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ce.effectivehealthcare.ahrq.gov/chsp/data-resources/compendium-2016.html
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pcmh.ahrq.gov/talkingquality/distribute/media/web-report.html
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pbrn.ahrq.gov/talkingquality/distribute/media/web-report.html
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pcmh.ahrq.gov/funding/process/study-section/peerrev.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31
What You Should Know About All
CAHPS Surveys
Dale Shaller, MPA
Principal
Shaller Consulting Group
www.ahrq.gov/cahps
CAHPS Surveys: What You Should Know
• Surveys focus on what patients want/need to
know
Focus groups
Cognitive interviews
…