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www.ahrq.gov/hai/cusp/modules/implement/alt-text.html
April 01, 2013 - Slide 11
Shadowing
Helps:
Team members gain perspective of other roles
Identify issues … Team members walking. … ’ needs and expectations to be met
Sets the tone for the day
Encourages team members’ participation … Team members standing in discussion TeamSTEPPS logo and penguin
Slide 18
Briefing in … Informs all team members simultaneously
Helps team members anticipate next steps
Directs responsibility
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-mutual-support.pptx
January 10, 2022 - How do team members at your site rate these characteristics? … Helping team members perform their tasks. … Shifting workload by redistributing tasks to other team members. … Filling in for overburdened team members.
… Are team members able/encouraged to “stop the line” for diagnostic safety?
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-presenters-notes.pdf
January 10, 2022 - • How do team members at your site rate these characteristics? … It is not a
comparison of the individual’s performance with that of other team members. … To be effective advocates, team members must be able to assert their concerns. … Respect for team members means speaking up when patient safety
is at stake. … • Are team members able/encouraged to “stop the line” for diagnostic
safety?
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-database-members-scd.xlsx
June 02, 2025 - Sample Health Plan
Population Overview_by Sex
Health Plan Members with Sickle Cell Disease
Age Group … Sex Total
Pediatric F [Insert number]
Pediatric M [Insert number]
Total Pediatric Members Identified … blank [Insert total]
End of Table
Population Overview_by Category
Pediatric Sickle Cell Members … Prophylaxis (2018) Appear Adherent to Therapy
End of Table
Peds Members_Sample DB Fields
Pediatric Members
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4a.html
October 01, 2014 - Members are able to move between levels, as needed. … Communicate with members. … days and times) and sent the members a welcome packet. … In addition to difficulties reaching Medicaid members, States must expect that many members will have … Connect members with other supports.
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www.ahrq.gov/cpi/about/organization/nac/nac-amd2000.html
April 01, 2014 - At least 17 members of the Advisory Council shall be representatives of the public who are not officers … Of such members: 3 shall be individuals distinguished in the conduct of research, demonstration projects … The Council also shall include Federal officials as ex officio members. … The Secretary shall designate as ex officio members of the Advisory Council: the Assistant Secretary … Members shall be appointed for a term of 3 years.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/facapplycusp.docx
June 02, 2025 - In short, a Just Culture is a system that holds itself accountable, holds staff members accountable, … and has staff members who hold themselves accountable. … At the other extreme, a culture that does not hold team members accountable will never achieve optimal … They use common or standard terminology when communicating with team members. … , and has staff members who hold themselves accountable.
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www.ahrq.gov/sites/default/files/2024-01/baker-report.pdf
January 01, 2024 - Investigator: David Baker, PhD, Vice President, Health Practice Research,
IMPAQ International
Team Members … are critical members of the team. … Combined, inclusion of patients and patient family members in the care team and
preparation through … care team, how to train patients and their family members to be effective team
members, what this … Because we
were providing significant compensation for participation, only two family members
were
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_4-situation-monitoring.pptx
July 01, 2023 - Not all cases will require team members to huddle. … Does everyone know what each of their team members are responsible for? … Did team members check-back on communications? … Did everyone know what each of their team members were responsible for? … to points made by other team members.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-2-slides.pptx
June 02, 2025 - Coordinating and communicating with other family members. … Core Team members have
the closest
contact with
the patient.
11
11
A Contingency Team Is… … Encourage team members to assist one another.
Facilitate conflict resolution. … Communicate clear expectations of what team members need to do. … Role modeling and effective cuing of team members to use prescribed teamwork behaviors and skills.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
July 01, 2023 - It uses common or standard terminology when communicating with team members. … Change in team members strains existing work relationships between L&D unit team members and the newest … Allows team members' needs and expectations to be met so they can work effectively. … Level of team members' fatigue, workload, task performance, skill, and stress levels. … These two attempts may come from the same person or two team members.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursingnotes.docx
June 02, 2025 - As staff members grow within their roles on the unit, nurse managers mentor staff members. … This includes sharing financial expectations with unit staff so staff members are aware of the unit’s … Nurse managers are responsible for making sure their staff members are educated on standards of care … and any changes to those standards so that staff members are able to provide the safest care possible … These tools clarify the team members’ roles and responsibilities and help assess unit team culture.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/tap.html
October 01, 2014 - Moderate-level members receive quarterly contact, and high-level members receive telephone calls and … The program members were primarily in the ABD aid category. … This decision led to their enrolling 266 members. … Promote preventive services to members and providers. … Pharos (a telephonic reporting system) for members with CHF.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Discuss how to communicate an adverse event to patients and family members. … For example, care team members can provide opportunities for patients and family members to be involved … Slide 9
SAY:
Communication among L&D team members and patient and family members is important to the … When they do, staff members need to know how to communicate with the patient and family. … Slide 24
SAY:
Effective engagement and communication among patients, family members, and other members
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-listening-voice-of-patient-webcast-panel.pdf
June 02, 2025 - Latino or Indigenous
40%
of patients have 4 or more
chronic conditions
93k Medicare
Advantage Members … 110k MSSP/ACO Reach
Members
203K Total Medicare
VBC Members
#2 Largest ACO in
Country by
Beneficiaries … 245K Total VBC
Members
13
Case Study – Capturing the Voice of the Customer
Scope:
Move the organization … customers, their wants and needs, and the priorities and drivers behind these while
attracting more members
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/implement/teamwork.pptx
January 01, 2007 - absorption
Verbal abuse
Fatigue
Not following plan of care
Ambiguous orders or directions
Change in team members … to improve communication among the patient’s care team and family members regarding the patient’s plan … ’ needs and expectations to be met
Sets the tone for the day
Encourages team members’ participation … 20
As seen in TeamSTEPPS®
20
STEP1
Status of the patient
Team members
Environment
Progress toward … Informs all team members simultaneously
Helps team members anticipate next steps
Directs responsibility
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-fac-guide.html
March 01, 2017 - awareness of what is occurring in the room and to the patient, we do not always give family members … Are family members included in rounds? Do you have open visitation? … These times are opportunities for family members to become trusted members of the health care team because … What daily activities might your team put on your family involvement menu to enable family members to … comfort and well-being, but it also allows patients to feel connected to their family members.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/ptfamcare-facguide.docx
January 01, 2017 - awareness of what is occurring in the room and to the patient, we do not always give family members … Slide 4
Family Stress in the Intensive Care Unit
SAY:
Family members of patients in the intensive … Are family members included in rounds? Do you have open visitation? … These times are opportunities for family members to become trusted members of the health care team because … comfort and well-being, but it also allows patients to feel connected to their family members.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/97-tenn-pop-health-consortium-bylaws.pdf
September 20, 2022 - Section 1.02 Compliance
The officers, representatives, and members of this TN- PHC shall recognize, … Membership
Section 3.01 Members
Membership in the Tennessee Population Health Consortium is open … (k) Written notice and the agenda will be transmitted to all members no
less than (7) seven working … (c) Sub-Committee meetings are open only to elected members of the
committee and invited guests, as … Section 4.05 Quorum
(a) The quorum for all meetings will be at least 50% of the sitting members.
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.docx
October 01, 2016 - Talking With Residents’ Family Members—short checklist version
· What are antibiotics? … Stewardship Guide
Educate & Engage Residents, Family
Toolkit To Educate and Engage Residents and Family Members