Never
2
Sometimes
3
Usually
4
Always
11. … 1
Never
2
Sometimes
3
Usually
4
Always
12.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - 1 Never
2 Sometimes
3 Usually
4 Always
9. … 1 Never
2 Sometimes
3 Usually
4 Always
10. … 1 Never
2 Sometimes
3 Usually
4 Always
14. … 1 Never
2 Sometimes
3 Usually
4 Always
16. … 1 Never
2 Sometimes
3 Usually
4 Always
18.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
July 01, 2015 - 1 Never
2 Sometimes
3 Usually
4 Always
9. … 1 Never
2 Sometimes
3 Usually
4 Always
11. … 1 Never
2 Sometimes
3 Usually
4 Always
12. … 1 Never
2 Sometimes
3 Usually
4 Always
13. … 1 Never
2 Sometimes
3 Usually
4 Always
15.
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 7. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 8. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 9. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 10. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 11.
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 7. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 8. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 9. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 10. … 1 ___ Never 2 ___ Sometimes 3 ___ Usually 4 ___ Always 11.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
5. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
11. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
18. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
31. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
33.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.doc
February 10, 2009 - 1 FORMCHECKBOX
Never
2 FORMCHECKBOX
Sometimes
3 FORMCHECKBOX
Usually
4 FORMCHECKBOX
Always
7. … 1 FORMCHECKBOX
Never
2 FORMCHECKBOX
Sometimes
3 FORMCHECKBOX
Usually
4 FORMCHECKBOX
Always
8. … 1 FORMCHECKBOX
Never
2 FORMCHECKBOX
Sometimes
3 FORMCHECKBOX
Usually
4 FORMCHECKBOX
Always
9 … 1 FORMCHECKBOX
Never
2 FORMCHECKBOX
Sometimes
3 FORMCHECKBOX
Usually
4 FORMCHECKBOX
Always
10 … 1 FORMCHECKBOX
Never
2 FORMCHECKBOX
Sometimes
3 FORMCHECKBOX
Usually
4 FORMCHECKBOX
Always
12
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
April 01, 2020 - 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After P-HL2
P-HL4. … 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After P-HL7
P-HL9. … 1 ☐ Never → If Never, go to P-HL19
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After P-HL16 … 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After P-HL17
P-HL19. … 1 ☐ Never
2 ☐ Sometimes
3 ☐ Usually
4 ☐ Always
After P-HL19
P-HL21.