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  1. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/099-cusp-guide-why-choose-cusp-approach.docx
    October 01, 2024 - The wider the variety of members, the deeper the breadth of knowledge. … For example, the core members of an ICU CUSP team might be different than the core members of a psych … Together, these members work to address CUSP with respect to the culture and operations of their local … All members of CUSP teams are encouraged to view the AHRQ Science of Safety video. … CUSP teams are composed of frontline clinicians and staff members from multiple disciplines.
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.pdf
    June 02, 2025 - real-world challenges, as it was developed, implemented, and evaluated with the input of patients, family members … Working With Patients and Families as Advisors shows how hospitals can work with patients and family members … • Strategy 2: Communicating to Improve Quality helps improve communication among patients, family members … 4: IDEAL Discharge Planning helps reduce preventable readmissions by engaging patients and family members
  3. www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3c.html
    July 01, 2017 - : conducting testing of materials with patients, family members, providers, and hospital leadership; … Building on facilitators identified for patients, family members, and providers, as well as internal … Participants noted that patients and family members would need an invitation to ask questions of providers … and should give specifics on how to include patients and family members as part of the health care team … Stories about experiences from patients and family members have a large impact at all levels—from the
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
    January 01, 2008 - as Members of the health care team Advisors working with clinicians and leaders to improve policies … It makes sense that we should ask patients and family members to take part in changes and improvements … as members of the health care team. … For example, in our hospital, we provide opportunities for patients and family members to be involved … in their care by: Making sure from the beginning that we invite patients and family members to partner
  5. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    June 02, 2025 - Identify family members who should be partners in care and put their names on the white board in the … Supportive behaviors: Support patients and families as they engage Include the patient and family as members … Help patients and family members articulate their concerns when needed. … Listened to and respected observations and values of patient and family Helped patients and family members … articulate their concerns when needed Used plain language Invited patient and family members to take
  6. www.ahrq.gov/sites/default/files/wysiwyg/npsd/npsd-patient-safety-culture-brief.pdf
    September 01, 2016 - , and provide support to their members so they can create focused action plans. … For example, one PSO provides action planning templates to their members that not only guides them … Several PSOs provide members a confidential analysis of patient safety event data, and provide forums … list that members can subscribe to. … Many of these initiatives are shared in a collaborative format that allows members to discuss their
  7. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-slides.html
    May 01, 2017 - Explain the importance of engaging patients and family members. … Distinguish between different methods of engaging patients and family members. … Communicating with patients and family members. Utilizing patient advisers. … Involves patients and family as— Members of the health care team. … Include the patient and family as members of the health care team.
  8. www.ahrq.gov/sites/default/files/2024-01/greenfield-report.pdf
    January 01, 2024 - Title of Project: Collaborative Clinical Culture and Quality of Care Principal Investigator and Team Members … were assessed at Kaiser Permanente Georgia from surveys of 71 practitioners and 115 support staff members … Results Practitioners and support staff members reported higher job satisfaction in high-CCC practices … CCC and job satisfaction were assessed among the practitioners and support staff members of the 16 HCTs … In total, 185 HCT members (71 practitioners and 114 staff members) participated in the study.
  9. www.ahrq.gov/teamstepps-program/curriculum/intro/explain.html
    July 01, 2023 - Team members will know when and how to back up each other. … They:  Have members with clear roles and responsibilities. … Have mechanisms for anticipating and reviewing team members’ issues.  … Trust other team members’ intentions. … Consciously integrate new team members.
  10. www.ahrq.gov/teamstepps-program/curriculum/situation/tools/step.html
    June 01, 2023 - STEP encourages awareness of the status of other team members on dimensions including: Fatigue … Teams that recognize and maintain awareness of their individual team members’ functioning are more likely … By monitoring progress toward the team’s established goals, team members can alert the team when the … Team members: The patient’s nurse is busy helping another patient.  … Team members: Their spouse, who typically is with the patient and provides updates on the patient's
  11. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/multidiscplinary-rounding.pdf
    April 01, 2022 - team can be involved, better communication between groups can be achieved, and teamwork among its members … from nursing, pharmacy, infection prevention, respiratory care, physical therapy, and other key team members … Team Roster The very definition of multidisciplinary rounding describes the team members who gather … At a minimum, the attending physician or ICU director, nurse manager, and any other key team members … However, participation is not limited, and other team members may include: • Medical director of
  12. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
    December 01, 2019 - Members may suggest dissemination strategies or provide access to information venues that would not otherwise … Potential Members Consider the following groups when selecting members of an external advisory group … Members of the advisory group should understand your expectations for their involvement from the beginning … Are there any barriers to conducting the survey that advisory group members can help you overcome (e.g … Who will be responsible for recruiting the advisory group members?
  13. Improving-Facnotes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
    May 01, 2017 - a problem, because the surgeon or physician invites team members to do so. … Team members introduce themselves so that no one is anonymous. … The introductions also give team members a chance to speak before the case starts. … Finally, the briefing should be performed when all team members are present. … Team members should never memorize the checklist.
  14. Facilitator-Notes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/facilitator-notes.docx
    March 01, 2017 - Executive team members need to be in a high enough position to authorize the use of required resources … Senior leaders who have a vested interest in the quality of care make great safety team members. … . · Setting the example, once team members know what they believe in, leaders have to “walk their talk … They should meet and interact regularly with the other members of the team. … Senior leaders need to hold themselves and staff members accountable for reducing resident risks.
  15. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/implementing-stewardship-guide.docx
    September 01, 2022 - on garnering support from practice members. … Consider adding photographs of members of the practice and including their signatures on the posters. … and between practice members and patients and families are both essential to improve antibiotic use. … This will improve satisfaction among members of the practice as well as patients. … Older data will feel less relevant to practice members.
  16. www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/implement-staff-vaccination-program.pdf
    March 01, 2022 - Form a team that includes facility leadership, human resources team members, residents, family members … Make sure data that contain PHI are only accessible to staff members assigned to track and report staff … Work with staff members to schedule a convenient time for them to get their vaccine. c. … Offer staff members paid time off to get vaccinated. d. … Use AHRQ’s resources to address staff members’ concerns related to the COVID-19 vaccine.
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_shoulder-dystocia.docx
    May 01, 2017 - All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information.
  18. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-postpart-hemorrhage.html
    July 01, 2023 - All team members call out critical patient information. … All team members call out critical patient information. … All team members call out critical patient information.       … All team members call out critical patient information.       … All team members call out critical patient information.      
  19. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - In 2017, approximately 18 percent of members of Medicaid health plans and 13 percent of members of Medicare … The Intervention Service recovery is the process used to "recover" dissatisfied or lost members or … Good service recovery programs can turn frustrated, disgruntled, or even furious patients or members … When members or patients repeatedly experience breakdowns in service, they begin to lose confidence in … Empathy conveys that you are listening and concerned about the experiences and care of your members
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/advisors.pptx
    May 01, 2017 - together as partners to improve the quality and safety of hospital care Involves patients and family members … as— Members of the health care team Advisors working with clinicians and leaders to improve policies … partners in developing and revising hospital policies, procedures, and practices Patients and family members … Patient and family advisors as members of hospital quality and safety committees Not all hospitals will … as— Essential members of the health care team Collaborative partners in hospital policies, procedures

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