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  1. www.ahrq.gov/patient-safety/reports/engage/warmhandoff.html
    April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Warm Handoff Plus “ Sometimes during a warm handoff thing will come up where the provider will say something and then all of a sudden, the patient says, ‘Well, no, it is really, …’ It makes it a lot easier in that you…
  2. www.ahrq.gov/patient-safety/about/challenge-competition.html
    February 01, 2024 - Impact of AHRQ’s Patient Safety Tools: Challenge Competition AHRQ offers many practical tools and resources to help a variety of healthcare organizations, providers, and others make patient care safer in all healthcare settings. In an effort to better understand how using an AHRQ patient safety tool has resulte…
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS in an Academic Medical Center Rick Evans, MA Senior Vice President & Chief Experience Officer “Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AH…
  4. www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/appa.html
    August 01, 2022 - Designing Consumer Reporting Systems for Patient Safety Events Appendix A. Members of the Technical Expert Panel Previous Page Next Page Table of Contents Designing Consumer Reporting Systems for Patient Safety Events Executive Summary Chapter 1. Background Chapter 2. Conceptual Framework and …
  5. www.ahrq.gov/patient-safety/reports/engage/interventions/prepared.html
    June 01, 2023 - Be Prepared To Be Engaged: Intervention Patient and Family Engagement in Primary Care The Be Prepared To Be Engaged toolkit will help patients and their families prepare for and become more fully engaged in their medical appointments—to be ready for the appointment, to speak up, to ask questions, to take note…
  6. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-prevent.html
    May 01, 2017 - Creating a Culture of Safety in the Ambulatory Surgery Environment: Implementation Guide Infection Prevention Previous Page Next Page Table of Contents Creating a Culture of Safety in the Ambulatory Surgery Environment: Implementation Guide Overview The Comprehensive Unit-based Safety Program (C…
  7. www.ahrq.gov/es/patient-safety/settings/hospital/resource/nicu/packet/apa.html
    December 01, 2013 - Transitioning Newborns from NICU to Home Appendix A: Family Information Packet Previous Page Next Page Table of Contents Transitioning Newborns from NICU to Home A Resource Toolkit Basic Components of the Health Coach Program Family Information Packet Cover Sheet Coaching in the Hospital A…
  8. www.ahrq.gov/teamstepps-program/curriculum/team/tools/briefs.html
    December 01, 2023 - Sharing the Care Plan: Brief Briefs are a strategy for sharing care plans when leading a team. During a brief, which is sometimes referred to as a team meeting, the following information should be discussed: Team membership and roles—who is on the team and who is the designated team leader. If the patient …
  9. www.ahrq.gov/talkingquality/explain/communicate/trust.html
    December 01, 2022 - Build Trust in the Sponsor of a Health Care Quality Report Focus group research consistently indicates that the public is wary, and legitimately so, about the sources of data on the performance of health care plans and providers. [1] They are fully aware that some of the health care information available to t…
  10. www.ahrq.gov/talkingquality/explain/share-info/offer-info.html
    June 01, 2019 - Offer Information on How Healthcare Costs and Quality Relate Over the past decade, some developers of healthcare quality reports have expanded their focus on  value by incorporating information about costs. Reporting about costs remains an emerging area, with great potential and great challenges. In many cases…
  11. Materials XIII (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-164-materials-xiii.pdf
    June 02, 2025 - Materials XIII PMCoE  Dental – Attachment 13.1 Pediatric  Measurement Center of Excellence  (PMCoE) Dental Roster EXPERT WORK GROUP William Frese, MD, FAAP Chairperson,  PMCoE Expert Work Group Assistant Professor of Clinical Pediatrics Division of General Pediatrics Univ of Illinois Hospital  and Hea…
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/leanprimarycarewebinar/webinar_lean_redesigns-slides.pptx
    March 01, 2017 - Implementation and Impacts of Lean Redesigns in Primary Care October 28, 2016 Presenter: Dorothy Hung, Ph.D., Associate Scientist Palo Alto Medical Foundation Research Institute Moderator: Michael Harrison, Ph.D., Senior Social Scientist Center for Delivery, Organization, and Markets, AHRQ Discussant: Arlene Bierman…
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar05/mixed_methods.pptx
    December 03, 2013 - Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #1: Fuzzy Set Analysis Advanced Methods Webinars: Integrating Mixed Methods in Health Services and Delivery System Research Presenters: Benjamin Crabtree, PhD Michael K. Magi…
  14. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter1.html
    June 01, 2014 - Care Coordination Measures Atlas Update Chapter 1: Background Previous Page Next Page Table of Contents Care Coordination Measures Atlas Update Chapter 1: Background Chapter 2. What is Care Coordination? Chapter 3. Care Coordination Measurement Framework Chapter 4, Emerging Trends in Care Co…
  15. www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3O-Comprehensive_Antibiogram_Toolkit_Phase_3_Implementation.pdf
    May 01, 2014 - Phase 3 Implementation Advancing Excellence in Health Care www.ahrq.gov Agency for Healthcare Research and Quality HAIs Healthcare- Associated Infections PREVENT Comprehensive Antibiogram Toolkit Phase 3 Implementation After the antibiogram has been developed, the nursing home team will need a plan for how t…
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
    September 15, 2016 - Implementation Quick Start Guide: Teach-back Implementation Quick Start Guide Teach-Back The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Table of Contents What Is Teach-Back? .....................................................................................…
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-designguide.pdf
    June 02, 2025 - Design Guide for Implementing Warm Handoffs Design Guide for Implementing Warm Handoffs The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Table of Contents Introduction ............................................................................................…
  18. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/qi-action-slides.pptx
    April 01, 2022 - Quality Improvement in Action Slides Quality Improvement in Action AHRQ Safety Program for Intensive Care Units: Preventing CLABSI and CAUTI AHRQ Pub. No. 17(22)-0019 April 2022 Objectives Describe methods to identify your intensive care unit’s (ICU) focus area of improvement using quality improvement strategies R…
  19. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6l.html
    June 01, 2014 - Care Coordination Measures Atlas Update Chapter 6. Measure Maps and Profiles (continued, 13) Previous Page Next Page Table of Contents Care Coordination Measures Atlas Update Chapter 1: Background Chapter 2. What is Care Coordination? Chapter 3. Care Coordination Measurement Framework Chapte…
  20. www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-north-carolina-state-snapshot.pdf
    January 01, 2018 - Spotlight on North Carolina -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program January 2018 This brief highlights the major strategies, lessons learned, and outcomes from North Carolina’s experience during the quality demonstration funded by the Centers for Medicare & Medicaid Services (…

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