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101. Appendix A. Facility Personnel Spreadsheet - Implementation Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-a.html
     May 01, 2017 - Implementation Guide Insert the names of everyone who will be involved in this project and assign a member … First Name Last Name Role Implementation Team Member Responsible for the One-on-One Conversation

102. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - CAHPS Medicaid Adult results used for NCQA Accreditation and Health Plan Rating • Results reviewed by Member … staff • Technology • multiple systems • Research challenges • collection of timely & actionable member … Maximized existing contract outreach attempts • ~ 800 Member calls weekly with 10% - 20% response • … Weekly results reviewed in Excel; shared poorly-rated calls with Member Services Quality Analyst • … out of the five per Rep per month Modified call monitoring tool and scoring sheet (Rudeness = 0%) Member

103. D. Subcommittee Member and Staff Biographies | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/iomracereport/reldataapd.html
     May 01, 2018 - Subcommittee Member and Staff Biographies Previous Page Next Page Table of Contents … Subcommittee Member and Staff Biographies E. … She is a member of the Institute of Medicine's Public Health Board and past Chair of Academy Health. … Rawlins is a liaison member of the National Vaccine Advisory Committee representing America's Health … He is a member of the National Medical Association, American College of Physicians, and the American

104. NAC Member Biography: Mary Beth Flynn Makic | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/organization/nac/makic.html
     February 01, 2025 - NAC Member Biography: Mary Beth Flynn Makic Mary Beth Flynn Makic, Ph.D., A.P.R.N., C.C.N.S., … Evidence-Based Practice committee for the National Association of Clinical Nurse Specialists and is an active member

105. Transcranial Doppler Screening for Children with Sickle Cell Anemia: Health Plan - Key Driver Diagram (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
     June 02, 2025 - screening • Registry is used to identify members who require annual TCD screen • Care manager contacts member … barriers to care and provides assistance with transportation, other needs • Care manager contacts member … period following provider order to determine if TCD screen was obtained • Care manager contacts member … and identify barriers to attending appointments/obtaining care Follow-Up • Care manager contacts member … /clinic staff to obtain results • Care manager contacts member to assist with next steps in care,

106. View Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-nw.pdf
     January 01, 2014 - Staff Member Survey Survey Logistics 3. … Staff Member Survey Practice readiness to change 10. … Staff Member Survey CVRC Questions 15. … Staff Member Survey Estimating ASCVD Risk 19. … Staff Member Survey Estimating ASCVD Risk Continued... 20.

107. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Non-profit, founded in 1989 in Dayton, OH Comprehensive, member-centric health and life services … • CAHPS Proxy mirror CAHPS • Gain deeper insight • Understand member feedback at a deeper … • The “why’s” behind areas of dissatisfaction • Target areas more effectively to improve member … Plan Outside-In (Insights) Execution Health Partner Satisfaction Health Partner Access Member … Experience Access to Healthcare Member Communications Outcome #1 Medicaid Health Plan Rating

108. INSTRUCTIONS: Project Charter (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/d2-projectcharter.pdf
     December 23, 2009 - Executive Liaison: Team Member: Physician Liaison: Team Member: Project Liaison: Team Member … : Team Member: Team Member: Team Member: Team Member: % Time Required of Each: Executive Liaison

109. D2 Combo Projectcharter (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d2_combo_projectcharter.docx
     December 23, 2009 - Executive Liaison: Team Member: Physician Liaison: Team Member: Project Liaison: Team … Member: Team Member: Team Member: Team Member: Team Member: % Time Required of Each

110. Examples of Health Plan Quality Measures for Consumers | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/health-plan/examples.html
     December 01, 2022 - clinical quality (doing the right thing, at the right time, to the right patient) and the health plan member … Rates of health plan member complaints or appeals over coverage decisions.

111. Strategy 1: Working with Patients & Families as Advisors (Tool 3) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
     June 02, 2025 - Are you a… Patient Family member of a patient When was your care experience at this hospital? … : 1 Guide to Patient and Family Engagement :: 1 Which unit(s) provided care for you or your family member … interest areas) [NOTE: Edit the list below as appropriate for your hospital’s priorities] Serve as a member … Please describe any specific things that doctors or hospital staff did or said while you or your family member … doctors and hospital staff could have done differently to be more helpful while you or your family member

112. Strategy 1: Working with Patients & Families as Advisors (Tool 3) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.pdf
     June 02, 2025 - Are you a…  Patient  Family member of a patient 2. … Which unit(s) provided care for you or your family member: (check all that apply)  [Insert name of … interest areas) [NOTE: Edit the list below as appropriate for your hospital’s priorities]  Serve as a member … Please describe any specific things that doctors or hospital staff did or said while you or your family member … doctors and hospital staff could have done differently to be more helpful while you or your family member

113. Catheter-Maint-Scenarios (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/indwelling-urinary-catheteruse/catheter-insertion/unlicensed-staff/catheter-maint-scenarios.docx
     March 01, 2017 - Scenario 1 A staff member comes in to say “hi” to the resident. … As the staff member leaves the room they also do not perform proper hand hygiene. … Scenario 2 The staff member enters the resident’s room and appropriately performs hand hygiene. … The staff member checks the catheter drainage bag, touching it in the process. … Scenario 3 A staff member walks into a resident’s room and performs proper hand hygiene.

114. SNAC Member: Susan M. Edgman-Levitan, P.A. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-edgman-levitan.html
     December 01, 2021 - SNAC Member: Susan M. Edgman-Levitan, P.A. … co-principal investigator on the Yale/Harvard Consumer Assessment of Healthcare Providers and Systems study, member

115. HH4M Workgroup Charter Template (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/27-hh4m-workgroup-charter-template.docx
     June 02, 2025 - If consensus cannot be reached, a vote (by majority) will be made: · If a workgroup member misses a meeting … workgroup will decide on a case-by-case basis if a decision that is made in the absence of a workgroup member … can be revisited, permitting that workgroup member to weigh in and possibly change a decision the workgroup

116. SNAC Member: Cheryl L. Damberg, Ph.D., M.P.H. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-damberg.html
     December 01, 2021 - SNAC Member: Cheryl L. Damberg, Ph.D., M.P.H. … She is a member of the California Healthcare Payments Database Committee, and prior to that, was appointed

117. BLADDER SCAN – POLICY #2202 12/11/06 (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/indwelling-urinary-catheteruse/catheter-insertion/unlicensed-staff/scenario-instr.docx
     March 01, 2017 - This resident can either be the CPR mannequin or another staff member who volunteer. … Scenario Answer Key Scenario 1 A staff member comes in to say “hi” to the resident. … As the staff member leaves the room they also do not perform proper hand hygiene. … The staff member checks the catheter drainage bag, touching it in the process. … A staff member walks into a resident’s room and performs proper hand hygiene.

118. SNAC Member: Mark D. Smith, M.D., M.B.A. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-smith.html
     December 01, 2021 - SNAC Member: Mark D. Smith, M.D., M.B.A.

119. SNAC Member: José J. Escarce, M.D., Ph.D. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-escarce.html
     December 01, 2021 - SNAC Member: José J. Escarce, M.D., Ph.D.

120. SNAC Member: Patrick S. Romano, M.D., M.P.H. | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/snac-romano.html
     December 01, 2021 - SNAC Member: Patrick S. Romano, M.D., M.P.H.