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1 (pdf file)
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdfJuly 01, 2007 - describes the successful efforts of one full-service health plan to improve customer service for its members … the late 1990s, monthly reports from the plan’s Member Services Department and surveys of the plan’s members … A full-service health care benefits plan founded in the 1980s, serving 500,000 members in the northeastern … Members reported that it was “not a problem” getting the help they needed when calling Member Services … Members also reported, “It was easy to get through to a Member Services representative.” -
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetrans_apptaide.pdfDecember 01, 2017 - for Your Appointment Appointment Aide: Preparing for Your Appointment Patients who are active members … _____________________________ Contact information: _____________________________ Other team members … : _____________________________ Contact information: _____________________________ Other team members … _____________________________ Contact information: _____________________________ Other team members … WEB ADDRESS _____________________________ USERNAME _____________________________ Other team members
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/alt-text-tab.htmlSeptember 01, 2013 - patients, families, and clinicians Discuss how to communicate an adverse event to patients and family members … patients, families, and clinicians Discuss how to communicate an adverse event to patients and family members … as: Members of the health care team Advisors working with clinicians and leaders to improve policies … Slide 9 How to Work with Patient Advisors 1 Invite two or three patients and family members … and other members of the health care team impacts health outcomes and patient and family satisfaction
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www.ahrq.gov/research/shuttered/toolkitchecklist/surgetkit3.htmlJuly 01, 2018 - Action Checklist Identify all hospital staff members, and any state, local and federal public health … Team members develop and refine disaster contingency plans ensuring all contracts with vendors are created … Team members prepare training materials for staff members if surge staffing needs are not outsourced. … Team members are replaced as needed if a member changes jobs, is unable to fulfill duties, etc. … Individual management team members will continue overseeing their area of focus.
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/sl-pat-fam.htmlSeptember 01, 2013 - Discuss how to communicate an adverse event to a patient and family members. … Involves patients and family members as: Members of the health care team. … How to Work With Patient and Family Advisors 1 Invite two or three patients and family members … Demonstrates that hospital staff members consider patient perspective important. … Effective engagement and communication among patients, family members, and other members of the health
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www.ahrq.gov/hai/tools/mvp/modules/cusp/overview-cuspmvp-slides.htmlFebruary 01, 2017 - We see patients and family members as part of our care teams, because we know that safe, quality care … Improve teamwork and communication: Tap into the insights of diverse team members. … Include staff members who have different levels of experience and perspectives. … Slide 12: Safety Program Team Members Essential Team Members: Nurses. Physicians. … Enhancing Team Members: Physician assistants. Nurse educators. Infection preventionists.
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily5.htmlJuly 01, 2018 - For instance, with Patient and Family Advisory Councils, patients and family members can participate … Although true engagement may include patients and family members as partners in decisionmaking, not all … It is possible that if patients and family members are invited into one opportunity (e.g., change of … Many strategies and opportunities identified for engaging patients and family members in quality and … clear steps to take those actions, and provide support to do so to ensure that patients and family members
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www.ahrq.gov/talkingquality/plan/your-audience/learn-about.htmlJuly 01, 2011 - Internal Informants Try to cultivate internal informants—that is, people who have regular contact with members … Similarly, members of the human resources staff who handle calls from employees and family members about
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Learn-From-Defects-Facilitator-Guide (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.docxMay 01, 2017 - Third, Sensemaking engages the experiences of team members. … Frontline staff members are the eyes and ears of patient safety. … Do staff members know about the policy or procedure? Question 3. … Are staff members using the procedure as intended? Question 4. … Do staff members believe risks were reduced? -
AHRQ Safety Program for Perinatal Care: Sample Scenario for Preeclampsia/Seizure In Situ Simulation (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_preeclampsia.docxMay 01, 2017 - . · Demonstrate effective teamwork and communication with clinical team members during assessment of … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support to one another. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support to one another. -
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-case2.htmlNovember 01, 2014 - One method involved voting and prioritizing by steering committee members and physicians. … During this session, team members also learn how the RCI event will look and run. … Team members referred to this session as more of an introduction to Lean than training. … This team leader was described by several staff members as "diligent." … Roles of team members, particularly after the RCI event, were not well defined, and team members were
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptxJuly 23, 2010 - as: Members of the health care team Advisors working with clinicians and leaders to improve policies … as members of the health care team. … For example, in our hospital, we provide opportunities for patients and family members to be involved … If patients choose, family members or friends can also participate. … What terms do you use that may be difficult for patients and family members to understand?
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www.ahrq.gov/hai/cusp/modules/learn/fac-cusp.htmlDecember 01, 2012 - Information should be shared equally among unit team members. … If team members feel intimidated, the initiative's effectiveness will be diminished. … Change in team members, which strains existing work relationships between established unit team members … members who hold themselves accountable. … Improved communication among care team members. Shared mental models.
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www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-centered-care-transcript.htmlDecember 01, 2017 - There were other times when patients were willing, but family members weren't. … And, of course, there's always referrals from staff or of Council members. … and family members. … patient or family members and Chris had talked earlier about the diversity. … Really the order didn't make sense to us as patients and family members.
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Patient-Family-Centered-Care-Transcript (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-transcript.docApril 09, 2013 - There were other times when patients were willing, but family members weren't. … And, of course, there's always referrals from staff or of Council members. … and family members. … patient or family members and Chris had talked earlier about the diversity. … Really the order didn't make sense to us as patients and family members. -
www.ahrq.gov/hai/cusp/modules/apply/sl-cusp.htmlDecember 01, 2012 - Holds staff members accountable. Has staff members that hold themselves accountable. … Includes staff members who have different levels of experience. … Tailored to include members based on clinical intervention. … Summary A Just Culture is a system that holds itself accountable, holds staff members accountable … , and has staff members who hold themselves accountable.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man1.htmlDecember 01, 2017 - Finally, an environment of "no blame/no shame" will provide an open atmosphere where staff members can … Ensure that the team members are given the authority to complete appointed tasks. … Help identify and remove barriers that prevent the team members from completing their tasks. … Review agenda Report from all team members about activities for the week. … Evaluate meeting Examples: Team members are progressing with assignments at a good pace.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_postop-csection.docxMay 01, 2017 - · Demonstrate effective teamwork and communication with clinical team members during assessment of … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_cord-prolapse.docxMay 01, 2017 - All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information.
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www.ahrq.gov/ncepcr/tools/obesity/obpcp1.htmlMay 01, 2014 - Many staff members have lived in the communities a very long time. … Findings from Focus Groups with Clinic and Community Partners in Our Intervention Two members of … A total of 30 clinic members participated in 6 pre-intervention focus groups, including clinicians ( … Many community members and some clinicians felt the topic wasn't covered because of the potential to … Most community members wanted time with their doctor to discuss weight-related behavior change.
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