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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
September 01, 2015 - on for improvement in our ASC are
presented on this slide, and they are Staff Training; Response to Mistakes … Brown, Slide 47
And our last area of focus was Response to Mistakes, and our result was 78 percent positive … And the breakdown of the results showed areas for improvement related to
Staff Training/Response to Mistakes … In regard to Response to Mistakes, we do our best
to continue to treat mistakes as learning opportunities … , and when mistakes are identified immediate
training is done with staff to resolve the mistake.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/medical-office/2016-report-part-1.pdf
January 01, 2016 - , and mistakes do not happen more than they
should.
6. … Staff are willing to report mistakes they observe in this
office. … Mistakes happen more than they should in this office. … Staff feel like their mistakes are held against them. … They overlook patient care mistakes that happen over
and over.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/108-cusp-psychological-safety.docx
June 02, 2025 - belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes … belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
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www.ahrq.gov/patient-safety/reports/hotline/design2.html
May 01, 2016 - agreed that three categories of patient safety concerns were understandable and sufficient: medical mistakes … reporting form is formatted with skip patterns to allow for reporting concerns that are considered medical mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Banja.pdf
January 01, 2004 - Morally managing medical
mistakes. Camb Q Healthc Ethics 2000;9(1):38–53.
5. … Sounding board: facing our mistakes. N
Engl J Med 1984;310(2):118–22.
9. Wolf ZR. … The heart of
darkness: the impact of perceived mistakes on
physicians. … How do patients
want physicians to handle mistakes?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-nh_webcast-castle.pdf
January 01, 2006 - report that identified
between 44,000 and 98,000 individuals die each year as a result
of medical mistakes
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Hospital Survey
Document No. 909
Page 3
Topic: Attention to Safety and Comfort
• Preventing mistakes … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Attention to Safety and Comfort
Preventing Mistakes … checked the child’s identity before giving medicines
and whether providers told the parent how to report mistakes … Response Options
• Never
• Sometimes
• Usually
• Always
Q30 Providers told parent how to report mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Hospital Survey
Document No. 909
Page 3
Topic: Attention to Safety and Comfort
• Preventing mistakes … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Attention to Safety and Comfort
Preventing Mistakes … checked the child’s identity before giving medicines
and whether providers told the parent how to report mistakes … Response Options
• Never
• Sometimes
• Usually
• Always
Q30 Providers told parent how to report mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hsops1-database-report-part-I.pdf
March 01, 2021 - Frequency of events reported Mistakes of the following types are reported: (1) mistakes
caught and corrected … before affecting the patient, (2)
mistakes with no potential to harm the patient, and (3)
mistakes … them and that mistakes are not kept in their
personnel file. … (Item A6) 82% 6.86% 61% 72% 79% 83% 86% 90% 100%
Mistakes have led to positive changes here. … (Item A6) 83% 84% -1% 19% -24% 5% -6%
Mistakes have led to positive changes here.
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals/slides.html
October 01, 2014 - How do we know we learn from mistakes? … Comprehensive Unit-based Safety Program
An intervention to learn from mistakes and improve safety culture
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-sw.pdf
April 03, 2017 - Mistakes have led to positive changes here £ £ £ £ £
£ … This practice learns from its mistakes £ £ £ £ £
14.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/video-transcript-spanish.docx
June 02, 2025 - By that, we mean that we recognize when people make mistakes. … Nobody wants to talk about the mistakes they make. … But if we can create a safe environment for talking, we all can figure out a way to prevent similar mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I.pdf
January 01, 2023 - improve patient
safety and makes changes to ensure that problems do
not recur.
3
Response to Mistakes … Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item C2) 84%
Learning, rather than blame, is emphasized when mistakes are
made. … Response to Mistakes 85% 9.57% 55% 74% 81% 87% 93% 96% 100%
7. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I-rev.pdf
January 01, 2023 - improve patient
safety and makes changes to ensure that problems do
not recur.
3
Response to Mistakes … Response to Mistakes
Staff are treated fairly when they make mistakes. … (Item C2) 84%
Learning, rather than blame, is emphasized when mistakes are
made. … Response to Mistakes 85% 9.57% 55% 74% 81% 87% 93% 96% 100%
7. … Response to Mistakes % Strongly Agree/Agree
Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_training.pptx
December 01, 2017 - achieve its results
Need to view the delivery of health care as a science
Reengineer systems to catch mistakes … In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Errors also occur because systems frequently are not designed to catch mistakes before they reach the … We will cover these concepts in more detail.
7
Who Is Making Mistakes? … defects is a powerful exercise in which teams evaluate their processes to identify gaps that allow mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
January 01, 2021 - In this unit, staff feel like their mistakes are
held against them ................................
-
www.ahrq.gov/teamstepps-program/curriculum/team/tools/debrief.html
December 01, 2023 - Debriefs are most effective when conducted in an environment where mistakes are viewed as learning opportunities
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/physician-staff-engagement-facguide.html
March 01, 2017 - "One of most common leadership mistakes is expecting technical solutions to solve adaptive problems…. … What would it look like if mistakes weren't attributed to individual providers like physicians and nurses … around this issue and created a system that includes all of these examples, we would learn from our mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/physician-staff-engagement-facguide.docx
January 01, 2017 - “One of most common leadership mistakes is expecting technical solutions to solve adaptive problems…. … What would it look like if mistakes weren't attributed to individual providers like physicians and nurses … around this issue and created a system that includes all of these examples, we would learn from our mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - experienced provider is
influenced by the environment in which he or
she works and can be responsible for
mistakes … As a result,
providers must increase their ability to learn
from mistakes and implement procedures … Errors also occur because systems
frequently do not catch mistakes before
they reach the patient.