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  1. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/flow-diagrams.pdf
    June 02, 2025 - Medicaid/APCD claims data Eligibility Table (summary of continuous enrollment periods by payer and member … External Data Source 1 Eligibility Table (summary of continuous enrollment periods by payer and member … Identify payer details associated with most recent qualifying event Sum event type counts by member … has identifiable asthma (ie - is in the denominator) 6If a qualified member has no numerator events … This means, for a given member-month, a comorbidity may occur in the future (but only within the same
  2. www.ahrq.gov/cahps/surveys-guidance/nh/family/development-family-member-survey.html
    April 01, 2019 - Development of the CAHPS Nursing Home Family Member Survey The Family Survey has been through … In September 2008, AHRQ submitted the Family Member Instrument to the Centers for Medicare & Medicaid
  3. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
    October 01, 2016 - • If your family member is not experiencing any symptoms, but a urine sample shows some bacteria, it … • If your family member has a cough, but no fever or other symptoms, it is often better to wait. … Your family member may be given acetaminophen (Tylenol) and/or a cough suppressant. … • Antibiotics are important for treating your family member when he or she definitely has an infection …  What can you do to make sure that your family member gets the best care?
  4. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.docx
    October 01, 2016 - If your family member is not experiencing any symptoms, but a urine sample shows some bacteria, it may … If your family member has a cough, but no fever or other symptoms, it is often better to wait. … Your family member may be given acetaminophen (Tylenol) and/or a cough suppressant. … Antibiotics are important for treating your family member when he or she definitely has an infection, … are aware of them so that you and your family member can report any changes in how he or she feels to
  5. 1 (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
    July 01, 2007 - By the late 1990s, monthly reports from the plan’s Member Services Department and surveys of the plan … The plan focused on customer service and the Member Services Department. How? … it is paid, while the member is on the telephone … Member Services and Compliance. … • Promoted Member Services and Compliance managers to directors in their own departments.
  6. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-0198-tables14-17.pdf
    June 02, 2025 - Among the subset of children with abstracted medical records (n=89), no information available for 1 member … ++ Among the subset of children meeting denominator criteria (n=56), no information available for 1 member … +++ Among the subset of children meeting numerator criteria (n=44), no information available for 1 member … Among the subset of children with abstracted medical records (n=89), no information available for 1 member … ++ Among the subset of children meeting denominator criteria (n=56), no information available for 1 member
  7. www.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … ) with the nursing home and their perceptions of the quality of care provided to a family member living … Download the Family Member Survey. … Learn about the development of the Nursing Home Family Member Survey . … Quality Measures From the Family Member Survey The Nursing Home Family Member Survey produces the following
  8. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4a.html
    October 01, 2014 - Provider and member interventions. Diseases covered (e.g., asthma, diabetes). … Inform providers of member interventions. … staff again tried to reach the member three times. … This pattern continued until the call center reached the member or until the member was no longer eligible … services and to check for member eligibility for certain benefits.
  9. www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.html
    June 01, 2023 - Any team member can give formative feedback at any time; it is not limited to team leaders or formal … If a team member says to "take your time" but their body language reflects frustration and impatience … Effective and affirming formative feedback can be provided at any time and by any member of the team, … First, identify the last time you provided substantive feedback to another team member. … When is the last time you received formative feedback from another team member?
  10. www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
    July 01, 2023 - When a team member calls out information, they typically anticipate a check-back in response to verify … Other examples of effective check-backs include: One member of the team calls out, "BP is falling … Another team member verifies and validates receipt of the information by saying, "Got it.
  11. www.ahrq.gov/cpi/about/organization/nac/asch.html
    February 01, 2025 - NAC Member Biography: David A. Asch David A. Asch, M.D., M.B.A. … Asch is an elected member of the National Academy of Medicine and is also a founding partner of the behavioral
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - CAHPS Medicaid Adult results used for NCQA Accreditation and Health Plan Rating • Results reviewed by Member … staff • Technology • multiple systems • Research challenges • collection of timely & actionable member … Maximized existing contract outreach attempts • ~ 800 Member calls weekly with 10% - 20% response • … Weekly results reviewed in Excel; shared poorly-rated calls with Member Services Quality Analyst • … out of the five per Rep per month Modified call monitoring tool and scoring sheet (Rudeness = 0%) Member
  13. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap3b.html
    October 01, 2014 - Questions All of the following are examples of good teamwork to prevent falls except: Every team member … When you help your team member with a resident who is not assigned to you, leave your resident in a restraint … Answers All of the following are examples of good teamwork to prevent falls except: Every team member … When you help your team member with resident who is not assigned to you, leave your resident in a restraint
  14. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-a.html
    May 01, 2017 - Implementation Guide Insert the names of everyone who will be involved in this project and assign a member … First Name Last Name Role Implementation Team Member Responsible for the One-on-One Conversation
  15. www.ahrq.gov/cpi/about/organization/nac/angood.html
    February 01, 2025 - NAC Member Biography: Peter B. Angood Peter B.
  16. www.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
    February 01, 2025 - NAC Member Biography: Sinsi Hernández-Cancio Sinsi Hernández-Cancio, J.D. 
  17. www.ahrq.gov/cpi/about/organization/nac/hickman.html
    February 01, 2025 - NAC Member Biography: Sharon Weidner Hickman Sharon Weidner Hickman, M.B.A., CPHQ, CPPS, MCPC
  18. www.ahrq.gov/cpi/about/organization/nac/carter.html
    February 01, 2025 - NAC Member Biography: Lemrey “Al” Carter Lemrey “Al” Carter, M.S., Pharm.D., R.Ph.  … He is a former member and chair of the Illinois Department of Financial and Professional Regulation,
  19. psnet.ahrq.gov/issue/medical-errors-orthopaedics-results-aaos-member-survey
    August 04, 2021 - Results of an AAOS member survey. … Results of an AAOS member survey. … Results of an AAOS member survey.
  20. digital.ahrq.gov/ahrq-funded-projects/information-needs-homecare-nurses-during-admission-and-care-planning/citation/knowledge
    January 01, 2023 - Knowledge elicitation of homecare admission decision making processes via focus group, member checking … Knowledge elicitation of homecare admission decision making processes via focus group, member checking