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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-appendixes.pdf
January 01, 2022 - 72% 72% 71% 69% 69% 67% 67% 68%
% Strongly Disagree/Disagree
In this unit, staff feel like their mistakes … Item A10) 68% 71% 71% 70% 68%
% Strongly Disagree/Disagree
In this unit, staff feel like their mistakes … 64% 72% 69% 72% 68% 71% 69% 69%
% Strongly Disagree/Disagree
In this unit, staff feel like their mistakes … (Item A10) 73% 68% 69% 71%
% Strongly Disagree/Disagree
In this unit, staff feel like their mistakes … (Item A10) 68% 76%
% Strongly Disagree/Disagree
In this unit, staff feel like their mistakes are
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-II-508.pdf
January 01, 2021 - 72% 73% 69% 71% 68% 70% 68%
% Disagree/Strongly Disagree
In this unit, staff feel like their mistakes … (Item A10) 69% 72% 69% 71%
% Disagree/Strongly Disagree
In this unit, staff feel like their mistakes … A10)
69% 72% 70% 71% 70% 69%
% Disagree/Strongly Disagree
In this unit, staff feel like their mistakes … (Item A10)
75% 69% 70% 73%
% Disagree/Strongly Disagree
In this unit, staff feel like their mistakes … (Item A10) 69% 76%
% Disagree/Strongly Disagree
In this unit, staff feel like their mistakes are
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
©2017 MFMER | slide-32
CAHPS Cancer Care Survey
Sampling and Administration Recommendations
Kathleen Yost, PhD
Introducing the New AHRQ Survey for Cancer Centers
June 13, 2017
©2017 MFMER | slide-33
Acknowledgements
Mayo Clinic Study Team
Tim Beebe (University of MN…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/assess-psc-hsop-slides.pptx
January 01, 2017 - Organizational learning–continuous improvement Mistakes have led to positive changes here. … COMPOSITE SCORES
(DIMENSIONS) SAMPLE QUESTION
Nonpunitive response to error Staff feel like their mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
June 01, 2017 - Well, we define it as the
extent to which staff feel that their mistakes and event reports are not held … against them, and that mistakes are
not kept in their personnel file. … And these three items
are staff feel like their mistakes are held against them; when an event is reported … it feels like this person is being
written up, not the problem; staff worry that mistakes they make … How does Just Culture
address the item staff worry that mistakes they make are kept in their personnel
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/106-hhoi-team-leader-survey.pdf
May 13, 2022 - Mistakes have led to positive
changes here.
I have many opportunities to
grow in my work. … This practice learns from its
mistakes.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/module2-obtaining-organizational-buy-in-support.pptx
August 14, 2015 - In hospitals, staff traditionally have felt that their mistakes are held against them and kept in their … System design—Humans are fallible and occasionally make mistakes, either through inadvertent errors or
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-test-partii.pdf
September 01, 2019 - In this unit, staff feel like their mistakes
are held against them. … In this unit, staff feel like their
mistakes are held against them. … In this unit, staff feel like their mistakes are held against them. (A6R) 55% 61%
2. … In this unit, staff feel like their mistakes are held against them. (A6R) 64% 58% 53% 55%
2.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/physician-staff-engagement-slides.pptx
January 01, 2017 - Safety Program for Mechanically Ventilated Patients
2
Leading Change1
One of most common leadership mistakes … Attribute mistakes to the system rather than the provider?
-
www.ahrq.gov/hai/tools/surgery/modules/on-boarding/science-of-safety-slides.html
December 01, 2017 - Reengineer systems to catch mistakes. … Slide 8: Who Is Making Mistakes?
Most errors DO NOT belong to individual doctors or nurses.
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxchecklists-7.html
September 01, 2020 - Finding and fixing mistakes: do checklists work for clinicians with different levels of experience?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/103-how-to-integrate-cusp-approach-periop-fg.docx
April 01, 2025 - staff to view the video to establish a foundational understanding of safety principles that can prevent mistakes … An effective CUSP team knows mistakes happen and is committed to being vigilant to prevent them—and when … they occur, the CUSP team doesn’t settle for mistakes as being inevitable.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/cauti-sustainability-slides.html
December 01, 2017 - Principles of Safe Design
Standardize
Create independent checks for key process
Learn from mistakes … Slide 81
Learn from Defects
As one of the principles of safe design—we need to learn from our mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Wachter.pdf
March 11, 2005 - been protected from legal disclosure to foster an environment in which providers
can review their mistakes … Individuals have been willing to report interesting and illustrative cases of
medical mistakes, and … Internal bleeding: the
truth behind America’s terrifying epidemic of medical
mistakes. … Learning
from our mistakes: quality grand rounds, a new case-
based series on medical errors and patient
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/mod2-facguide.html
March 01, 2017 - be prevented in the future
Senior leaders welcome opportunities to learn from setbacks, events or mistakes … based on the principles of safe system design: Simplify the system, create redundancy, and learn from mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
January 01, 2014 - Mistakes have led to positive changes here. O O O O O
2. … This practice learns from its mistakes. O O O O O
11.
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www.ahrq.gov/cahps/news-and-events/news/index.html
March 01, 2025 - Low-scoring measures were Preventing Mistakes and Helping You Report Concerns and Quietness of the … Preventing Mistakes and Helping You Report Concerns was the lowest-scoring composite measure .
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/two-more/slides.html
May 01, 2013 - Listen to resisters
Standardize, create independent checks and learn from mistakes
-
www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil2.html
April 01, 2018 - There is a new wave of consumers who have heard stories of or actually experienced errors, mistakes,
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/indwelling-urinary-catheter-use/catheter-insertion/unlicensed-staff/unlicensed-catheter-slides.html
March 01, 2017 - Slide 7: Maintenance Avoiding Common Mistakes 3
Wash hands BEFORE and AFTER any contact with urinary