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2661. UW Medicine TeamSTEPPS Implementation: The Good, the Bad and the Ugly
      cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-may2013.pptx
      January 01, 2013 - UW Medicine TeamSTEPPS Implementation: The Good, the Bad and the Ugly UW Medicine TeamSTEPPS Implementation: The Good, the Bad and the Ugly May 8, 2013 TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS 1 Acknowledgements Project Sponsors Jim Battles, PhD (AHRQ) Heidi King, MS (DoD) Project Team Health Res…

2662. Slide 1
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
      September 05, 2012 - Slide 1 Implementing Team Approaches for Improving Diabetes Care in Health Centers Hector P. Rodriguez, PhD, MPH (hrod@berkeley.edu) UC Berkeley School of Public Health iCARE (Innovative Care Approaches through Research & Education) Acknowledgements Other Research Team Members (University of California and RA…

2663. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
      January 01, 2019 - When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy … When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy

2664. Microsoft PowerPoint - 20080808 TeamSTEPPS-RRS_Instructor Guide.ppt (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsacknowledgments.pdf
      October 30, 2009 - Microsoft PowerPoint - 20080808 TeamSTEPPS-RRS_Instructor Guide.ppt 53TeamSTEPPS | Rapid Response Systems Slide Rapid Response SystemsACKNOWLEDGMENTS Several organizations have collaborated to design, pilot, and further refine TeamSTEPPS™ to make it available for all healthcare organizations. Many individuals …

2665. Emergency Department Workflow Diagrams (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/ed-workflowdiagrams.pdf
      January 01, 2018 - Emergency Department Workflow Diagrams Emergency Department Workflow Diagrams Ambulatory patient arrives. Provider assigns patient to self and evaluates patient. Diagnostic testing including labwork and chest x-ray. Diagnosis CAP? Pursue other diagnoses. Inpatient treatment warranted? Based on clin…

2666. PCMH Fact Sheet (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
      September 01, 2010 - PCMH Fact Sheet Consumer Assessment of Healthcare Providers and Systems Developing a CAHPS® Clinician & Group Survey to Measure the Medical Home The patient-centered medical home (PCMH) is a model for delivering primary care that is patient–centered, comprehensive, coordinated, accessible, and continuously im…

2667. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
      July 01, 2012 - communication with the patient or family is important, such as intake, transitions in care, discharge, and medication … Examples include asking patients to tell how they will take their medication when they get home or how

2668. TeamSTEPPS Implementation Guide (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/implguide_0.pdf
      March 01, 2006 - Examples of processes include (a) admitting a patient, (b) administering a medication, and (c) transferring

2669. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
      January 01, 2017 - 2017 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2017 CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With Their Health Plans and Medical Care The content of this document may be used and reprinted without permission except for the f…

2670. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
      January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2019 CAHPS Health Plan Survey Database 2019 Chartbook What Consumers Say About Their Experiences With Their Health Plans and Medical Care This document is in the public domain and may be used and reprinted without permission in the United …

2671. Module 5: How To Measure Fall Rates and Fall Prevention Practices—Slide Presentation | Agency for Healthcare Research and Quality
      cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-5/slides.html
      September 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

2672. TeamSTEPPS 2.0 Module 6: Mutual Support
      cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
      February 09, 2006 - One of our interns had a pretty aggressive medication counseling technique that could scare any patient … out of taking their medication, because the explanation of the potential side effects was just scary … aggressive counseling, with the intern we returned to that patient to ensure the patient understood the medication … And if I don't receive an acceptable response, I continue to further question it and not release the medication

2673. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
      May 01, 2017 - The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 2: Why Improve Patient Experience? Visit the AHRQ Website for the full Guide. May 2017 (updated) https://www.ahrq.gov/cahps/qua…

2674. Module 3: Best Practices in Pressure Injury Prevention (doc file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module3/module3_pu-bestpractices.docx
      June 12, 2018 - He developed difficulty swallowing after his usual Parkinson’s medication schedule was inadvertently

2675. Primary Care Workflow Diagrams (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
      January 01, 2018 - Primary Care Workflow Diagrams Primary Care Workflow Diagrams Patient arrives. Patient in the EHR? Patient completes paperwork. Front desk flags patient in EHR as ready for room. MA available? Waiting room. MA takes temp, RR, oxgen saturation, and BP. MA flags patient in EHR as ready to be seen. Pro…

2676. Hospital Language Services: Quality Improvement and Performance Measures (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
      May 08, 2008 - For LEP populations, followup compliance,5 adherence to medication, and patient satisfaction are significantly

2677. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (doc file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
      March 13, 2013 - Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) Key Takeaways Hospital leaders have a critical role in creating and sustaining a supportive environment for patient and family engagement. Leaders make a commitment to patient and family engagement by: Modeling partnerships with patie…

2678. New Models of Primary Care Workforce and Financing - Case Example #7: Cherokee Health Systems (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_7.pdf
      October 01, 2016 - Medication reconciliation or management Nurses with providers checking medication titration.

2679. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
      January 01, 2015 - CAHPS Clinician & Group Survey Version 3.0 Overview 6/17/2015 www.cahps.ahrq.gov Page 1 CAHPS® Clinician & Group Survey and Instructions An Overview of Version 3.0 of the CAHPS Clinician & Group Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional suppleme…

2680. Improving Your Laboratory Testing Process Toolkit (pdf file)
      cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - was told (please check all that apply): q Do nothing q The result was normal q Continue my same medication … or treatment q Change my medication or treatment q Return to the office for more tests ___________