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9601. Section 5. Preparing to Launch | Agency for Healthcare Research and Quality
      www.ahrq.gov/research/findings/final-reports/ptflow/section5.html
      July 01, 2018 - Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals Section 5. Preparing to Launch Previous Page Next Page Table of Contents Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals Acknowledgments Executive Summary Section 1…

9602. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
      November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.Q. Standards for Customer Service V…

9603. CAHPS Surgical Care Survey (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/surgical-eng20-1451a.pdf
      October 01, 2011 - CAHPS Surgical Care Survey CAHPS® Surgical Care Survey Version: 2.0 Population: Adult Language: English For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1@westat.com. File name: surgical-eng20-1451a.docx Last updated: October 1, 2011 mailto:cahps1@westat.com C…

9604. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
      April 01, 2022 - Strategy 6P: Service Recovery Programs Contents 6.P.1. The Problem 6.P.2. The Intervention 6.P.3. Implementing This Intervention 6.P.4. The Impact of Service Recovery Programs References    Download Strategy 6P:   Service Recovery Programs  (PDF, 748 KB)     6.P.1. The Problem No ma…

9605. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
      November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.Q. Standards for Customer Service V…

9606. Nursing Home Survey on Patient Safety Culture: Background and Information for Translators (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/resources/infotransNHSOPS.pdf
      January 01, 2010 - Nursing Home Survey on Patient Safety Culture: Background and Information for Translators Agency for Healthcare Research and Quality (AHRQ) Nursing Home Survey on Patient Safety Culture Background and Information for Translators January 2010 Purpose and Use of This Document In this docum…

9607. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
      June 24, 2024 - The Rationale for Case Mix and Mode Adjustments - Elliott The Rationale for Case-Mix and Mode Adjustments to AHRQ’s CAHPS Surveys Marc Elliott Senior Principal Researcher RAND Corporation, Santa Monica, CA Outline • Background • Purpose and Methods of Case-Mix and Mode Adjustment • Examples of Case-Mix and M…

9608. TeamSTEPPS® Diagnosis Improvement: Module 2 Diagnostic Team Structure (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module2-presenters-notes.pdf
      January 12, 2022 - TeamSTEPPS® Diagnosis Improvement: Module 2 Diagnostic Team Structure Slide 1 TeamSTEPPS® for Diagnosis Improvement                                                                                                                                                                                                  …

9609. Facilitator Guide: Build Your SSI Prevention Bundle (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/engaging-srexec-facguide.docx
      January 01, 2017 - Facilitator Guide: Build Your SSI Prevention Bundle Slide Title and Commentary Slide Number and Slide Title Slide Engaging Senior Executives in Care of Mechanically Ventilated Patients SAY: In this module, we will discuss the importance of senior executive engagement on your safety program team. Slide 1 Lear…

9610. Presentation: Program Overview
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/assess-psc-hsop-slides.pptx
      January 01, 2017 - Presentation: Program Overview Assess Patient Safety Culture Using the Hospital Survey on Patient Safety AHRQ Safety Program for Mechanically Ventilated Patients AHRQ Pub. No. 16(17)-0018-30-EF January 2017 Using HSOPS ‹#› AHRQ Safety Program for Mechanically Ventilated Patients 1 Learning Objectives After t…

9611. Facilitator Guide: Communication Strategies for Sustainability (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/communication-strategies-guide.docx
      January 01, 2017 - Facilitator Guide: Communication Strategies for Sustainability Slide Title and Commentary Slide Number and Slide Title Slide Communication Strategies for Sustainability SAY: In this slide set, you’ll learn about communication strategies to sustain your safety program work. Slide 1 Learning Objectives SAY: Af…

9612. Translate Data Complete Checklist (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-translate-data.doc
      December 26, 2018 - Translate Data Complete Checklist TalkingQuality Note: You must use the UP and DOWN ARROW instead of TAB or SHIFT + TAB to fill out this form. This document contains forty-one links. Your Project Checklist: Translate Data Into Information This document contains checklists for the following sections of Translate D…

9613. Facilitator-Notes (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module6/facilitator-notes.docx
      March 01, 2017 - Facilitator Notes SAY: The Sustainability module of this toolkit helps an organization maintain and sustain a process that has worked well. SLIDE 1 SAY: In this module we will— · Define sustainability and understand the importance of maintaining positive change · Describe the link between sustainability and spr…

9614. CHIPRA Measure 154, Section 6.B, Validity Table (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/duration/chipra-154-section-6-b-validity.pdf
      January 01, 2013 - CHIPRA Measure 154, Section 6.B, Validity Table SECTION VI. SCIENTIFIC SOUNDNESS OF THE MEASURE VI.B. Validity VI.B.1 Construct Validity To examine construct validity, we performed comparative analyses between our metrics and two existing metrics: the Continuity Ratio, also based on MAX administrative data…

9615. AHRQ EvidenceNOW: Building State Capacity: Interim Evaluation Report II (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/en-bsc-interim-report-2.pdf
      July 01, 2024 - AHRQ EvidenceNOW: Building State Capacity: Interim Evaluation Report II EvidenceNOW BSC: Interim Evaluation Report II June 2023 ▌2-1 AHRQ EvidenceNOW: Building State Capacity INTERIM EVALUATION REPORT II Technical Assistance to and Evaluation of Grant Initiative to Develop State- Level Capaci…

9616. Preventing Pressure Ulcers in Hospitals: A Toolkit - Section 7, Tools and Resources (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressureulcertoolkit/putoolssect7.pdf
      January 01, 2004 - Preventing Pressure Ulcers in Hospitals: A Toolkit - Section 7, Tools and Resources Section 7. Tools and Resources 0A: Introductory Executive Summary for Stakeholders 1A: Clinical Staff Attitudes Towards Pressure Ulcer Prevention 1B: Stakeholder Analysis 1C: Leadership Support Assessment 1D: Business Case…

9617. AHRQ Safety Program for Ambulatory Surgery Final Report (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/ambulatory-surgery-report.pdf
      May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery Final Report PREVENT HAIs Healthcare- Associated Infections CUSP AHRQ Safety Program for Ambulatory Surgery AHRQ Safety Program for Ambulatory Surgery  Final Report Prepared for: Agency for Healthcare Research and Quality (AHRQ) U.S. Department of Health and H…

9618. Management of Acute Conditions | Agency for Healthcare Research and Quality
      www.ahrq.gov/pqmp/measures/management-of-acute-conditions.html
      February 01, 2020 - Management of Acute Conditions The following list presents children's health care quality measures from the AHRQ-CMS Pediatric Quality Measures Program (PQMP). These measures have been developed by the PQMP Centers of Excellence (COEs). The list includes links to brief measure fact sheets and full reports, as well …

9619. Pharmacy Survey on Patient Safety Culture Database Data Use Agreement (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsopsdua.pdf
      February 20, 2018 - Pharmacy Survey on Patient Safety Culture Database Data Use Agreement Pharmacy Survey on Patient Safety Culture Database Data Use Agreement Instructions 1. All organizations that want to participate in the Pharmacy Survey on Patient Safety Culture Database must submit a signed Data Use Agreement (DUA) and provi…

9620. TeamSTEPPS Specialty Scenarios: OR (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/operroom.pdf
      March 19, 2014 - TeamSTEPPS Specialty Scenarios: OR TeamSTEPPS 2.0 Specialty Scenarios - 83 Specialty Scenarios OR Specialty Scenarios - 84 TeamSTEPPS 2.0 Specialty Scenarios OR Scenario 67 Appropriate for: All Specialties Setting: Hospital A 63-year-old woman is undergoing cataract surgery. The surge…