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201. Facilitator-Notes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/facilitator-notes.docx
     March 01, 2017 - Residents and family members are valuable members of the health care team who offer a unique perspective … of all team members. … Consider sharing this with residents and family members so they feel more comfortable with all team members … What can you and other members of the team do to improve family engagement? … clear and open communication among all team members.

202. TeamSTEPPS Video Debrief Guide: CUS and SBAR in Rural Community Clinic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-sbar-rural-clinic-guide.pdf
     June 02, 2025 - underrepresented populations, patient safety is addressed using CUS and SBAR to clearly communicate among team members … Which team members should have authority to “stop the line”? 2. … How should team members respond to a “stop the line” request? 3. … Lessons Learned • All team members should be empowered to stop the line.

203. Sample Scenario for Shoulder Dystocia In Situ Simulation | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-shoulder-dystocia.html
     July 01, 2023 - All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information.      

204. Improving Teamwork and Communication | Agency for Healthcare Research and Quality
     www.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
     June 01, 2021 - presentation, viewers will be able to— Recognize the importance of seeking input from all team members … and Communication – Facilitator Guide (DOCX, 2.2 MB) Poster – Talking With Residents and Family Members … About Antibiotics  (PDF, 216.3 KB KB) Poster – Talking With Residents and Family Members About Urinary … Tract Infections  (PDF, 115 KB) Poster – Talking With Residents and Family Members About Respiratory

205. PowerPoint Presentation
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/creating-safety-culture/cultureofsafety_hemodialysis.pptx
     September 03, 2014 - The team includes members with different levels of experience. … The members of the team will apply their wisdom and background to engage other team members, develop … Time commitments should be shared equally among team members.   … Use the 4Es to recruit team members 3. … Senior team members who have a vested interest in the quality of care make great team members.  34

206. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
     January 28, 2011 - • Patient and family members. … • Hospital staff or clinician members. … Staff members are expected to complete any orientation and training necessary for council members. … gets established and new members are recruited, you may want to offer potential members the opportunity … and family members.

207. Engage the Senior Executive Facilitator Notes | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/engage/exec-notes.html
     December 01, 2012 - Leading units through change requires CUSP team members, including senior executives, to use technical … Executives who have a vested interest in the quality of care make great CUSP team members. … The intranet site allowed the senior executive team members to embody the technical work of change. … Unit team members should work together to create new policies for solving unit-wide problems. … Are team members clear on the goals, timelines, and mission?

208. AHRQ Safety Program for Perinatal Care: Team Check-Up Tool (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/team-checkup-tool.docx
     May 01, 2017 - Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree 1 Five randomly selected staff members … interventions that are part of the Safety Program for Perinatal Care. 2 Unit staff members … can communicate the project’s goals. 4 All team members can list the number of days … Disagree Neither Agree nor Disagree Agree Strongly Agree 1 We have had ownership from staff members … 3 We have had good ownership from nursing staff on this unit. 4 Staff members

209. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-g.docx
     September 01, 2016 - Training Team Members How To Use the Checklist There are several ways you can train team members how … meeting and engage staff in role-plays and discussions about meaningful checklist use. · Show team members … Additionally, it can also be a great way to engage administrators and facility board members in the program … Remember, the checklist demonstration video should not be the only way you teach team members and should … the checklist” video and a “how not to use the checklist” video. · Ask your administrators or board members

210. Situation Monitoring: Severe Hypertension (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring-speaker-notes.pdf
     July 01, 2023 - Not all cases will require team members to huddle. … • Task assistance o Are team members offering and requesting help? … • Task assistance o Are team members offering and requesting help? … Did team members check‐back on communications? … to points made by other team members.

211. 19-Perioperative-Teams (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/19-perioperative-teams.docx
     June 01, 2023 - Clarify roles Ensure that team members know WHO is doing WHAT. … Make room for flexibility Prepare team members to support each other. … Create a space for ownership of the work Have team members present their own work. … Make all team members feel that their contributions are important. … Team members opened up and talked about their current workflow and what works best.

212. Team Structure and Assembly (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure-speaker-notes.pdf
     July 01, 2023 - Care Team members include direct care providers and continuity providers. … • Composed of team members drawn from a variety of Care Teams. … Ask: Who might be the members of the Coordinating Team for an outpatient clinic? … Who might be the members of the Coordinating Team in an inpatient setting? … Who might be the members of the Coordinating Team for an operating room?

213. Meeting Minutes, November 2022 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/events/nac/2022-11-nac/nacmtg111722-minutes.html
     July 01, 2023 - These members are Asaf Bitton, M.D., M.P.H., Melinda B. … The members voted unanimously to accept the recommendations. … He encouraged NAC members to submit possible topics for upcoming NAC meetings. … The retiring members offered their farewells. Dr. … Valdez thanked all members for their input and noted that he appreciated the members’ observations and

214. Implementation Coaching | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/implement/activity/coach.html
     June 01, 2023 - Alignment of expectations between the team leader and team members. … Motivating team members and reinforcing positive behaviors. … TeamSTEPPS coach motivates team members. … Expresses enthusiasm with and commitment to team members. … Coaches can be matched with team members without feedback from the team member.

215. Creating Psychological Safety in Teams (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/psychological-safety.pdf
     June 02, 2025 - Creating Psychological Safety in Teams Psychological safety is the degree to which team members … Team leaders and members can promote psychological safety by: • Inviting input from all team members … • Encouraging team members to contribute. … • Speaks rudely to or is otherwise disrespectful of other team members. … • Ignores what other team members say. References: Assemble the Team.

216. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
     June 01, 2023 - Other team members. The environment. Progress toward team goals. … Results from each team member maintaining situation awareness and communicating to ensure that all team members … medications, physical exam, care plan, psychosocial issues, patient preferences or concerns  T eam members … Checklist "I'M SAFE" is a checklist that can be used to determine the ability of you or your team members … Cross-Monitoring A harm error reduction strategy that involves: Monitoring actions of other team members

217. Two-Day Training Content | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/intro/teach/two-day.html
     January 01, 2024 - Implementation Workshop:  Serves as a capstone to the course by allowing you and your team members to … Note that the many barriers to effective teamwork make it important to train team members so they can … led to a major misunderstanding (e.g., misdiagnosis due to different team members knowing different … Team members will also be familiar with the roles and responsibilities of their teammates. … They will also be more efficient in providing care; the team will have a plan, and team members will

218. Engage Patients and Families for Perinatal Safety (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
     May 01, 2017 - and Family Engagement module focuses on an important topic: making sure patients and their family members … • Discuss how to communicate an adverse event to patients and family members. … For example, care team members can provide opportunities for patients and family members to be involved … Effective communication and collaboration with patients and family members affect patient outcomes, … When they do, staff members need to know how to communicate with the patient and family.

219. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Service Standards for our Members • We will greet our members in a courteous and professional manner … • We will keep our members informed of unexpected delays in service. … • We will not engage in personal conversations while providing service to our members. … • We will call our members by name and will verify identity by means of address and/or ID card. … • We will finish our encounters with our members in a courteous and professional way.

220. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Service Standards for our Members • We will greet our members in a courteous and professional manner … • We will keep our members informed of unexpected delays in service. … • We will not engage in personal conversations while providing service to our members. … • We will call our members by name and will verify identity by means of address and/or ID card. … • We will finish our encounters with our members in a courteous and professional way.