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www.cahps.ahrq.gov/evidencenow/projects/heart-health/about/cooperatives/nyc.html
March 01, 2021 - Nineteen additional practices are members of the Community Health Care Association of New York State, … "Working in these very small practices, we are seeing how much they are part of their communities. … The doctors live in the same neighborhoods as their patients. They speak the same language. … When you support a practice like this, you are supporting the wellbeing of a community." … New York City Community Health Survey. http://www.nyc.gov/html/doh/html/data/survey.shtml .
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - challenges
• Opportunity identification
• Interventions
• Results
• Ongoing QI efforts
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CAHPS and Neighborhood … 2012 2013 2014 2015 2016 2017 2018 2019 2020
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Neighborhood … Medicaid Quality Compass 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive … 401-459-6092
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mailto:lfranchetti@nhpri.org
Lessons on Improving CAHPS®Scores
Agenda
CAHPS and Neighborhood
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www.cahps.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Lisa Franchetti, MA, CPHQ, Customer Experience Manager, Neighborhood Health Plan of Rhode Island
Topic … : Improving enrollee experience with a health plan’s customer service
Neighborhood Health Plan (Neighborhood … Neighborhood identified a need to focus on improving customer service by oversampling plan members, analyzing … As a result of these interventions, Neighborhood has achieved and been able to maintain improvements … Natalie McNeal, MBA, MHA, Executive Director, Wellstar Community Hospice
Topic: Improving patient experience
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - The K-15, CHASS,
and PACE clinics all are in urban, underserved neighborhoods. … equitable care; address diverse population needs; and connect patients to health
care options in their own communities … General, State of Michigan
Key CHW pilot projects and programs at HFHS include:
Women-Inspired Neighborhood … Using CHWs, called community neighborhood
navigators in this program, 364 pregnant women and 900 nonpregnant … women and their children
were connected to a variety of health services, local neighborhood resources
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www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
February 01, 2021 - Lisa Franchetti of Neighborhood Health Plan addressed the plan's multiple tactics for improving customer … AHRQ CAHPS Program (PDF, 219 KB)
Lisa Franchetti, M.A, CPHQ
Customer Experience Manager
Neighborhood
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/890.html
November 01, 2023 - AHRQ in the Professional Literature
Neighborhood built environment and sleep health: a longitudinal … study in low-income and predominantly African-American neighborhoods. … Improving identification of Medicaid eligible community-dwelling older adults in major household surveys
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Agency for Healthcare Research and Quality
• Lisa Franchetti, MA, CPHQ
Customer Experience Manager
Neighborhood
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www.cahps.ahrq.gov/research/findings/studies/index.html?page=1
January 01, 2024 - Infections
(59)
Community-Based Practice
(150)
Community Partnerships
(18)
Comparative Effectiveness … the relationship between childbirth and having medical debt in collections and explored variations by neighborhood … more likely among postpartum individuals compared with pregnant individuals and those in lowest-income neighborhoods … Postpartum adults in the lowest-income neighborhoods also had the greatest predicted probabilities of … having medical debt in collections, followed by pregnant adults in the lowest-income neighborhoods,
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www.cahps.ahrq.gov/cahps/quality-improvement/index.html
October 01, 2023 - benefits of expanding teamwork to include patients and families, health care practices, and medical neighborhoods
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_1416-p006-1-ef.pdf
March 01, 2016 - Neighborhoods and Health. New York: Oxford University Press; 2003.
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www.cahps.ahrq.gov/sops/databases/pharmacy/submission.html
November 01, 2023 - Pharmacy Survey Database
The SOPS ® Community Pharmacy Database is a central repository for … The SOPS Community Pharmacy Database Report presents aggregated results for all participating community … pharmacies as well as results by community pharmacy and respondent characteristics. … , mass merchandiser pharmacy, or neighborhood drug store pharmacy. … How To Participate in the Database
Organizations that want to participate in the Community Pharmacy
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www.cahps.ahrq.gov/talkingquality/explain/share-info/index.html
November 01, 2018 - with; these can include organizations for population subgroups defined by age, gender, race/ethnicity, neighborhood
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www.cahps.ahrq.gov/research/findings/studies/index.html
January 01, 2024 - Infections
(59)
Community-Based Practice
(150)
Community Partnerships
(18)
Comparative Effectiveness … Exposure was ZIP code-level Child Opportunity Index (COI), a composite measure of neighborhood resources … Decreasing neighborhood opportunity was associated with increasing hospitalization rates among children … Association of neighborhood opportunity and pediatric hospitalization rates in the United States. … ED, and 60,725 from a rural community ED.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - patient
population
– Weill Cornell: Higher income, elderly patients
– Columbia: Lower income, strong neighborhood
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www.cahps.ahrq.gov/ncepcr/care/coordination.html
August 01, 2018 - National Center
Research Initiatives
Data Resources
Tools and Resources
Research Communities … Linking to community resources.
Working to align resources with patient and population needs. … Coordinating Care in the Medical Neighborhood: Critical Components and Available Mechanisms.
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/index.html
September 01, 2020 - (Patient-Centered Medical Home and Neighborhood): Current NCQA requirements for PCMHs and ACOs regarding
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www.cahps.ahrq.gov/nursing-home/nursing-home-network.html
November 01, 2021 - 3
48
Colorado Center for Nursing Excellence
66
2
32
Comagine Health
348
12
192
Community … Montefiore Health System, Inc.
86
3
51
Mountain Area Health Education Center
107
3
48
Neighborhood
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/903.html
March 01, 2024 - Technical Brief (draft open for comment through March 22) Evidence Map on Home and Community-Based Services … Medication management strategies by community-dwelling older adults: a multisite qualitative analysis … Reduced prevalence of childhood asthma after housing renovations in an underresourced community. … Association of neighborhood opportunity and pediatric hospitalization rates in the United States.
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/867.html
June 01, 2023 - Assessing patient-level knowledge of precision medicine in a community health center setting. … J Community Genet 2023 Apr;14(2):197-210. Epub 2023 Jan 7. Access the abstract on PubMed®. … The impact of neighborhood social disadvantage on abdominal aortic aneurysm severity and management.
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www.cahps.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - People who live in a certain neighborhood. … Tell that story so that it reflects the particular concerns of your state or community. … How are the health plans or providers in your community doing overall? … How has the report made a difference to specific, real members of the community? … If the examples come from community members, make sure you get their permission first.