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  1. PCMH Fact Sheet (pdf file)

    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - PCMH Fact Sheet Consumer Assessment of Healthcare Providers and Systems Developing a CAHPS® Clinician & Group Survey to Measure the Medical Home The patient-centered medical home (PCMH) is a model for delivering primary care that is patient–centered, comprehensive, coordinated, accessible, and continuously im…
  2. monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
    January 01, 2019 - When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy
  3. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
    July 01, 2012 - communication with the patient or family is important, such as intake, transitions in care, discharge, and medication … Examples include asking patients to tell how they will take their medication when they get home or how
  4. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/implguide_0.pdf
    March 01, 2006 - Examples of processes include (a) admitting a patient, (b) administering a medication, and (c) transferring
  5. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
    January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2017 CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With Their Health Plans and Medical Care The content of this document may be used and reprinted without permission except for the f…
  6. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
    January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2019 CAHPS Health Plan Survey Database 2019 Chartbook What Consumers Say About Their Experiences With Their Health Plans and Medical Care This document is in the public domain and may be used and reprinted without permission in the United …
  7. monahrq.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-5/slides.html
    September 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  8. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 2: Why Improve Patient Experience? Visit the AHRQ Website for the full Guide. May 2017 (updated) https://www.ahrq.gov/cahps/qua…
  9. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module3/module3_pu-bestpractices.docx
    June 12, 2018 - He developed difficulty swallowing after his usual Parkinson’s medication schedule was inadvertently
  10. monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - One of our interns had a pretty aggressive medication counseling technique that could scare any patient … out of taking their medication, because the explanation of the potential side effects was just scary … aggressive counseling, with the intern we returned to that patient to ensure the patient understood the medication … And if I don't receive an acceptable response, I continue to further question it and not release the medication
  11. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
    January 01, 2018 - Primary Care Workflow Diagrams Primary Care Workflow Diagrams Patient arrives. Patient in the EHR? Patient completes paperwork. Front desk flags patient in EHR as ready for room. MA available? Waiting room. MA takes temp, RR, oxgen saturation, and BP. MA flags patient in EHR as ready to be seen. Pro…
  12. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - 2020 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2020 CAHPS Health Plan Survey Database 2020 Chartbook What Consumers Say About Their Experiences With Their Health Plans and Medical Care This document is in the public domain and may be used and reprinted without permission in the United St…
  13. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
    March 13, 2013 - Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) Key Takeaways Hospital leaders have a critical role in creating and sustaining a supportive environment for patient and family engagement. Leaders make a commitment to patient and family engagement by: Modeling partnerships with patie…
  14. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview 6/17/2015 www.cahps.ahrq.gov Page 1 CAHPS® Clinician & Group Survey and Instructions An Overview of Version 3.0 of the CAHPS Clinician & Group Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional suppleme…
  15. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_7.pdf
    October 01, 2016 - Medication reconciliation or management Nurses with providers checking medication titration.
  16. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - was told (please check all that apply): q Do nothing q The result was normal q Continue my same medication … or treatment q Change my medication or treatment q Return to the office for more tests ___________
  17. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
    January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2018 CAHPS Health Plan Survey Database 2018 Chartbook: What Consumers Say About Their Experiences With Their Health Plans and Medical Care The content of this document may be used and reprinted without permission except for the following: Fe…
  18. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - 2015 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2015 CAHPS Health Plan Survey Database 2015 Chartbook: What Consumers Say About Their Experiences With Their Health Plans and Medical Care AHRQ Contract No.: HHSA290201300003C …
  19. monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
    January 01, 2014 - 2014 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2014 CAHPS Health Plan Survey Database 2014 Chartbook: What Consumers Say About Their Experiences with Their Health Plans and Medical Care AHRQ Contract No.: HHSA290201300003C Managed and prepared by: Westat, Rockville, MD Dale Shalle…
  20. monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/rosenbloom.pdf
    December 19, 2014 - Disseminating Adapted Diabetes Evidence to Clinicians Through a Patient Portal Research to Help Underserved Populations Innovative Adaptation and Dissemination of AHRQ Comparative Effectiveness Research Products Disseminating Adapted Diabetes Evidence to Clinicians Through a Patient Portal Description The…

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