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621. Understand-Facilitator-Guide (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docx
     May 01, 2017 - importance of understanding system design, safe design principles, and valuing diverse input from team members … Once all team members, including managers and executives, understand that systems are designed to achieve … Last, teams make intelligent decisions when provided with diverse and independent input from all team members … Team members should strive to build an environment of mutual respect in which frontline providers feel … Team members need to alternate between convergent and divergent thinking.

622. Learn Module Alternate Text | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/modules/learn/alt-text.html
     April 01, 2013 - Team members standing together. … teamwork Indicate how teams make wise decisions when there is diverse and independent input Team members … Verbal abuse Fatigue Not following plan of care Ambiguous orders or directions Change in team members … steps of the CUSP Toolkit A Just Culture system 6 Holds itself accountable Holds staff members … accountable Has staff members that hold themselves accountable Team members standing together

623. Meeting Minutes, November 2016 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/events/nac/2016-11-nac/nacmtg1116-minutes.html
     August 01, 2017 - System Further Discussion with the Panel of Speakers Public Comment Adjournment Summary NAC Members … The NAC members voted unanimously to approve the July meeting minutes with no changes. Dr. … Invitations have been forwarded to potential members. … She asked the NAC members to consider getting involved. Return to Contents Adjournment Dr. … McGlynn asked the council members to forward any ideas for the agendas of future meetings. Dr.

624. Meeting Minutes, March 27, 2015 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/events/nac/2015-03-nac/nacmtg0315-minutes.html
     July 01, 2015 - Richard Kronick welcomed the NAC members, in particular six new members: Dr. McGlynn; Jennifer E. … Kronick asked the NAC members to consider learning health-care systems. Dr. … The NAC members asked about the effects of Medicaid expansion in some States. Dr. … Arnold asked the NAC members to offer input for the developing framework. … She thanked the NAC members and other participants and adjourned the meeting.

625. Partnering To Improve Safety, Quality, and Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
     May 01, 2016 - A Patient and Family Advisory Committee (PFAC) is a group of patients, family members, office staff, … ■ Allow you and your family members to give your opinions about planned changes and improvements … ■ Improve communication and build a better relationship between you and your family members and your

626. Team Check-up Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/team-checkup.html
     December 01, 2012 - Disagree Neither Agree nor Disagree Agree Strongly Agree 1 Five randomly selected staff members …     3 All staff can communicate the project's goals.           4 All team members … Disagree Neither Agree nor Disagree Agree Strongly Agree 1 We have had ownership from staff members

627. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-f.docx
     September 01, 2016 - Are all of the checklist items meant to be read out loud, without reliance on memory, so all members … Will the surgeon/proceduralist ask all team members to speak up if they have any concerns during the … Before the patient leaves the room, will ALL members of the surgical team discuss any equipment problems

628. The Nature, Characteristics and Patterns of Perinatal Critical Events Teams (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Riley_58.pdf
     April 02, 2008 - The IOM indicated that the quality of communication among health care team members varies significantly … and indirect team members. … We recruited direct team members, and they were informed about the in situ simulation ahead of time … During the team briefing prior to each simulation, direct team members were instructed to call upon … Indirect team members did not know in advance about the simulation or their possible involvement.

629. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Patient and Family Engagement
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
     May 01, 2017 - Involves patients and their families as members of the health care team 5 AHRQ Safety Program for Perinatal … can provide opportunities for patients and family members to be involved in their care by— Inviting … first assess the patient, they should— Ask how the patient prefers to be addressed Identify family members … the patient’s care Highlight main points of communication strategies Invite the patient and family members … Patient & Family 24 Summary Effective engagement and communication among patients, families, and members

630. AHRQ Safety Program for Perinatal Care: Facilitation Instructions for Conducting In Situ Simulations (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simtool_guidance.docx
     May 01, 2017 - This includes team members who are not directly responsible for patient care, such as the unit clerk … The debriefing will be team centered, and all team members are expected to participate. … This helps team members gain insight into one another's perspective, helps the team to reach consensus … Tips for Debriefing · Structure the debriefing to first ask team members to talk about what went well … Ask team members to discuss specific ways they can apply what they learned in the simulation exercise

631. CHCANYS Participation Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/chcanys-qi-primer.pdf
     August 01, 2017 - Team members may contact her using the following information: [Insert PF contact information] … Here are some characteristics to consider:  First and foremost, team members should be committed … as ideal team members. … Other team members... … In addition to team core members, the team can include members with different skill sets to create a

632. Tools for Sustainability: Premortem and Scorecard: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.html
     February 01, 2017 - Effective safety teams have active members working for team goals. … An effective safety team excites staff members about doing this work. … Say: Ensure all members of your team have a role. … Say: Tailor your scorecard to fit your team members. … Or what percentage of staff members completed safety culture surveys?

633. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
     November 02, 2017 - In 2017, approximately 18% of members of Medicaid health plans and 13% of members of Medicare health … Good service recovery programs can turn frustrated, disgruntled, or even furious patients or members … When members or patients repeatedly experience breakdowns in service, they begin to lose confidence … by encouraging complaints and offering members and patients multiple ways to give you feedback and … If you make it hard for members or patients to complain, you will continue to miss important service

634. Module 4: Teamwork and Communication: Material Use Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/guide.html
     March 01, 2017 - Slides 9–21 Video 1.4: Communication Tools Communicating With Residents and Family Members … and frontline staff; residents and families Topic: Using the TeamSTEPPS© Tools Method: Ask staff members … administrators and frontline staff; residents and families Topic: Communicating With Residents and Family Members … the following about their slide: How does staff currently communicate with residents and their family members

635. Part 1: An Introduction to Care Management Entities (CMEs) | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2pt1.html
     September 01, 2014 - cross-agency care plan for each youth in collaboration with the youth, his or her family, and other members … Planning is grounded in family members’ perspectives, and the team strives to provide options and choices … The team actively seeks out and encourages the full participation of team members drawn from family members … Team members work cooperatively and share responsibility for developing, implementing, monitoring, and … The plan reflects a blending of team members’ perspectives, mandates, and resources.

636. A Unit Guide To Infection Prevention for Long-Term Care Staff | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/guides/infection-prevent.html
     March 01, 2017 - Ways to engage all team members in infection prevention and control. … in LTC facility infection prevention efforts, and to engage residents and family members in infection … Together, all LTC facility team members—residents, family, and staff—can improve quality and prevent … Promote hand hygiene for the resident, family members, and other staff. II. … Staff members should feel comfortable reporting safety concerns without fear of discipline.

637. Strategy 4: IDEA Discharge Planning (Tool 4)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
     April 01, 2011 - as Members of the health care team Advisors working with clinicians and leaders to improve policies … as members of the health care team. … members who simply assume that “X” will take care of the patient as usual.   … Do not assume that the family members at the hospital will be the caregivers at home.   … Ask the patient and family members which days and times work well.

638. Development of a Multipurpose Dataset to Evaluate Potential Medication Errors in Ambulatory Settings (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Chan.pdf
     July 01, 2004 - Approximately 200,000 health plan members who had pharmacy benefits at anytime from January 1, 1999, … The study population included all of the health plan members in a randomly selected clinical practice … Additional information about the HMOs and their members is shown in Table 1. … Practices with at least 100 HMO members were eligible for selection. … of benefit plans for individual health plan members during the 2.5-year study period.

639. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - 2016 12:00 – 1:00 pm ET 15 CareSource MISSION FOCUSED: To make a lasting difference in our members … products PRODUCT LINES • Medicaid • Marketplace • Duals Demo • Medicare Advantage 1.52M members … Consumer Advocate personally contact Green Alerts Highly satisfied: Testimonials Real Time Alerts Members

640. Organizational Embrace of CUSP to Improve Patient Safety (Transcript) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/content-calls/embrace.html
     April 01, 2013 - Team members regularly give us proposed solutions. They think things through. … We do invite all team members to participate when we’re on these rounds. … We let team members know what things we’re working on, what things we’re not. … The important part here is the managers post the spreadsheets for the team members to review. … And we found here that our team members, that kind of upset them a little bit.