-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/physician-staff-engagement-facguide.docx
January 01, 2017 - “One of most common leadership mistakes is expecting technical solutions to solve adaptive problems…. … What would it look like if mistakes weren't attributed to individual providers like physicians and nurses … around this issue and created a system that includes all of these examples, we would learn from our mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/107-cusp-psychological-safety-fg.docx
April 01, 2025 - belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes … belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/overview.html
March 01, 2017 - Nonpunitive Response to Mistakes
Applying Safety Principles
Senior Leader Engagement
Staff
-
www.ahrq.gov/patient-safety/reports/issue-briefs/leadership-4.html
June 01, 2021 - excessive testing and treatment. 27 This overutilization contributes to harm, with aggressive testing mistakes
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/leadership-4.html
June 01, 2021 - excessive testing and treatment. 27 This overutilization contributes to harm, with aggressive testing mistakes
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/mod2-slides.html
March 01, 2017 - Experiment and take risks by constantly generating small wins and learning from mistakes. … Learn from mistakes.
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/science-of-safety-fac-guide.html
February 01, 2017 - In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Errors also occur because systems frequently are not designed to catch mistakes before they reach the
-
www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/high-reliability-journey-slides.pptx
September 26, 2023 - Culture of Safety
Safety values and practices are used to prevent harm and learn from mistakes. … Pre-Decisional Deliberative Document
Internal VA Use Only
“I am comfortable identifying and reporting mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/module4-event-reporting-investigation-analysis.pptx
September 10, 2015 - greatest impediment to
error prevention in the medical industry is
that we punish people for
making mistakes … greatest impediment to error prevention in the medical industry is ‘that we punish people for making mistakes … Many health care systems reinforce a focus on individual behaviors designed to prevent mistakes and fail … to recognize the impact of faulty systems, processes, and conditions that lead people to make mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-userguide.pdf
July 01, 2018 - , and mistakes do not happen more than they
should.
6. … Staff feel like their mistakes are held against them. 1 2 3 4 5 9
8. … Staff feel like their mistakes are held against them. (negatively worded)
D8. … Staff are willing to report mistakes they observe in this office.
8. … Mistakes happen more than they should in this office. (negatively worded)
F4.
-
www.ahrq.gov/ncepcr/tools/pf-handbook/mod9.html
March 01, 2022 - These mistakes can be difficult to identify but can introduce significant errors into any patient and … Clinicians and staff can alert you to areas where these mapping mistakes may exist.
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - greatest impediment to error prevention in the medical industry is 'that we punish people for making mistakes … Many health care systems reinforce a focus on individual behaviors designed to prevent mistakes and fail … to recognize the impact of faulty systems, processes, and conditions that lead people to make mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/mo-survey-dx-ve-specifications.pdf
April 01, 2021 - Staff feel like their
mistakes are held against
them. … Staff are willing to
report mistakes they
observe in this office
D12 Column AQ
1 = Never
2 = Rarely … They overlook patient
care mistakes that
happen over and over
E2 Column AT
1 = Strongly Disagree … Our office processes are
good at preventing
mistakes that could affect
patients
F2 Column AX
1 … It is just by chance that
we don’t make more
mistakes that affect our
patients
F4 Column AZ
1
-
www.ahrq.gov/teamstepps/instructor/reference/teampercept.html
April 01, 2017 - Staff correct each other’s mistakes to ensure that procedures are followed properly.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
March 21, 2014 - Staff correct each other’s mistakes to ensure that procedures
are followed properly.
-
www.ahrq.gov/teamstepps/officebasedcare/handouts/teamperceptions.html
December 01, 2015 - Staff correct each other’s mistakes to ensure that procedures are followed properly.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - assessing what is going on around you and with you
Cross-Monitoring
Watching each other’s backs
Ensuring mistakes
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/finalsummary/finalsummary6.html
September 01, 2015 - Apply lessons learned from each other to avoid repeating mistakes and improve the quality of their projects
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/128-what-are-4es-one-pager.docx
April 01, 2025 - Learn from mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Nguyen.pdf
May 01, 2003 - shown, however, that most physicians do not know
how to appropriately address the issue of medical mistakes … Conventional training and practice in health care, especially in medicine,
continue to attribute mistakes … Coping with
medical mistakes and errors in judgment. Ann Emerg
Med 2002;39(3):287–92.
12. Wu A.