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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_postop-csection.docxMay 01, 2017 - · Demonstrate effective teamwork and communication with clinical team members during assessment of … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_cord-prolapse.docxMay 01, 2017 - All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information. … All team members use closed-loop communication and provide mutual support. … All team members call out critical patient information.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man1.htmlDecember 01, 2017 - Finally, an environment of "no blame/no shame" will provide an open atmosphere where staff members can … Ensure that the team members are given the authority to complete appointed tasks. … Help identify and remove barriers that prevent the team members from completing their tasks. … Review agenda Report from all team members about activities for the week. … Evaluate meeting Examples: Team members are progressing with assignments at a good pace.
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www.ahrq.gov/ncepcr/tools/obesity/obpcp1.htmlMay 01, 2014 - Many staff members have lived in the communities a very long time. … Findings from Focus Groups with Clinic and Community Partners in Our Intervention Two members of … A total of 30 clinic members participated in 6 pre-intervention focus groups, including clinicians ( … Many community members and some clinicians felt the topic wasn't covered because of the potential to … Most community members wanted time with their doctor to discuss weight-related behavior change.
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www.ahrq.gov/hai/cusp/modules/learn/fac-cusp.htmlDecember 01, 2012 - Information should be shared equally among unit team members. … If team members feel intimidated, the initiative's effectiveness will be diminished. … Change in team members, which strains existing work relationships between established unit team members … members who hold themselves accountable. … Improved communication among care team members. Shared mental models.
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www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-centered-care-transcript.htmlDecember 01, 2017 - There were other times when patients were willing, but family members weren't. … And, of course, there's always referrals from staff or of Council members. … and family members. … patient or family members and Chris had talked earlier about the diversity. … Really the order didn't make sense to us as patients and family members.
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Patient-Family-Centered-Care-Transcript (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-transcript.docApril 09, 2013 - There were other times when patients were willing, but family members weren't. … And, of course, there's always referrals from staff or of Council members. … and family members. … patient or family members and Chris had talked earlier about the diversity. … Really the order didn't make sense to us as patients and family members. -
Understand-Facilitator-Guide (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.docxMay 01, 2017 - importance of understanding system design, safe design principles, and valuing diverse input from team members … Once all team members, including managers and executives, understand that systems are designed to achieve … Last, teams make intelligent decisions when provided with diverse and independent input from all team members … Team members should strive to build an environment of mutual respect in which frontline providers feel … Team members need to alternate between convergent and divergent thinking. -
www.ahrq.gov/hai/cusp/modules/learn/alt-text.htmlApril 01, 2013 - Team members standing together. … teamwork Indicate how teams make wise decisions when there is diverse and independent input Team members … Verbal abuse Fatigue Not following plan of care Ambiguous orders or directions Change in team members … steps of the CUSP Toolkit A Just Culture system 6 Holds itself accountable Holds staff members … accountable Has staff members that hold themselves accountable Team members standing together
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdfApril 13, 2016 - 2016 12:00 – 1:00 pm ET 15 CareSource MISSION FOCUSED: To make a lasting difference in our members … products PRODUCT LINES • Medicaid • Marketplace • Duals Demo • Medicare Advantage 1.52M members … Consumer Advocate personally contact Green Alerts Highly satisfied: Testimonials Real Time Alerts Members
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/guide.htmlMarch 01, 2017 - Slides 9–21 Video 1.4: Communication Tools Communicating With Residents and Family Members … and frontline staff; residents and families Topic: Using the TeamSTEPPS© Tools Method: Ask staff members … administrators and frontline staff; residents and families Topic: Communicating With Residents and Family Members … the following about their slide: How does staff currently communicate with residents and their family members
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptxMay 01, 2017 - Involves patients and their families as members of the health care team 5 AHRQ Safety Program for Perinatal … can provide opportunities for patients and family members to be involved in their care by— Inviting … first assess the patient, they should— Ask how the patient prefers to be addressed Identify family members … the patient’s care Highlight main points of communication strategies Invite the patient and family members … Patient & Family 24 Summary Effective engagement and communication among patients, families, and members
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AHRQ Safety Program for Perinatal Care: Facilitation Instructions for Conducting In Situ Simulations (doc file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simtool_guidance.docxMay 01, 2017 - This includes team members who are not directly responsible for patient care, such as the unit clerk … The debriefing will be team centered, and all team members are expected to participate. … This helps team members gain insight into one another's perspective, helps the team to reach consensus … Tips for Debriefing · Structure the debriefing to first ask team members to talk about what went well … Ask team members to discuss specific ways they can apply what they learned in the simulation exercise -
www.ahrq.gov/news/events/nac/2016-11-nac/nacmtg1116-minutes.htmlAugust 01, 2017 - System Further Discussion with the Panel of Speakers Public Comment Adjournment Summary NAC Members … The NAC members voted unanimously to approve the July meeting minutes with no changes. Dr. … Invitations have been forwarded to potential members. … She asked the NAC members to consider getting involved. Return to Contents Adjournment Dr. … McGlynn asked the council members to forward any ideas for the agendas of future meetings. Dr.
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www.ahrq.gov/news/events/nac/2015-03-nac/nacmtg0315-minutes.htmlJuly 01, 2015 - Richard Kronick welcomed the NAC members, in particular six new members: Dr. McGlynn; Jennifer E. … Kronick asked the NAC members to consider learning health-care systems. Dr. … The NAC members asked about the effects of Medicaid expansion in some States. Dr. … Arnold asked the NAC members to offer input for the developing framework. … She thanked the NAC members and other participants and adjourned the meeting.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Riley_58.pdfApril 02, 2008 - The IOM indicated that the quality of communication among health care team members varies significantly … and indirect team members. … We recruited direct team members, and they were informed about the in situ simulation ahead of time … During the team briefing prior to each simulation, direct team members were instructed to call upon … Indirect team members did not know in advance about the simulation or their possible involvement.
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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2pt1.htmlSeptember 01, 2014 - cross-agency care plan for each youth in collaboration with the youth, his or her family, and other members … Planning is grounded in family members’ perspectives, and the team strives to provide options and choices … The team actively seeks out and encourages the full participation of team members drawn from family members … Team members work cooperatively and share responsibility for developing, implementing, monitoring, and … The plan reflects a blending of team members’ perspectives, mandates, and resources.
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/premortem-scorecard-fac-guide.htmlFebruary 01, 2017 - Effective safety teams have active members working for team goals. … An effective safety team excites staff members about doing this work. … Say: Ensure all members of your team have a role. … Say: Tailor your scorecard to fit your team members. … Or what percentage of staff members completed safety culture surveys?
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Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdfNovember 02, 2017 - In 2017, approximately 18% of members of Medicaid health plans and 13% of members of Medicare health … Good service recovery programs can turn frustrated, disgruntled, or even furious patients or members … When members or patients repeatedly experience breakdowns in service, they begin to lose confidence … by encouraging complaints and offering members and patients multiple ways to give you feedback and … If you make it hard for members or patients to complain, you will continue to miss important service -
CHCANYS Participation Guide (pdf file)
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/chcanys-qi-primer.pdfAugust 01, 2017 - Team members may contact her using the following information: [Insert PF contact information] … Here are some characteristics to consider: First and foremost, team members should be committed … as ideal team members. … Other team members... … In addition to team core members, the team can include members with different skill sets to create a
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