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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Low Scoring
Measures
Preventing Mistakes
and Helping You Report
Concerns
61%
of respondents reported … always checked t heir child's ident ity
before giving m edicines and told t hem
how to report mistakes … The lowest scoring measures were
Preventing Mistakes and Helping You Report Concerns (61 percent), and … (Page 4 of 4)
Attention to Safety and Comfort Measures
Composite Measure/Item Name
Preventing Mistakes … (Q29)
• Never
• Sometimes
• Usually
• Always
Mistakes in your child’s healthcare can include things
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www.ahrq.gov/hai/cusp/toolkit/content-calls/framework-slides/slides.html
October 01, 2014 - Step 4: Learning from Mistakes
Slide 28. … Learn from mistakes.
Evaluate:
Feedback performance. … An intervention to learn from mistakes and improve safety culture. … Learn from mistakes.
Apply strategies to both technical work and teamwork. … Step 4: Learning from Mistakes
What happened?
Why did it happen (system lenses)?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-060314.pptx
March 01, 2009 - Comprehensive Unit-based Safety Program
An intervention to improve teamwork and safety culture and learn from mistakes … as ‘soft’
Vehicle for clinical change
Principles: Science of Safety
30
Accept that we will make mistakes … others do
Create clear goals, ask questions early
Standardize, create independent checks, and learn from mistakes … system
We need to provide a safe space to voice what we see
CUSP is a structured approach to learn from mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/physician-survey-post-intervention-nw.pdf
January 01, 2014 - your practice (select one for
each row):
Strongly
disagree
Disagree Neutral Agree Strongly
agree
Mistakes … practice
This practice is a place of joy and hope
This practice learns from its mistakes … field 1 of 4:
Year field 2 of 4:
Year field 3 of 4:
Year field 4 of 4:
Name of your practice:
Mistakes … work: Off
It's hard to get things to change: Off
This is a place of joy and hope: Off
Learns from mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018mosopsdatabasereport-part2.pdf
April 01, 2018 - They overlook patient care mistakes that happen over and
over. … Mistakes happen more than they should in this office. … Staff feel like their mistakes are held against them. … They overlook patient care mistakes that happen over and
over. … They overlook patient care mistakes that happen over
and over.
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www.ahrq.gov/news/newsroom/case-studies/ktcquips36.html
October 01, 2014 - master trainers, reports that the hospital staff are using TeamSTEPPS techniques and learning from both mistakes … Between 2007 and 2009, the survey scores improved in one key area; the scores on the "mistakes have led
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www.ahrq.gov/hai/cauti-tools/archived-webinars/assess-adapt-slides.html
July 01, 2018 - Comprehensive Unit-based Safety Program
An intervention to improve teamwork and safety culture and learn from mistakes … for clinical change
Slide 30
Principles: Science of Safety
Accept that we will make mistakes … Create clear goals, ask questions early
Standardize, create independent checks, and learn from mistakes … We need to provide a safe space to voice what we see
CUSP is a structured approach to learn from mistakes
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www.ahrq.gov/teamstepps-program/resources/additional/cross-monitor.html
July 01, 2023 - involves monitoring actions of other team members, providing a safety net within the team, ensuring that mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-II.pdf
January 01, 2023 - Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes. … Response to Mistakes 89% 85% 85% 83% 86% 86% 87% 83% 85%
7. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make
mistakes (Item … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make
mistakes. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/SOPS-Nursing-Home-DB-Part-I-2023.pdf
January 01, 2023 - when they make mistakes, and feel safe reporting their
mistakes. … Nonpunitive Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item A15)
60%
Staff feel safe reporting their mistakes. … Nonpunitive Response to Mistakes 53% 12.91% 9% 38% 45% 55% 62% 67% 78%
12. … Nonpunitive Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes
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www.ahrq.gov/sites/default/files/2025-02/nance-report.pdf
January 01, 2025 - standard of full, immediate disclosure of injuries to
patients (when such injuries involve medical mistakes … across the spectrum of American healthcare so as to rapidly learn from errors and
omissions as well as mistakes … as well as practice problems supporting such mistakes. … make a victim whole with money; on the other hand is the concept that
injuries arising from medical mistakes … If our goal as a society is to extract as much clinical information from errors and
mistakes as possible
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Pronovost_95.pdf
June 12, 2008 - have legislation
requiring reporting systems, The Joint Commission requires that hospitals report mistakes … For example, most
taxonomies include mistakes (e.g., prescribing errors) and the outcome of mistakes … Without lenses to see process maps and the factors (e.g., teamwork,
supervision) that contribute to mistakes … For example,
mistakes involving central line placement are common, costly, and distributed among multiple … Many
types of mistakes commonly occur across institutions that would benefit from a central method
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_I-rev0921.pdf
January 01, 2020 - , and mistakes
do not happen more than they should. … (F2)
Mistakes happen more than they should
in this office . … Mistakes happen more than they should in this office. … Staff feel like their mistakes are held against them. … They overlook patient care mistakes that happen over
and over.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - These mistakes sometimes result in no harm, while other times they may result in additional or prolonged … These types of mistakes are called medical errors. 16
This definition is clearly worded and coherent … In hospital settings, this shift in terminology from mistakes/errors to feeling safe roughly doubled … Framing experiences in terms of “mistakes” is more approachable than framing as “diagnostic errors,” … Respondents should be encouraged to report on both mistakes and diagnostic problems.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/nursing-home/2025-nursing-home-database-report-pt1.pdf
January 01, 2025 - Nonpunitive Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item A15) 62%
Staff feel safe reporting their mistakes. … (Item A10*)
48%
Staff are afraid to report their mistakes. (Item A12*) 49%
12. … Nonpunitive Response to Mistakes 54% 12.19% 22% 38% 45% 55% 62% 71% 84%
12. … Nonpunitive Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/psychological-safety.pdf
June 02, 2025 - environment is supportive of
asking for help, trying new ways of doing things, and learning from mistakes … respectfully, to re-establish psychological safety if a team member:
• Blames other team members for making mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/170-cusp-science-safety-notes.docx
October 01, 2024 - This makes it easy to do the right thing and harder to make mistakes. … Teams can employ safe design principles to guard against communication mistakes such as misinterpreting … Finally, it is important to learn from common mistakes by analyzing communication errors and taking steps … to guard against the same future mistakes. … One of the most common leadership mistakes is expecting technical solutions to solve an adaptive problem
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/124-cusp-science-safety-fg.docx
April 01, 2025 - This approach makes it easier to do the right thing and harder to make mistakes. … Teams can employ safe design principles to guard against communication mistakes such as misinterpreting … Finally, it is important to learn from common mistakes by analyzing communication errors and taking steps … to guard against the same future mistakes. … One of the most common leadership mistakes is expecting technical solutions to solve an adaptive problem
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www.ahrq.gov/hai/tools/mrsa-prevention/surgery/psychological-safety.html
April 01, 2025 - belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-dodson.pdf
April 12, 2024 - nurses, and
other providers.
2023 Child HCAHPS Database Results
Low Scoring
Measures
Preventing Mistakes … providers
always checked their child's identity
before giving medicines and told them
how to report mistakes