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  1. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - podcast, we begin to dive into specific strategies for improving patient experience domains that are measured
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - These will be followed by some specific strategies to address topic areas measured from the patient’
  3. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.docx
    January 01, 2022 - SOPS® Value and Efficiency Supplemental Items for the SOPS Hospital Survey - English SOPS® Value and Efficiency Supplemental Item Set for the SOPS Hospital Survey Language: English Purpose: This supplemental item set was designed for use with the core SOPS® Hospital Survey Version 2.0 to help hospitals assess the e…
  4. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
    January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2018 Health Plan Survey Database Results Executive Summary This overview of results summarizes how health plan enrollees across all populations rate their health plan based on the 218 Consumer Assessment of Healthcare Providers and Systems…
  5. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-MOSOPS-Database-Report-Part-II-508.pdf
    January 01, 2022 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User Database Report Part II Surveys on Patient Safety CultureTM (SOPS®) Medical Office Survey: 2022 User Database Report Part II: Appendix A – Results by Medical Office Characteristics Appendix B – Results by Respondent Characteristics Pre…
  6. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic Understanding CAHPS® Surveys: A Primer for New Users A Webcast on January 8, 2019 CAHPS: Consumer Assessment of Healthcare Providers and Systems The CAHPS Program Goal of AHRQ's CAHPS program: Advancing knowledge, measurement, and improvement of pat…
  7. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar02/spc_slides.pptx
    June 04, 2013 - Statistical Process Control Slides Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #2: Statistical Process Control Presenter: Jill Marsteller, PhD, MPP Discussant: Stephen Alder, PhD Moderator: Cindy Brach, MPP Sponsored b…

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