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101. Cusp Patient Family Engagement Facilitator Notes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP_Patient_Family_Engagement_Facilitator_Notes.docx
     June 02, 2025 - Safety Program (or CUSP) Toolkit focuses on an important topic: Making sure patients and their family members … For example, care team members can provide opportunities for patients and family members to be involved … Slide 12 SAY: Communication among CUSP team members and patient and family members is important … Invite questions Patients and their family members need to feel comfortable asking questions. … When they do, staff members need to know how to communicate with the patient and family.

102. Overuse of Computed Tomography Scans for the Evaluation of Children with a First Generalized Afebrile, Atraumatic Seizure: Tables 14-17 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-0198-tables14-17.pdf
     June 02, 2025 - 97.9%). ** Among the subset of children who had CT imaging (n=532), no information available for 10 members … subset of children following claims denominator exclusions (n=296), no information available for 3 members … the subset of children following claims numerator exclusions (n=245), no information available for 2 members … 97.9%). ** Among the subset of children who had CT imaging (n=532), no information available for 10 members … subset of children following claims denominator exclusions (n=296), no information available for 3 members

103. Practice Member Survey Code Book (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-codebook-baseline.pdf
     January 01, 2014 - Strongly agree ....................... 5 Psych_safety1 Collaboratively determined core item Members … jobs well: Off Difficult problems are solved through face-to-face discussions in this practice: Off Members

104. Exhibit 7.4. Core measures for asthma, diabetes, and congestive heart failure | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/exh7-4.html
     October 01, 2014 - Daily Preventive Medication Percentage of members with asthma who self-report the use of a controller … Written Action Plan Percentage of members with asthma who have a personal action plan for managing … Emergency Room (ER) Use Percentage of members who visited the ER for asthma in the past 12 mos … Physician Followup Post-ER Visit or Post-Hospitalization Percentage of members who followed up with … √ √ 12-18 mos   Influenza Vaccination Percentage of all members with asthma who

105. Appendix F. | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/measure_retirement/measure_retirementapf.html
     February 01, 2014 - Timeliness of Prenatal Care SNAC members regarded this measure as important, especially as a proxy … Chlamydia Screening in Women SNAC members expressed mixed sentiments about this measure. … SNAC members also noted that the measure has high reliability. … With regard to feasibility, SNAC members noted that few States report this measure. 20. … SNAC members noted that no reliability or validity data were provided.

106. Section 2: Explanation of Key Team Leadership Concepts and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
     July 01, 2023 - Coordinating and communicating with other family members. … Encouraging and showing appreciation to other team members. … Every Core Team has a leader whom all members of the team can readily identify. … Composed of team members drawn from a variety of Core Teams. … Facilitate information sharing among team members.

107. Executive Summary: Person-Centered Preventive Healthcare: Gathering Stakeholder Input on Evidence Implementation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/research/gathering-stakeholder-input-summary.pdf
     January 01, 2024 - Expand Perspective on Preventive Services Some TEP and Stakeholder Panel members suggested adopting … To accomplish changes to current financing models, TEP members underscored the importance of policy … of cocreation with community members, patients, families, and caregivers. … TEP members suggested AHRQ could consider funding projects in five areas. … Fifth, refine and evaluate a new staff role suggested by TEP members⎯digital health navigator.

108. Providing Oral Linguistic Services | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/cultural-competence/oralling.html
     July 01, 2019 - shifting demographic trends in health care, this guide offers an approach to defining the needs of members … Culturally and linguistically diverse group members currently comprise 50 percent of managed Medicaid … , since it will be easier for LEP members to navigate and use plan services appropriately. … The preferred spoken languages of current and prospective LEP members are assessed. … Step 3: Identify Points of Contact for Members of Managed Care Plans.

109. Assemble the Team and Engage Leadership for Perinatal Safety | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-slides.html
     July 01, 2023 - Define roles and responsibilities of team members. … Is tailored to include members based on clinical intervention. … Members with a shared commitment to— Engage other team members. … *Key team members. … Team leaders and team members who promote psychological safety will— Invite input from all team members

110. 108-Cusp-Psychological-Safety (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/108-cusp-psychological-safety.docx
     June 02, 2025 - Amy Edmondson articulated this definition in the early 1990s to describe an environment wherein members … Psychological safety reflects the shared belief among team members that the space or work environment … It is okay for team leaders and members to be human and imperfect. … This standardized, consistent approach allows members to know what to expect. … Additionally, focusing on the abilities of the team members can lead to project success.

111. Case Study: Improving Customer Service at Health Share of Oregon (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
     September 01, 2016 - The challenge is figuring out what changes to make to improve service to members. … made it difficult to understand the members’ needs. … Sometimes members call with questions or needs that Health Share cannot address. … Medical and dental care providers discussed how to explain members’ benefits, and members of the executive … These stories (edited to preserve members’ privacy) highlight particular experiences that members have

112. TeamSTEPPS® Diagnosis Improvement: Module 2 Diagnostic Team Structure (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module2-presenters-notes.pdf
     January 12, 2022 - • How do team members at your site rate these characteristics? … members as part of the team. … Team members must recognize the importance of each team member. … Take, for example, the patient and family members. … Slide 10 Physical distance of team members: Some members of the diagnostic team, such as consulting

113. TeamSTEPPS® Diagnosis Improvement: Module 2 Diagnostic Team Structure
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module2-team-structure.pptx
     January 12, 2022 - How do team members at your site rate these characteristics? … members as part of the team. … Team members must recognize the importance of each team member. … Take, for example, the patient and family members. … Physical distance of team members: Some members of the diagnostic team, such as consulting physicians

114. Discussing Infectious Concerns About Residents | Agency for Healthcare Research and Quality
     www.ahrq.gov/antibiotic-use/long-term-care/improve/discuss-concerns.html
     June 01, 2021 - Infectious Concerns About Residents Effective communication may help residents and family members … Try using the DESC technique when conflicts develop with residents and/or their family members. … listed below cover techniques and suggestions you can use in conversations with residents and family members … Poster – Talking With Residents and Family Members About Antibiotics (PDF, 216.3 KB) Poster – Talking … With Residents and Family Members About Urinary Tract Infections (PDF, 115 KB) Poster – Talking With

115. Step 2: Determine Whom To Engage | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
     March 01, 2019 - “The thing that impresses me with the family members is that not only do they keep us grounded, they … Conduct informal conversations with current members of stakeholder groups. … You also may need to ease out members whose expertise is no longer needed. … Does the expertise of the group’s members match the current goals of the group? … members as each product is completed.

116. 6 Tk1 T2-Talking With Residents Family Members Checklist Version Final (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
     October 01, 2016 - Stewardship Guide Educate & Engage Residents, Family Toolkit To Educate and Engage Residents and Family Members … Talking With Residents’ Family Members—short checklist version  What are antibiotics? … Talking With Residents’ Family Members—short checklist version

117. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - Service Standards for our Members We will greet our members in a courteous and professional manner … We will keep our members informed of unexpected delays in service. … We will not engage in personal conversations while providing service to our members. … We will call our members by name and will verify identity by means of address and/or ID card. … We will finish our encounters with our members in a courteous and professional way.

118. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
     January 01, 2020 - Leadership Ability to maximize the activities of team members by ensuring that team actions are … simultaneously during emergent situations • Helps team members anticipate next steps • Important … � Do all members understand and agree upon goals? … � How is workload shared among team members? � What resources are available? … ’ roles and responsibilities Holds team members accountable Includes patients and families as part

119. Health Plan and Sickle Cell Clinic Communication Process and Meeting Planning (2c.6) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/communication-documents.pdf
     June 02, 2025 - Yes; Connect with SCD clinic Si ck le C el l C lin ic Identify members with Sickle … Identify pediatric members with sickle cell disease that are receiving care at the specific sickle cell … Determine if these members are receiving care management services. 3. … If members are identified that are not on the clinic’s list, need a hematologist/PCP, require an annual … Identify pediatric patients with sickle cell disease that are members of the specific health plan.

120. Module 5: Situation Monitoring
     www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module5-situation-monitoring.pptx
     January 10, 2022 - How do team members at your site rate these characteristics? … Team members: What/how are the team members doing? … What is the skill level of individual team members? … Who were the members of the diagnostic team? Did they see themselves as members of the same team? … Do other members of the team have diverse ideas?