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  1. www.ahrq.gov/patient-safety/patients-families/engagingfamilies/index.html
    March 01, 2023 - patient/family engagement in hospital safety and quality of care: Encourage patients and family members … Promote better communication among patients, family members, and health care professionals from the point … underwent pilot testing at three hospitals and was refined based on feedback from patients, family members
  2. www.ahrq.gov/patient-safety/reports/engage/interventions/handoff-slides.html
    May 01, 2017 - Strategy to encourage bi (or tri) directional communication with patients, family members and the care … Moves conversations between healthcare team members in front of the patient. A safety check! … Engage all members in team-based care, including patients and families. … during transitions in care such as with the Scheduler Lab technician Nurse educator Other team members … Step 3 - Train team members and initiate implementation.
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - Do not include the experiences of other family members. 9. … Do not include the experiences of other family members. 41.
  4. www.ahrq.gov/nhguide/toolkits.html
    September 01, 2017 - Toolkit To Educate and Engage Residents and Family Members Residents and their family members may not … Educating residents and their family members about these issues helps them understand what the nursing … section contains one toolkit that provides guidance and tools for educating residents and their family members
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/11-0060-EF.pdf
    May 01, 2011 - iii Acknowledgments The authors are pleased to acknowledge the assistance of the members of the … A total of 33 patients and family members participated in the focus groups. …  Governing body members’ fiduciary responsibility is to represent the public. … However, this issue was discussed by TEP members. … Members of the Technical Expert Panel Appendix B. Peer-Reviewers Name and affiliation
  6. www.ahrq.gov/sites/default/files/publications/files/11-0060-EF.pdf
    May 01, 2011 - iii Acknowledgments The authors are pleased to acknowledge the assistance of the members of the … A total of 33 patients and family members participated in the focus groups. …  Governing body members’ fiduciary responsibility is to represent the public. … However, this issue was discussed by TEP members. … Members of the Technical Expert Panel Appendix B. Peer-Reviewers Name and affiliation
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects.pptx
    December 01, 2017 - Staff members turn over, and new staff members join the clinical unit. … opportunities that were available to original unit members. … Do staff members believe risks were reduced? … Invite new team members as defects evolve Rotate existing team members as needed Cultivate a depth of … Invite new team members as defects evolve. Cross-train team members to perform a variety of tasks.
  8. Coaching-Facnotes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
    May 01, 2017 - Ideally, team members do this by reflecting on what has happened. … The team members should not be quizzed but rather supported. … Team members need to be open to hearing constructive feedback. … This tool can be helpful in facilitating a discussion between team members. … Some members of the team may feel like you are conducting an audit.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Bonner.pdf
    January 01, 2004 - During the “do” phase, workgroup members developed or adapted site-specific policies as needed based … Although most sites believed that they had an adequate policy in place, when workgroup members tried … members and that contained highly detailed instructions. … Workgroup members identified a set of important features. … (N = 8), including care managers, mental health specialists, and research team members.
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient.pptx
    May 28, 2015 - Describe the benefits and examples of engaging key team members as partners in reducing CAUTI in the … outcomes by understanding and supporting evidence-based practices and engaging with other team members … How might family members be engaged in other care decisions? … SAY: The 4 E’s engagement model will assist in identifying and recruiting team members. … How might family members be engaged in other care decisions?
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part1.pptx
    March 01, 2017 - communication strategies that address antibiotic alternatives with providers, residents, and family members … This can be achieved by improving communication between care team members, residents, and their families … Some providers and family members will welcome the information, while others may challenge it. … communication with family members and residents. … Be sure to include residents and family members in your discussions.
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_antepart-hemorrhage.docx
    May 01, 2017 - All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information.
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - Do not include the experiences of other family members. 9. … Do not include the experiences of other family members. 41.
  14. Facilitator-Notes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module1/facilitator-notes.docx
    March 01, 2017 - After some sharing by three or four members of the group, ask the group whether any of what was shared … , and between staff, residents and family members · List barriers to effective teamwork and communication … · Distinguish between different methods of engaging residents and family members · Discuss how to work … A Just Culture system holds itself accountable, holds staff members accountable, and has staff members … At the other extreme, a culture that does not hold team members accountable will never achieve optimal
  15. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
    March 01, 2017 - After some sharing by three or four members of the group, ask the group whether any of what was shared … Describe effective communication and teamwork, both among team members, and between staff, residents … and family members. … Distinguish between different methods of engaging residents and family members Discuss how to work … A Just Culture system holds itself accountable, holds staff members accountable, and has staff members
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
    September 15, 2016 - Train all team members on the teach-back method. .................................................. … In teach-back, you ask patients or family members to explain in their own words what they need to know … Train all team members on the teach-back method. … To grow the use of teach-back, compliment team members when teach-back is used, recognize successes, … Train all team members on the teach-back method. Step 3.
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
    September 15, 2016 - Train all team members on the teach-back method. ........................................... 3 Step … In teach-back, you ask patients or family members to explain in their own words what they need to know … Train all team members on the teach-back method. … To grow the use of teach-back, compliment team members when teach-back is used, recognize successes, … This short (four questions) survey can be given to all members of the practice (clinicians and staff
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartbrochure.pdf
    January 27, 2017 - Train team members in warm handoffs and in the adjusted workflows ................................. … In this strategy, a warm handoff is a handoff that is conducted in person, between two members of the … It moves conversations between members of the health care team from outside the exam room into the … Train team members in warm handoffs and in the adjusted workflows. … Encourage team members to role play and rehearse warm handoffs to become comfortable with them.
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartfull.pdf
    January 27, 2017 - Train team members in warm handoffs and in the adjusted workflows ............ 4 Step 4. … In this strategy, a warm handoff is a handoff that is conducted in person, between two members of the … It moves conversations between members of the health care team from outside the exam room into the … Train team members in warm handoffs and in the adjusted workflows. … Encourage team members to role play and rehearse warm handoffs to become comfortable with them.
  20. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1.pdf
    September 08, 2015 - One stakeholder group consists of caregivers and has 30 members. … those members as each product is completed … • Consider having members of the governing body (see Task 3.3) or State staff members hold one-on-one … a governing body needs members who: – Are impartial; in other words, members who have the ability … Its 12 members collectively coordinate the activities of IHAWCC.

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