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Showing results for "member".

81. 1 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
    July 01, 2007 - By the late 1990s, monthly reports from the plan’s Member Services Department and surveys of the plan … The plan focused on customer service and the Member Services Department. How? … it is paid, while the member is on the telephone … Member Services and Compliance. … • Promoted Member Services and Compliance managers to directors in their own departments.

82. Overuse of Computed Tomography Scans for the Evaluation of Children with a First Generalized Afebrile, Atraumatic Seizure: Tables 14-17 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-0198-tables14-17.pdf
    June 02, 2025 - Among the subset of children with abstracted medical records (n=89), no information available for 1 member … ++ Among the subset of children meeting denominator criteria (n=56), no information available for 1 member … +++ Among the subset of children meeting numerator criteria (n=44), no information available for 1 member … Among the subset of children with abstracted medical records (n=89), no information available for 1 member … ++ Among the subset of children meeting denominator criteria (n=56), no information available for 1 member

83. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … ) with the nursing home and their perceptions of the quality of care provided to a family member living … Download the Family Member Survey. … Learn about the development of the Nursing Home Family Member Survey . … Quality Measures From the Family Member Survey The Nursing Home Family Member Survey produces the following

84. Section 4: Selecting Care Management Interventions (continued) | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4a.html
    October 01, 2014 - Provider and member interventions. Diseases covered (e.g., asthma, diabetes). … Inform providers of member interventions. … staff again tried to reach the member three times. … This pattern continued until the call center reached the member or until the member was no longer eligible … services and to check for member eligibility for certain benefits.

85. Tool: Formative Feedback | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.html
    June 01, 2023 - Any team member can give formative feedback at any time; it is not limited to team leaders or formal … If a team member says to "take your time" but their body language reflects frustration and impatience … Effective and affirming formative feedback can be provided at any time and by any member of the team, … First, identify the last time you provided substantive feedback to another team member. … When is the last time you received formative feedback from another team member?

86. Tool: Check-Back (or Repeat-Back) | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
    July 01, 2023 - When a team member calls out information, they typically anticipate a check-back in response to verify … Other examples of effective check-backs include: One member of the team calls out, "BP is falling … Another team member verifies and validates receipt of the information by saying, "Got it.

87. NAC Member Biography: David A. Asch | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/organization/nac/asch.html
    February 01, 2025 - NAC Member Biography: David A. Asch David A. Asch, M.D., M.B.A. … Asch is an elected member of the National Academy of Medicine and is also a founding partner of the behavioral

88. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - CAHPS Medicaid Adult results used for NCQA Accreditation and Health Plan Rating • Results reviewed by Member … staff • Technology • multiple systems • Research challenges • collection of timely & actionable member … Maximized existing contract outreach attempts • ~ 800 Member calls weekly with 10% - 20% response • … Weekly results reviewed in Excel; shared poorly-rated calls with Member Services Quality Analyst • … out of the five per Rep per month Modified call monitoring tool and scoring sheet (Rudeness = 0%) Member

89. Appendix 3-B. Pre/Post-Test Questions and Answers for Module 3 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmodap3b.html
    October 01, 2014 - Questions All of the following are examples of good teamwork to prevent falls except: Every team member … When you help your team member with a resident who is not assigned to you, leave your resident in a restraint … Answers All of the following are examples of good teamwork to prevent falls except: Every team member … When you help your team member with resident who is not assigned to you, leave your resident in a restraint

90. Appendix A. Facility Personnel Spreadsheet - Implementation Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-a.html
    May 01, 2017 - Implementation Guide Insert the names of everyone who will be involved in this project and assign a member … First Name Last Name Role Implementation Team Member Responsible for the One-on-One Conversation

91. NAC Member Biography: Peter B. Angood | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/organization/nac/angood.html
    February 01, 2025 - NAC Member Biography: Peter B. Angood Peter B.

92. NAC Member Biography: Sinsi Hernández-Cancio | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
    February 01, 2025 - NAC Member Biography: Sinsi Hernández-Cancio Sinsi Hernández-Cancio, J.D. 

93. NAC Member Biography: Sharon Weidner Hickman | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/organization/nac/hickman.html
    February 01, 2025 - NAC Member Biography: Sharon Weidner Hickman Sharon Weidner Hickman, M.B.A., CPHQ, CPPS, MCPC

94. NAC Member Biography: Lemrey “Al” Carter | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/organization/nac/carter.html
    February 01, 2025 - NAC Member Biography: Lemrey “Al” Carter Lemrey “Al” Carter, M.S., Pharm.D., R.Ph.  … He is a former member and chair of the Illinois Department of Financial and Professional Regulation,

95. SNAC Member: Elizabeth A. Shenkman, Ph.D. | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/nac/snac-shenkman.html
    November 01, 2019 - SNAC Member: Elizabeth A. Shenkman, Ph.D.

96. SNAC Member: Cara V. James, Ph.D. | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/nac/snac-james.html
    December 01, 2021 - SNAC Member: Cara V. James, Ph.D. … James is a past member of the National Academies of Sciences, Engineering, and Medicine's (NASEM's) Health

97. H. Contra Costa Health Plan Language Assistance Database and Ethnicity Categories | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/iomracereport/reldataaph.html
    May 01, 2018 - Subcommittee Member and Staff Biographies E. … For example, if a member services representative types the letter "e," English will pop up from the top … The CCHP phone script for member services staff has evolved over time from a lengthy explanation of the … services staff, which is reviewed by the member services manager. … of Spoken/Written Language, Race and Ethnicity is meant to be at the end of a call; after a member

98. SNAC Member: Jaime Zimmerman, M.P.H., PMP  | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/nac/snac-zimmerman.html
    December 01, 2021 - SNAC Member: Jaime Zimmerman, M.P.H., PMP  Senior Program Advisor Designated Management Official

99. SNAC Member: Leah Binder, M.A., M.G.A. | Agency for Healthcare Research and Quality
    www.ahrq.gov/cpi/about/nac/snac-binder.html
    December 01, 2021 - SNAC Member: Leah Binder, M.A., M.G.A.

100. SNAC Member: Helen Burstin, M.D., M.P.H. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-burstin.html
     December 01, 2021 - SNAC Member: Helen Burstin, M.D., M.P.H.