-
www.ahrq.gov/sites/default/files/2024-02/hoff-report.pdf
January 01, 2024 - Learning Cultures Around Mistakes for Residents
Timothy J. … Medical mistakes are a central issue in US healthcare. … In the MICU case, although a higher percentage of mistakes occurred in isolation, 19 of
the 21 mistakes … Another reason could be the
nature of the mistakes themselves (i.e., more mistakes of omission that … Do House Officers Learn From Their Mistakes.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - Staff in this pharmacy discuss mistakes.
B13. … Staff are treated fairly when they make mistakes.
C4. … Staff feel like their mistakes are held against them. … This pharmacy is good at preventing mistakes.
C9. … Communication About Mistakes
9. Response to Mistakes
10.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Hoff.pdf
January 01, 2003 - Watching medical work to understand medical mistakes
Comprehending failure and mistakes in any line … which were then categorized using labels from the
medical mistakes literature, such as mistakes of … Two-thirds of the surgery
mistakes and near misses involved mistakes of commission. … “I develop a hierarchy of mistakes in my head. … Another reason might be the nature of the mistakes
themselves (i.e., more mistakes of omission that
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/toolkit/PharmSOPSform.pdf
June 06, 2018 - Staff in this pharmacy discuss mistakes ..................... 1 2 3 4 5 9
9. … Staff are treated fairly when they make mistakes ..... 1 2 3 4 5 9
2. … This pharmacy is good at preventing mistakes ......... 1 2 3 4 5 9
7. … Staff feel like their mistakes are held against them .. 1 2 3 4 5 9
9. … are the following types of mistakes documented (in writing OR tracked
electronically)?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-survey-english.pdf
June 06, 2018 - Staff in this pharmacy discuss mistakes ..................... 1 2 3 4 5 9
9. … Staff are treated fairly when they make mistakes ..... 1 2 3 4 5 9
2. … This pharmacy is good at preventing mistakes ......... 1 2 3 4 5 9
7. … Staff feel like their mistakes are held against them .. 1 2 3 4 5 9
9. … are the following types of mistakes documented (in writing OR tracked
electronically)?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2015/pharmsops15pt2.pdf
January 01, 2015 - Communication About Mistakes 92% 86% 81%
4. … (B10)
91% 88% 89%
Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … (B14) 91% 82% 71%
Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes 87% 86% 85% 88%
4. … Communication About Mistakes 89% 83% 84% 84%
4.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-2.pdf
January 01, 2015 - Communication About Mistakes 92% 86% 81%
4. … (B10)
91% 88% 89%
Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … (B14) 91% 82% 71%
Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Communication About Mistakes 87% 86% 85% 88%
4. … Communication About Mistakes 89% 83% 84% 84%
4.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-survey-english.docx
June 09, 2016 - Staff in this pharmacy discuss mistakes
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|_|9
9. … Staff are treated fairly when they make mistakes
|_|1
|_|2
|_|3
|_|4
|_|5
|_|9
2. … This pharmacy is good at preventing mistakes
|_|1
|_|2
|_|3
|_|4
|_|5
|_|9
7. … Staff feel like their mistakes are held against them
|_|1
|_|2
|_|3
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|_|9
9. … D: Documenting Mistakes
In this pharmacy, how often are the following types of mistakes documented
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti.pdf
January 01, 2019 - Staff discuss mistakes that happen and can talk about ways to prevent
mistakes. … Response to Mistakes The pharmacy examines why mistakes happen, helps staff learn from
mistakes, and … Response to Mistakes
Staff are treated fa irly when they make mistakes (Cl)
82
This pharmacy helps … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
January 01, 2019 - Staff discuss mistakes that happen and can talk about ways to prevent
mistakes. … Response to Mistakes The pharmacy examines why mistakes happen, helps staff learn from
mistakes, and … Response to Mistakes
Staff are treated fa irly when they make mistakes (Cl)
82
This pharmacy helps … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
January 01, 2024 - their
child's care with doctors, nurses, and
other providers
Low Scoring
Measures
Preventing Mistakes … always checked their child 's Identity
before giving them medicines and told
them how to report mistakes … new medicines after
leaving the hospital
Low Scoring Items
Providers Told
Parents How to
Report Mistakes … 33%
of respondents reported providers told
parent how to report mistakes
Asked About Things
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/toolkit/PharmSOPSform.doc
June 09, 2016 - Mistakes may be related to, or include:
· Prescribing, transcribing, dispensing, administering, monitoring … Staff are treated fairly when they make mistakes
FORMCHECKBOX
1
FORMCHECKBOX
2
FORMCHECKBOX … This pharmacy is good at preventing mistakes
FORMCHECKBOX
1
FORMCHECKBOX
2
FORMCHECKBOX
3 … We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … 3
FORMCHECKBOX
4
FORMCHECKBOX
5
FORMCHECKBOX
9
SECTION D: Documenting Mistakes
In this
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www.ahrq.gov/sops/events/webinars/just-culture/introduction.html
January 01, 2017 - hospital/index.html
Defining Nonpunitive Response to Error
The extent to which staff feel that their mistakes … and event reports are not held against them and that mistakes are not kept in their personnel file . … Nonpunitive Response to Error Survey Items
Staff feel like their mistakes are held against them. … Staff worry that mistakes they make are kept intheir personnel file.
-
www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-intro.html
January 01, 2017 - hosp-reports.html
Defining Nonpunitive Response to Error
The extent to which staff feel that their mistakes … and event reports are not held against them and that mistakes are not kept in their personnel file . … Nonpunitive Response to Error Survey Items
Staff feel like their mistakes are held against them. … Staff worry that mistakes they make are kept intheir personnel file.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsopsdatafilespecs.pdf
March 23, 2018 - Staff in this pharmacy
discuss mistakes B8 Column T
1=Never
2=Rarely
3=Sometimes
4=Most of the … In this pharmacy, we talk
about ways to prevent
mistakes from happening
again
B15 Column AA
1= … This pharmacy is good at
preventing mistakes C6 Column AH
1=Strongly Disagree
2=Disagree
3=Neither … Staff feel like their
mistakes are held against
them
C8 Column AJ
1=Strongly Disagree
2=Disagree … SECTION D: Documenting Mistakes
SECTION E: Overall Rating
SECTION F: Background Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
November 09, 2016 - hosp-reports.html
Defining Nonpunitive Response to Error
11
The extent to which staff feel
that their mistakes … and event
reports are not held against
them and that mistakes are not
kept in their personnel file … Nonpunitive Response to Error Survey
Items
– Staff feel like their mistakes are held against them. … event is reported, it feels like the person
is being written up, not the problem.
– Staff worry that mistakes
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-items-composite-english.pdf
September 01, 2024 - Staff are afraid to report their mistakes. (negatively worded)
A15. … Staff are treated fairly when they make mistakes.
A18. … Staff feel safe reporting their mistakes. … This nursing home lets the same mistakes happen again and again. (negatively worded)
D4. … Nonpunitive Response to Mistakes
6. Handoffs
7.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-nhsops-dbreport-partii.pdf
January 01, 2019 - Staff are afraid to report their mistakes. (A12R) 51% 58%
3. … This nursing home lets the same mistakes happen again and again. … Staff are afraid to report their mistakes. (A12R) 55% 56%
3. … Staff are afraid to report their mistakes. (A12R) 56% 57% 55%
3. … Nonpunitive Response to Mistakes 60% 56% 54% 55% 60%
11.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-1.pdf
January 01, 2015 - Communication About Mistakes Staff discuss mistakes that happen and can talk about ways to
prevent mistakes … Response to Mistakes The pharmacy examines why mistakes happen, helps staff
learn from mistakes, and … Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. … Response to Mistakes
1. Staff are treated fairly when they make mistakes. … Staff feel like their mistakes are held against them.