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221. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Service Standards for our Members • We will greet our members in a courteous and professional manner … • We will keep our members informed of unexpected delays in service. … • We will not engage in personal conversations while providing service to our members. … • We will call our members by name and will verify identity by means of address and/or ID card. … • We will finish our encounters with our members in a courteous and professional way.

222. Background Report for the Request for Public Comment on Initial, Recommended Core Set of Children's Healthcare Quality Measures for Voluntary Use by Medicaid and CHIP Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/overview/background/methods.html
     December 01, 2009 - Nominations for SNAC members to represent the range of stakeholders were sought from CMS and the CHIPRA … Individual SNAC members provided expertise in children's health care quality measurement, children's … In addition, SNAC members were invited to nominate additional measures for consideration. … In addition to measure nominations by SNAC members, public nominators included members of the Medicaid … SNAC members could vote for their top 20 measures out of the 31 that remained.

223. Final Progress Report: The National Quality Forum Annual Meeting 2004 (pdf file)
     www.ahrq.gov/sites/default/files/2025-02/kizer2-report.pdf
     January 01, 2025 - “public good” to become members (i.e. … Golden inquired if council members shared his concerns about NQF communications to board members and … NQF members. … status summary to allow members to track ongoing initiatives. … Council members urged Dr.

224. Planning Facilitation Sessions Chart (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-planning-facilitation-sessions-chart.docx
     July 01, 2023 - Tip: Consider when staff members are most likely to be available. … Sometimes it’s helpful to host multiple sessions at different times to enable staff members from different … Tip: Aim for a ratio of 1 Hospital AIM Team Lead per 15 staff members. … What are communication channels to inform all frontline providers and staff members?

225. EvidenceNow Key Drivers and Change Strategies | Agency for Healthcare Research and Quality
     www.ahrq.gov/evidencenow/tools/keydrivers/description.html
     October 01, 2020 - In some practices, patients and patients’ family members have been productive members of the QI Team. … Even with this preparation, practice members may question the data. … Empower team members In order to apply new evidence effectively and efficiently, all members of the … members incorporate new processes involved in implementing the new evidence. … Similarly, when results are good, leaders should commend practice members and celebrate.

226. AHRQ Safety Program for Perinatal Care: Implement Teamwork and Communication
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
     May 01, 2017 - ’ needs and expectations to be met Sets the tone for the day Encourages team members’ participation … AHRQ Safety Program for Perinatal Care 13 Teamwork & Comm. 13 STEP2 Status of the patient Team members … Task Assistance2 Team members protect each other from work overload situations Effective teams place … all offers and requests for assistance in the context of patient safety Team members foster a climate … Informs all team members simultaneously Helps team members anticipate next steps Directs responsibility

227. Meeting Minutes, March 2020 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/events/nac/2020-03-nac/nacmtg032620-minutes.html
     August 01, 2020 - 21st Century Care Initiative Public Comment Wrap-Up and NAC Input Adjournment Summary NAC Members … She also welcomed the NAC members, other participants, and WebEx listeners. … She asked the attending NAC members to introduce themselves. Dr. … The NAC members voted unanimously to approve the November meeting minutes with no changes. … Hernandez-Boussard thanked the NAC members and presenters for their input. Dr.

228. Working With Patient and Family Advisors | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-advisers.html
     May 01, 2017 - Involves patients and family members as— Members of the health care team. … Better experiences of care for patients, family members, clinicians, and staff. … Patients and families as advisory council members. … Serve as members of a workgroup or committee. … members of the health care team.

229. Family-Facilitator-Guide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
     June 01, 2021 - Program for Improving Antibiotic Use 1 Discussing Infection Concerns About Residents With Family Members … and Commentary Slide Number and Slide Discussing Infectious Concerns About Residents With Family Members … We will review strategies to discuss the potential harms of antibiotic use with family members. … Family members are concerned about their loved ones. … These cards offer tasks that family members can do to help someone with delirium.

230. Sustaining Antibiotic Stewardship Efforts – Slides
     www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/sustaining-antibiotic-slides.pptx
     September 01, 2022 - establishing an antibiotic stewardship team have been accomplished, it is important to keep practice members … Step five: Improve communication between practice members and between practice members and patients. … Discuss best practices in the diagnosis and treatment of common infectious processes with practice members … Review with senior leadership and practice members … practices Control Arm No educational session No review of antibiotic prescribing rates with practice members

231. Patient and Family Engagement | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - For example, care team members can provide opportunities for patients and family members to be involved … and family members is important to the delivery of high-quality, patient-centered care … Invite questions Patients and their family members need to feel comfortable asking questions. … Demonstrates that hospital staff members consider patient perspective important. … Effective engagement and communication among patients, family members, and other members of the health

232. Primary Care Practice Facilitation Curriculum Module 30: Building Teams in Primary Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-30-teams.pdf
     September 01, 2015 - Use the Waterline Model to engage practice team members in self-assessment and reflection. 5. … Have members of each group share details about a team they have been part of. 3. … • Train practice members on characteristics of teams and what makes them effective. … members, or fail to elicit input from quieter members. … • Helping practices incorporate patients as members of the team.

233. CHIPRA 212 Tables 5 to 8 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-212-tables-5-8.pdf
     June 02, 2025 - + Among children meeting denominator criteria (n=151), no information available for 4 members (2.7% … + Among children meeting denominator criteria (n=151), no information available for 4 members (2.7% … + Among children meeting denominator criteria (n=151), no information available for 4 members (2.7% … + Among children meeting denominator criteria (n=151), no information available for 4 members (2.7%

234. Final Progress Report: Patient Safety in Hospice Care (pdf file)
     www.ahrq.gov/sites/default/files/2024-10/smucker-report.pdf
     January 01, 2024 - MPH, Adjunct Professor, University of Cincinnati Department of Family and Community Medicine Team Members … patient safety incidents in home hospice care from the experiences of hospice interdisciplinary team members … patient safety incidents in home hospice care from the experiences of hospice interdisciplinary team members … The harm to the patient is obvious, but emotional harm to family, caregivers, and hospice team members … Patient safety in home hospice care: The experiences of interdisciplinary team members.

235. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 - available to help health plans reduce linguistic, cultural, and health literacy barriers for their members … Because these standard collection efforts may not yield complete information for all members, health … at enrollment, this plan—  Trains customer service representatives and care managers to ask members … To go beyond tracking, innovative plans put in place programs to match members with providers who can … Members of the plan can also search a Web-based directory to help them find practitioners that might

236. 102-How-Integrate-Cusp-Approach-Guide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/102-how-integrate-cusp-approach-guide.docx
     October 01, 2024 - Once members are identified, roles should be defined. … Unlike a committee, CUSP is not exclusive to only certain staff members. … Make sure all members are on board and understand your purpose. … In fact, patients and families can serve as core team members. … Other core members can be unique to the work setting.

237. D6 Pdi Implementationplan (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d6_pdi_implementationplan.docx
     June 02, 2025 - In Column 2, assign responsibility to team members for the completion of each detailed task/action. … Note: Brainstorming with team members can be helpful for generating the detailed task/action list. … /actions may include developing the education inservice, developing the handouts, identifying staff members … Column 5 Column 6 Detailed Tasks/Actions Associated With Implementation of Best Practice Team Members … Column 5 Column 6 Detailed Tasks/Actions Associated With Implementation of Best Practice Team Members

238. D6 Combo Implementationplan (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d6_combo_implementationplan.docx
     June 02, 2025 - In Column 2, assign responsibility to team members for the completion of each detailed task/action. 4 … Note: Brainstorming with team members can be helpful for generating the detailed task/action list. … /actions may include developing the education inservice, developing the handouts, identifying staff members … Column 5 Column 6 Detailed Tasks/Actions Associated With Implementation of Best Practice Team Members … Column 5 Column 6 Detailed Tasks/Actions Associated With Implementation of Best Practice Team Members

239. Impact of Staff-Led Safety Walk Rounds (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Montgomery_42.pdf
     March 05, 2008 - Other members participated as their clinical schedule allowed. … Team members carried a “toolbox” on safety walk rounds. … Team members did not record the names of staff members who participated in walk rounds. … Although staff members were not anonymous to the members when we walked, no comment was labeled with … During the early months of safety rounds, members of Team Safety noticed that few staff members knew

240. Implement Teamwork and Communication | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/implement/teamwork.html
     December 01, 2012 - Change in team members. Work load. Return to Contents   Slide 6. … Shadowing Helps: Team members gain perspective of other roles. … care team and family members regarding the patient's plan of care. … Gathers team members to review patient data and decide on a course of action. … Informs all team members simultaneously. Helps team members anticipate next steps.