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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
October 01, 2016 - any other staff who discuss or dispense medication may experience pressure from residents and family members … The intention is to both (a) support nurses and prescribing clinicians when residents or family members … For example, if you notice that the residents or family members keep requesting antibiotics for UTIs … Or if residents or family members are having a hard time understanding that antibiotics may be harmful … Supporting residents and family members.
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - Stewardship Guide
Educate & Engage Residents, Family
Toolkit To Educate and Engage Residents and Family Members … any other staff who discuss or dispense medication may
experience pressure from residents and family members … The intention is to both (a) support nurses and prescribing clinicians when residents or family
members … For
example, if you notice that the residents or family members keep requesting antibiotics for
UTIs … Supporting residents and family members.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.pptx
January 01, 2006 - CUSP team
Develop a strategy to build a successful team
Define roles and responsibilities of team members … Team members who promote psychological safety will:
Invite input from all team members
Encourage team … members to contribute
Promote active listening and learning from each other
Ensure all team members … The “4 E’s” is a highly effective tool for recruiting team members. … Team members work together to identify barriers and address them as a group.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-the-team.pptx
May 01, 2017 - who have different levels of experience
Is tailored to include members
based on clinical intervention … with a shared
commitment to—
Engage other
team members
Develop educational materials
Execute the … Team leaders and team members who promote psychological safety will—
Invite input from all team members … The “4 Es” is a highly effective tool for recruiting team members. … Team members work together to identify barriers and address them as a group.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
June 02, 2025 - Patient & Family Advisor Information Session (Tool 5)
Advisors: Who they are
• Patients and family members … short-term projects,
typically on an as-needed basis
– Patients and families as advisory council members … – Patients and families as members of hospital quality and
safety committees
• Not all hospitals … Strategy 1: Patient & Family Advisor Information Session (Tool 5) 11
Advisors as council members … • Patients and family members are ready to become
advisors when:
– They are willing to talk about their
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pdf
June 02, 2025 - as
– Members of the health care team
– Advisors working with clinicians and leaders to improve
policies … short-term projects,
typically on an as-needed basis
– Patients and families as advisory council members … – Patient and family advisors as members of hospital
quality and safety committees
• Not all hospitals … Family Advisors Training (Tool 11) 18
Patient and family advisory councils
• Advisory council members … for opportunities to involve patient
and family advisors
– Invite two or three patient and family members
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
May 01, 2017 - The members of the L&D
unit team will apply their wisdom and
background to engage other team members … • What hospital staff members will be
recruited to the CUSP team? … Time commitments should be shared equally
among unit team members. … ASK:
How can you involve unit staff members in the
initiative? … must all feel supported in sharing ideas with
team members.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/4_Gladys_Epting_slide_41-44.pdf
January 15, 2014 - Listservers allow members from across the country
to share information. … • UHC members have about 60-80 million outpatient visits per year. … • UHC members are names you recognize. … UHC Members are names you recognize
42
®
44
CG-CAHPS Pilot Studies at UHC
In 2010, 28 UHC … members pilot tested the Visit version 1.0 among
primary care clinics
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
May 01, 2017 - For example, care team members can provide opportunities for patients and family members to be involved … Engagement by family members may be made easier by similar factors. … at which family members will be invited to join. … Include the patient and family as members of the health care team. … Ask:
In what ways does your facility engage patients and family members?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/tap2.html
October 01, 2014 - management for the highest risk members. … Nurses encourage members to visit their primary care provider, teach members to recognize signs of disease … The program requires members to opt-in to enroll. … , while giving members the ability to opt-out. … Members may disenroll from the program.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - Because these standard collection efforts may not yield complete information for all members, health … at enrollment, this plan—
Trains customer service representatives and care managers to ask members … To go beyond tracking, innovative plans put in place programs to match members with providers who can … Members of the plan can also search a Web-based directory to help them find practitioners that might … This step is particularly important for marketing materials that inform members of interpretation and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/implement/teamworknotes.docx
June 02, 2025 - .
· Can you identify ways to collaborate with team members to mitigate these distractions on your unit … · It uses common or standard terminology when communicating with team members. … · Change in team members strains existing work relationships between unit team members and the newest … Slide 16
SAY:
Briefings are held among team members for planning purposes. … These two attempts may come from the same person or two team members.
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www.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - Key Concepts
Mutual Support
Also called "backup behavior," mutual support involves team members assisting … Team resilience is strengthened by simply asking other team members, "I have 10 minutes. … Formative feedback should be:
Appreciative— expresses gratitude and notes actions that team members … Two-Challenge Rule
Empowers all team members to "stop the line" if they sense or discover a safety … Engage other team members.
Use supervisor or chain of command.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring.pptx
July 01, 2023 - Not all cases will require team members to huddle. … Does everyone know what each of their team members are responsible for? … Did team members check-back on communications? … to points made by other team members. … Consciously crowd sourcing team members encourages them to share.
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www.ahrq.gov/news/events/nac/2023-03-nac/nacmtg030623-minutes.html
July 01, 2023 - The NAC members voted unanimously to approve the November 17, 2022, NAC meeting minutes. … Valdez thanked the NAC members for their time and attention. … Other NAC members registered support for creating the SNAC. Dr. … Robinson asked the NAC members for final comments and take-aways.
Dr. … next NAC meeting will take place on July 12, 2023 (in person for NAC members).
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www.ahrq.gov/data/apcd/backgroundrpt/app-a.html
April 01, 2017 - Transparency Using All-Payer Claims Databases
Appendix A: Technical Expert Panel and Learning Network Members … Conclusion and Future Directions
References
Appendix A: Technical Expert Panel and Learning Network Members … Research and Promotion
Veterans Affairs Medical Center
Philadelphia, Pennsylvania
Learning Network Members
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www.ahrq.gov/cpi/about/organization/nac/nac-amd1993.html
April 01, 2014 - Among these 17 members, 8 shall be individuals distinguished in the conduct of research, demonstration … The Council also shall include Federal officials as ex officio members. … A quorum of the Council shall consist of a majority of the voting members or their representatives. … Members shall be appointed for a term of 3 years, except that of the 17 members first appointed, 6 shall … Members may serve after the expiration of their terms until their successors have taken office.
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www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
April 01, 2018 - Recruiting and orienting staff members.
Recruiting and orienting council members. … Serving as the primary liaison to the council members; providing communication with council members via … Participating in recruiting council members. … Consider any special needs council members have. … Include a list of members' names and contact information (after getting approval from the members to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetransitions.pptx
June 02, 2025 - The Pre-intervention Assessment, also called the PIA, which the team lead and/or team members should … Team members also have specific roles and responsibilities in order to ensure success. … All team members are expected to:
Review both the Appointment Aide and Checklist to Prepare Patients … Engage all team members who are responsible for supporting patient engagement and safe transitions of … Team members are encouraged to also review this toolkit guide while implementing materials.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-slides.html
July 01, 2023 - Change in team members.
Work load.
Language barriers. … Encourages team members' participation. … Gathers team members to review patient data and decide on a course of action. … T eam members.
E nvironment.
P rogress toward goal. … Informs all team members simultaneously.
Helps team members anticipate next steps.