-
www.ahrq.gov/sites/default/files/2024-02/hoff-report.pdf
January 01, 2024 - Learning Cultures Around Mistakes for Residents
Timothy J. … Medical mistakes are a central issue in US healthcare. … In the MICU case, although a higher percentage of mistakes occurred in isolation, 19 of
the 21 mistakes … Another reason could be the
nature of the mistakes themselves (i.e., more mistakes of omission that … Do House Officers Learn From Their Mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 02, 2025 - Staff in this pharmacy discuss mistakes.
B13. … Staff are treated fairly when they make mistakes.
C4. … Staff feel like their mistakes are held against them. … This pharmacy is good at preventing mistakes.
C9. … Communication About Mistakes
9. Response to Mistakes
10.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-survey-english.pdf
June 02, 2025 - Staff in this pharmacy discuss mistakes ..................... 1 2 3 4 5 9
9. … Staff are treated fairly when they make mistakes ..... 1 2 3 4 5 9
2. … This pharmacy is good at preventing mistakes ......... 1 2 3 4 5 9
7. … Staff feel like their mistakes are held against them .. 1 2 3 4 5 9
9. … are the following types of mistakes documented (in writing OR tracked
electronically)?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
June 02, 2025 - 89%
81%
Teamwork 86%
81%
40
40
Survey Results
Staff Training 78%
79%
Response to Mistakes … Communication Openness
Staffing, Work Pressure and Pace
Staff Training
Response to Mistakes … • 78% positive for DHC vs 82% for pilot ASCs
Staff are treated fairly when they
make mistakes. … 81%
89%
Learning, rather than blame, is
emphasized when mistakes are
made.
78%
70%
Staff … : Continued treating
mistakes as learning opportunities
49
49
Going Forward
• Continue to collaborate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
January 01, 2014 - Communication about mistakes
8. Response to mistakes
9. Staff training and skills
10. … Documenting mistakes
Patient safety “grade” (Excellent to Poor)
Underlined dimensions were later … Communication about mistakes
Communication about
presciptions across shifts
% Positive Response … that reach the patient and could cause harm but do not
Mistakes that reach the patient but have no … potential to harm
Mistakes that could have harmed the patient but were corrected BEFORE the
medication
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-survey-english.docx
June 02, 2025 - Staff in this pharmacy discuss mistakes
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|_|9
9. … Staff are treated fairly when they make mistakes
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|_|2
|_|3
|_|4
|_|5
|_|9
2. … This pharmacy is good at preventing mistakes
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|_|2
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|_|4
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|_|9
7. … Staff feel like their mistakes are held against them
|_|1
|_|2
|_|3
|_|4
|_|5
|_|9
9. … D: Documenting Mistakes
In this pharmacy, how often are the following types of mistakes documented
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Hoff.pdf
January 01, 2003 - Watching medical work to understand medical mistakes
Comprehending failure and mistakes in any line … which were then categorized using labels from the
medical mistakes literature, such as mistakes of … Two-thirds of the surgery
mistakes and near misses involved mistakes of commission. … “I develop a hierarchy of mistakes in my head. … Another reason might be the nature of the mistakes
themselves (i.e., more mistakes of omission that
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-2.pdf
January 01, 2015 - Communication About Mistakes 92% 86% 81%
4. … (B10)
91% 88% 89%
Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … (B14) 91% 82% 71%
Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes 87% 86% 85% 88%
4. … Communication About Mistakes 89% 83% 84% 84%
4.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
January 01, 2024 - their
child's care with doctors, nurses, and
other providers
Low Scoring
Measures
Preventing Mistakes … always checked their child 's Identity
before giving them medicines and told
them how to report mistakes … new medicines after
leaving the hospital
Low Scoring Items
Providers Told
Parents How to
Report Mistakes … 33%
of respondents reported providers told
parent how to report mistakes
Asked About Things
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti.pdf
January 01, 2019 - Staff discuss mistakes that happen and can talk about ways to prevent
mistakes. … Response to Mistakes The pharmacy examines why mistakes happen, helps staff learn from
mistakes, and … Response to Mistakes
Staff are treated fa irly when they make mistakes (Cl)
82
This pharmacy helps … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
January 01, 2019 - Staff discuss mistakes that happen and can talk about ways to prevent
mistakes. … Response to Mistakes The pharmacy examines why mistakes happen, helps staff learn from
mistakes, and … Response to Mistakes
Staff are treated fa irly when they make mistakes (Cl)
82
This pharmacy helps … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
November 09, 2016 - hosp-reports.html
Defining Nonpunitive Response to Error
11
The extent to which staff feel
that their mistakes … and event
reports are not held against
them and that mistakes are not
kept in their personnel file … Nonpunitive Response to Error Survey
Items
– Staff feel like their mistakes are held against them. … event is reported, it feels like the person
is being written up, not the problem.
– Staff worry that mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith2slides.pdf
June 02, 2025 - Response to Mistakes
8. … 23
23
ASC Composite Results
% Positive Response
Communication Openness 85%
Response to Mistakes … affiliated ASCs were more positive (86%)
than Not hospital affiliated ASCs (80%) on
Response to Mistakes … safety problems, learning
rather than blame is emphasized, and staff are treated
fairly when they make mistakes … Smaller ASCs (1 or 2 Rooms) were more positive
than larger ASCs (6 Rooms or More) on Response
to Mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-items-composite-english.pdf
September 01, 2024 - Staff are afraid to report their mistakes. (negatively worded)
A15. … Staff are treated fairly when they make mistakes.
A18. … Staff feel safe reporting their mistakes. … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4. … Nonpunitive Response to Mistakes
6. Handoffs
7.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-1.pdf
January 01, 2015 - Communication About Mistakes Staff discuss mistakes that happen and can talk about ways to
prevent mistakes … Response to Mistakes The pharmacy examines why mistakes happen, helps staff
learn from mistakes, and … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Staff feel like their mistakes are held against them.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
June 02, 2025 - giving medications
.21 .26 .02 .15 .24 .27 .18 .16 .66
Q29
Providers told parent how
to report mistakes … questions about readiness to leave .68
Q46 Provider talked with teen about care after discharge .58
Mistakes … Providers checked child ID before giving medications .25
Q29 Providers told parent how to report mistakes … communication .76 .81 .52 .77 .72 .76
(8) Involving teens in care .53 .55 .44 .57 .52 .65 .51
(9) Mistakes … .58
Nurse-child communication .56
Doctor-child communication .51
Involving teens in care .39
Mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025-nursing-home-20-pilot-test-results-appendix.pdf
January 01, 2025 - Response to Mistakes % Strongly Agree/Agree
Staff feel safe reporting mistakes. … Response to Mistakes % Strongly Agree/Agree
Staff feel safe reporting mistakes. … Response to Mistakes 72% 75% 61%
7. Teamwork 70% 77% 68%
8. … Response to Mistakes % Strongly Agree/Agree
Staff feel safe reporting mistakes. … Response to Mistakes % Strongly Agree/Agree
Staff feel safe reporting mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
June 02, 2025 - work to do:
– Processes for exchanging
information across shifts
– Staff in the pharmacy
discuss mistakes … – We talk about ways to
prevent mistakes from
happening again
– Mistakes have led to
positive
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2016/nhsurv16-pt2.pdf
January 01, 2016 - Nonpunitive Response to Mistakes 55% 54% 54% 47%
12. … Nonpunitive Response to Mistakes 54% 54%
12. … Nonpunitive Response to Mistakes 54% 54%
12. … Nonpunitive Response to Mistakes 53% 57%
12. … Nonpunitive Response to Mistakes 56% 53% 48%
12.