-
www.ahrq.gov/patient-safety/resources/liability/baker.html
August 01, 2017 - Research has shown that when health care professionals disclose their mistakes, payouts for claims against … include patients and families in the care team and how to communicate with patients about the risks and mistakes … Research has shown that when providers disclose their mistakes, payouts for claims against the doctor … to be effective team members, and how to communicate with patients and families about the risks and mistakes … Possible scenarios were proposed to the group to facilitate the conversation around disclosing mistakes
-
www.ahrq.gov/teamstepps-program/curriculum/team/tools/debrief.html
December 01, 2023 - Debriefs are most effective when conducted in an environment where mistakes are viewed as learning opportunities
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/108-cusp-psychological-safety.docx
October 01, 2024 - belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes … belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-sw.pdf
April 03, 2017 - Mistakes have led to positive changes here £ £ £ £ £
£ … This practice learns from its mistakes £ £ £ £ £
14.
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals/slides.html
October 01, 2014 - How do we know we learn from mistakes? … Comprehensive Unit-based Safety Program
An intervention to learn from mistakes and improve safety culture
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/mosops-data-specs-rev.pdf
December 12, 2018 - Staff feel like their
mistakes are held against
them. … Staff are willing to
report mistakes they
observe in this office
D12 Column AQ
1 = Never
2 = Rarely … They overlook patient
care mistakes that
happen over and over
E2 Column AT
1 = Strongly Disagree … Our office processes are
good at preventing
mistakes that could
affect patients
F2 Column AX
1 … It is just by chance that
we don’t make more
mistakes that affect our
patients
F4 Column AZ
1
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/medical-office/2016-report-part-1.pdf
January 01, 2016 - , and mistakes do not happen more than they
should.
6. … Staff are willing to report mistakes they observe in this
office. … Mistakes happen more than they should in this office. … Staff feel like their mistakes are held against them. … They overlook patient care mistakes that happen over
and over.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Hospital Survey
Document No. 909
Page 3
Topic: Attention to Safety and Comfort
• Preventing mistakes … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Attention to Safety and Comfort
Preventing Mistakes … checked the child’s identity before giving medicines
and whether providers told the parent how to report mistakes … Response Options
• Never
• Sometimes
• Usually
• Always
Q30 Providers told parent how to report mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Hospital Survey
Document No. 909
Page 3
Topic: Attention to Safety and Comfort
• Preventing mistakes … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Attention to Safety and Comfort
Preventing Mistakes … checked the child’s identity before giving medicines
and whether providers told the parent how to report mistakes … Response Options
• Never
• Sometimes
• Usually
• Always
Q30 Providers told parent how to report mistakes
-
www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-psychological-safety-4.html
September 01, 2023 - program that uses interpersonal relationships to assess and enhance performance; this program recognizes mistakes
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-4.html
September 01, 2023 - program that uses interpersonal relationships to assess and enhance performance; this program recognizes mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
July 01, 2023 - These types of mistakes
are called medical errors.16
This definition is clearly worded and coherent … In hospital
settings, this shift in terminology from mistakes/errors to feeling safe roughly doubled … Framing experiences
in terms of “mistakes” is more approachable than framing as “diagnostic errors,” … ■ Respondents should be encouraged to report on both mistakes and diagnostic problems.
2. … Patient perceptions of mistakes in ambulatory care.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_training.pptx
December 01, 2017 - achieve its results
Need to view the delivery of health care as a science
Reengineer systems to catch mistakes … In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Errors also occur because systems frequently are not designed to catch mistakes before they reach the … We will cover these concepts in more detail.
7
Who Is Making Mistakes? … defects is a powerful exercise in which teams evaluate their processes to identify gaps that allow mistakes
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules.html
August 01, 2022 - Caregiver
Module 7: Resolution
Module 8: Organizational Learning and Sustainability
“We realize mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/funding/fund-opps/state-level-cpcq.pdf
December 01, 2019 - For example, practices with capacity for quality
improvement are eager to learn from mistakes, create
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I.pdf
January 01, 2023 - improve patient
safety and makes changes to ensure that problems do
not recur.
3
Response to Mistakes … Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item C2) 84%
Learning, rather than blame, is emphasized when mistakes are
made. … Response to Mistakes 85% 9.57% 55% 74% 81% 87% 93% 96% 100%
7. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I-rev.pdf
January 01, 2023 - improve patient
safety and makes changes to ensure that problems do
not recur.
3
Response to Mistakes … Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item C2) 84%
Learning, rather than blame, is emphasized when mistakes are
made. … Response to Mistakes 85% 9.57% 55% 74% 81% 87% 93% 96% 100%
7. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/131-what-are-the-4-es-one-pager.docx
May 24, 2024 - Learn from mistakes.
· The guiding principle of execution is to make it easy for people to make the right
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops1-hitve_datafilespec.pdf
September 16, 2019 - Staff feel like their mistakes
are held against them
A8 Column K 1=Strongly Disagree
2=Disagree … Mistakes have led to positive
changes here
A9 Column L 1=Strongly Disagree
2=Disagree
3=Neither … It is just by chance that more
serious mistakes don’t happen
around here
A10 Column M 1=Strongly … Staff worry that mistakes they
make are kept in their
personnel file
A16 Column S 1=Strongly Disagree
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/physician-staff-engagement-facguide.html
March 01, 2017 - "One of most common leadership mistakes is expecting technical solutions to solve adaptive problems…. … What would it look like if mistakes weren't attributed to individual providers like physicians and nurses … around this issue and created a system that includes all of these examples, we would learn from our mistakes