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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ
AHRQ’S CAHPS PROGRAM
Consumer Assessment of Healthcare Providers and
Systems
Jonathan Bakdash, Ph.D.
Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare Research and
Quality (AHRQ)
AHRQ is:
…
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psnet.ahrq.gov/node/50942/psn-pdf
February 26, 2020 - Understanding the roles of three academic communities
in a prospective learning health ecosystem for diagnostic
excellence.
February 26, 2020
Satterfield K, Rubin JC, Yang D, et al. Understanding the roles of three academic communities in a
prospective learning health ecosystem for diagnostic excellence. Learn Hea…
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digital.ahrq.gov/principal-investigator/shoemaker-sarah
January 01, 2023 - Shoemaker, Sarah
Development of the Patient Education Materials Assessment Tool (PEMAT): A new measure of understandability and actionability for print and audiovisual patient information.
Citation
Shoemaker SJ, Wolf MS, Brach C. Development of the Patient Education Materials…
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psnet.ahrq.gov/node/73484/psn-pdf
July 14, 2021 - The influence of COVID-19 visitation restrictions on
patient experience and safety outcomes: a critical role for
subjective advocates.
July 14, 2021
Silvera GA, Wolf JA, Stanowski A, et al. The influence of COVID-19 visitation restrictions on patient
experience and safety outcomes: a critical role for subjective a…
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www.ahrq.gov/topics/elderly.html
Topic: Elderly
Owing to medical advances and healthier lifestyles, the United States has a growing number of elderly and aging adults (age 65 years or older) who are living longer than past generations. According to the U.S. Census Bureau, older Americans will make up more than 20 percent of the U.S. population start…
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digital.ahrq.gov/principal-investigator/kmetik-karen
January 01, 2023 - Kmetik, Karen
Exceptions to outpatient quality measures for coronary artery disease in electronic health records.
Citation
Kmetik, KS, MF O'Toole, et al. Exceptions to outpatient quality measures for coronary artery disease in electronic health records. Ann Intern Med 2011; 15…
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www.ahrq.gov/topics/patient-experience.html
Topic: Patient Experience
AHRQ's Consumer Assessment of Healthcare Providers and Systems program measures the patient experience, which includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and goo…
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psnet.ahrq.gov/node/47637/psn-pdf
January 16, 2019 - Case-based simulation empowering pediatric residents to
communicate about diagnostic uncertainty.
January 16, 2019
Olson ME, Borman-Shoap E, Mathias K, et al. Case-based simulation empowering pediatric residents to
communicate about diagnostic uncertainty. Diagnosis (Berl). 2018;5(4):243-248. doi:10.1515/dx-2018-
…
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www.ahrq.gov/action-alliance/resources/index.html
March 01, 2025 - Resources and Tools on Patient and Healthcare Workforce Safety
These curated lists of tools and resources support organizations in taking action to improve patient and workforce safety. The lists include tools and resources organized by (1) Centers for Medicare & Medicaid Services (CMS) Patient Safety Structura…
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www.ahrq.gov/diagnostic-safety/ideas-project/webinar-recordings.html
March 01, 2025 - Webinar Recordings
AHRQ has developed several resources to improve diagnostic safety: Calibrate Dx , Measure Dx , and the Toolkit for Engaging Patients in Diagnostic Safety . The AHRQ-funded Implementing Diagnostic Excellence Across Systems (IDEAS) project is recruiting healthcare organizations to use and ev…
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psnet.ahrq.gov/node/44599/psn-pdf
December 09, 2015 - Association between day of delivery and obstetric
outcomes: observational study.
December 9, 2015
Palmer WL, Bottle A, Aylin P. Association between day of delivery and obstetric outcomes: observational
study. BMJ. 2015;351:h5774. doi:10.1136/bmj.h5774.
https://psnet.ahrq.gov/issue/association-between-day-delivery-…
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psnet.ahrq.gov/node/836966/psn-pdf
April 20, 2022 - Performance variability in perioperative sentinel events:
report on a nationwide data set.
April 20, 2022
Reijmerink IM, Bos K, Leistikow IP, et al. Performance variability in perioperative sentinel events: report on
a nationwide data set. Br J Surg. 2022;109(7):573-575. doi:10.1093/bjs/znac067.
https://psnet.ahrq…
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psnet.ahrq.gov/node/852268/psn-pdf
August 09, 2023 - Accuracy of infection reporting in US nursing home
ratings.
August 9, 2023
Chen Z, Gleason LJ, Konetzka RT, et al. Accuracy of infection reporting in US nursing home ratings. Health
Serv Res. 2023;58(5):1109-1118. doi:10.1111/1475-6773.14195.
https://psnet.ahrq.gov/issue/accuracy-infection-reporting-us-nursing-hom…
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psnet.ahrq.gov/node/34889/psn-pdf
March 04, 2011 - Effect of electronic health records in ambulatory care:
retrospective, serial, cross sectional study.
March 4, 2011
Garrido T, Jamieson L, Zhou Y, et al. Effect of electronic health records in ambulatory care: retrospective,
serial, cross sectional study. BMJ. 2005;330(7491):581.
https://psnet.ahrq.gov/issue/effec…
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psnet.ahrq.gov/node/836957/psn-pdf
April 20, 2022 - Relationship between physician burnout and the quality
and cost of care for Medicare beneficiaries is complex.
April 20, 2022
Casalino LP, Li J, Peterson LE, et al. Relationship between physician burnout and the quality and cost of
care for Medicare beneficiaries is complex. Health Aff (Millwood). 2022;41(4):549-55…
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psnet.ahrq.gov/node/43488/psn-pdf
September 10, 2014 - The relationship between hospital systems load and
patient harm.
September 10, 2014
Pedroja AT, Blegen MA, Abravanel R, et al. The relationship between hospital systems load and patient
harm. J Patient Saf. 2014;10(3):168-75. doi:10.1097/PTS.0b013e31829e4f82.
https://psnet.ahrq.gov/issue/relationship-between-hospi…
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psnet.ahrq.gov/node/47815/psn-pdf
January 01, 2021 - The relationship between culture of safety and rate of
adverse events in long-term care facilities.
May 15, 2019
Abusalem S, Polivka B, Coty M-B, et al. The Relationship Between Culture of Safety and Rate of Adverse
Events in Long-Term Care Facilities. J Patient Saf. 2021;17(4):299-304.
doi:10.1097/PTS.00000000000…
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psnet.ahrq.gov/node/45487/psn-pdf
July 21, 2020 - Annotated bibliography: an update to: "Understanding
ambulatory care practices in the context of patient safety
and quality improvement."
July 21, 2020
Kumar PR, Nash DB. Annotated Bibliography: An Update to “Understanding Ambulatory Care Practices in
the Context of Patient Safety and Quality Improvement”. Am J Me…
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psnet.ahrq.gov/node/40805/psn-pdf
July 19, 2016 - Improving America's Hospitals: The Joint Commission's
Annual Report on Quality and Safety 2011.
July 19, 2016
Oakbrook Terrace, IL: The Joint Commission; September 2011.
https://psnet.ahrq.gov/issue/improving-americas-hospitals-joint-commissions-annual-report-quality-and-
safety-2011
This report emphasizes perfor…
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psnet.ahrq.gov/node/48064/psn-pdf
June 12, 2019 - Lives Lost, Lives Saved: An Updated Comparative
Analysis of Avoidable Deaths at Hospitals Graded by The
Leapfrog Group.
June 12, 2019
Austin M, Derk J. Baltimore, MD: Armstrong Institute for Patient Safety and Quality, and Johns Hopkins
Medicine; May 2019.
https://psnet.ahrq.gov/issue/lives-lost-lives-saved-updat…