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2761. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
      May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 2: Why Improve Patient Experience? Visit the AHRQ Website for the full Guide. May 2017 (updated) https://www.ahrq.gov/cahps/qua…

2762. Hospital Language Services: Quality Improvement and Performance Measures (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
      May 08, 2008 - For LEP populations, followup compliance,5 adherence to medication, and patient satisfaction are significantly

2763. Primary Care Workflow Diagrams (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
      January 01, 2018 - Primary Care Workflow Diagrams Primary Care Workflow Diagrams Patient arrives. Patient in the EHR? Patient completes paperwork. Front desk flags patient in EHR as ready for room. MA available? Waiting room. MA takes temp, RR, oxgen saturation, and BP. MA flags patient in EHR as ready to be seen. Pro…

2764. Improving Your Laboratory Testing Process Toolkit (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - was told (please check all that apply): q Do nothing q The result was normal q Continue my same medication … or treatment q Change my medication or treatment q Return to the office for more tests ___________

2765. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (doc file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
      March 13, 2013 - Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) Key Takeaways Hospital leaders have a critical role in creating and sustaining a supportive environment for patient and family engagement. Leaders make a commitment to patient and family engagement by: Modeling partnerships with patie…