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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - assessing what is going on around you and with you
Cross-Monitoring
Watching each other’s backs
Ensuring mistakes
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - In hospitals, staff traditionally have felt that their mistakes are held against them and kept in their … System design — Humans are fallible and occasionally make mistakes, either through inadvertent errors
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ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-fac-notes.html
December 01, 2017 - Education can make people aware of the problem, but it alone will not eliminate mistakes. … Implement constraints that prevent mistakes. These are the strongest types of interventions.
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ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/business-case.html
April 01, 2013 - , this can be operational mistakes. … Conversely, if you let mistakes and errors creep in and your volume goes down because you’re taking longer … If you improve quality by doing anything, whether it’s infections or medication mistakes or patient falls … But you’ve got infections, you’ve got medication mistakes, patients falls, whatever it is, blocking them … And so the delays, the gaps between the cars are the mistakes and errors we make that you can get rid
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
June 13, 2017 - Introducing the CAHPS Cancer Care Survey
©2017 MFMER | slide-32
CAHPS Cancer Care Survey
Sampling and Administration Recommendations
Kathleen Yost, PhD
Introducing the New AHRQ Survey for Cancer Centers
June 13, 2017
©2017 MFMER | slide-33
Acknowledgements
Mayo Clinic Study Team
Tim Beebe (University of MN…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Nguyen.pdf
May 01, 2003 - shown, however, that most physicians do not know
how to appropriately address the issue of medical mistakes … Conventional training and practice in health care, especially in medicine,
continue to attribute mistakes … Coping with
medical mistakes and errors in judgment. Ann Emerg
Med 2002;39(3):287–92.
12. Wu A.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-transcript.doc
June 03, 2014 - And as I said, it’s an intervention to improve teamwork and safety culture, and also to learn from mistakes … It says important to accept that we will make mistakes. … So as long as we need to keep in mind that fact and realize that we will make mistakes. … We accept that we’ll make mistakes. … And finally, remembering that we need to standardize, create independent checks, and learn from mistakes
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_teamwork_perceptions_ques.pdf
April 24, 2017 - Staff correct each other’s mistakes to ensure that procedures
are followed properly.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teamattitude.pdf
March 21, 2014 - Effective leaders view honest mistakes as meaningful
learning opportunities.
10.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
December 09, 2015 - Staff correct each other’s mistakes to ensure that procedures
are followed properly.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-gray-sops-action-planning-tool.pdf
February 05, 2019 - trends over time;
• Evaluate the impact of patient safety initiatives.
12
13
“One of the biggest mistakes
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/science-of-safety-facguide.docx
January 01, 2017 - In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Errors also occur because systems frequently are not designed to catch mistakes before they reach the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/module-2-slides.pptx
March 01, 2017 - Experiment and take risks by constantly generating small wins and learning from mistakes. … Prevention
11
Challenge the Process
Seek innovative ways to change, grow, and improve
Learn from mistakes
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-040913.ppt
October 01, 2015 - Comprehensive Unit-based Safety Program
An intervention to learn from mistakes and improve safety culture … including patients and families to share their voice
CUSP is a structured approach to learn from mistakes
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
January 01, 2023 - Staff Training (4 items)
• Organizational Learning – Continuous Improvement (3 items)
• Response to Mistakes … SOPS ASC Database
Composite Measure Results
Average % Positive Response
Teamwork 88%
Response to Mistakes
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/physician-staff-engagement-facguide.html
March 01, 2017 - "One of most common leadership mistakes is expecting technical solutions to solve adaptive problems…. … What would it look like if mistakes weren't attributed to individual providers like physicians and nurses … around this issue and created a system that includes all of these examples, we would learn from our mistakes
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/resources/additional/cross-monitor.html
July 01, 2023 - involves monitoring actions of other team members, providing a safety net within the team, ensuring that mistakes
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-fac-guide.html
July 01, 2023 - experienced provider is influenced by the environment in which he or she works and can be responsible for mistakes … As a result, providers must increase their ability to learn from mistakes and implement procedures to … Errors also occur because systems frequently do not catch mistakes before they reach the patient.
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ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
April 01, 2013 - We want to know whether we are learning from mistakes and whether our culture has improved. … It allows you to learn from mistakes and improve culture, which ultimately allows you to embrace technical … The fourth step for CUSP, then, is how are we going to learn from our mistakes? … Learning from mistakes, learning from defects has very effective tools, but just like the CUSP process … You’ve committed to learn from the mistakes that occur.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/facilitator-notes.docx
March 01, 2017 - be prevented in the future
Senior leaders welcome opportunities to learn from setbacks, events or mistakes … based on the principles of safe system design: Simplify the system, create redundancy, and learn from mistakes